I was paid more than a week ago through Self Employed Quick Books and have not received the deposit totalling 2200.

Good Morning, @bschooles. 

Thanks for reaching back out to the Community. I see that you posted a question similar to this one post in another thread. The Community member that answered your question gave a helpful article about why your funds are on hold. You can also check the deposit speed within the Merchant Service Center. 

If you're still unsure why you're deposit hasn't come through, then I recommend contacting our Customer Support Team. They'll have additional tools to see what's holding up the deposit. Here's how: 

1. Go to the Help icon. 
2. Press the Contact Us button. 
3. Give a brief description of the issue and click Continue. 
4. Scroll down and select to Get a callback. 

If you have any trouble along the way, just let me know. I want to make sure you're able to get this resolved as soon as possible. 

Such a bummer. It's been 7 days today. I wish there was a warning that pops up before you send an invoice that tells you you will not get your money in a normal time due to Quick Books Policy. That would be a responsible thing to put into your user interface. If I knew, I would have had the first deposit be $5 not a full payment. 

Candace - the HELP button is not giving me any windows or info. I try the Assistant - it sends me to Help ... then Help does not react when I click it. 

Also ... I tried this and my interface is not laid out the way this tutorial says it is:

https://quickbooks.intuit.com/learn-support/en-us/receive-payments/find-out-when-quickbooks-payments...

Candace - I just spent the last two hours trying to figure this out - add it on to what I spent last week. I can't get through to the Self Employed people who work with invoices and this is quite a mess. Its been longer than 7 days. I can't get through to anyone. The "Assistant" and the person who I was messaging with could not help me. Then they gave me a link that doesn't work? What is going on? How come I can't get anyone on the phone?  

We can try some troubleshooting steps so you'll be able to get a callback from one of our representatives, bschooles.

This sometimes happens if your browser is full of frequently-accessed page resources that cause QuickBooks Self-Employed (QBSE), to act strange. 

You can log in to your QBSE account using a private browser to rule out any cache-related issues. 

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it works, clear your browser's cache to speed up the loading process of the website and for the system to start fresh. Once done, you can click the Help button to check if it's giving you the Contact us option. You'll also want to use a different browser.

For future reference, please check this article for more information about QBSE: QuickBooks Self-Employed Overview.

Don't hesitate to let us know if you need further assistance. We'll be glad to help.

That isn't working for me. Hasn't all morning. Did not work after clearing all cache and trying incognito. Why have you guys held my payment for more than 7 days and when will I see my money?

Hello, @bschooles.

Since the payment wasn't deposited yet for the said period, I encourage reaching out to our Support Team. This way, a representative can check and review why it takes longer for the amount to be received.

To contact support from your QuickBooks Self-Employed account:

1. Tap on the Help menu beside the Gear icon.
2. Click on Contact us at the button of the window.
3. Enter a short description of your concern then click Continue.
4. Choose a way to connect with support.

Or, check this link for other instructions: Contact QuickBooks Self-Employed Support.

In case you need guides while working with QuickBooks or payments in the future, check out the articles from these links:

• QBSE articles, video tutorials, and more
• QuickBooks Payments

You can always reach out to me if you have any other questions. I'm always here to help you out. Have a good day, @bschooles!