Hello there, pweisberg.
Yes, you're correct that deposit check images automatically be integrated into QuickBooks. However, know that we've received similar cases or reports about this. Let me route you to the right support team to assist you further.
I recommend contacting our QuickBooks Support Team to be added to the affected users list, ensuring you receive email updates on the investigation's status and resolution.
Here's how:
- Sign in to your QuickBooks Online company.
- Click the Help (?) icon.
- On the Assistant tab, enter Talk to a human.
- Enter a short description of your concern and press Enter.
- Select Contact Us to connect with a live support agent.
- Choose how you'll want to get in touch with the support.
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
In case you need steps on how to match, add, or exclude entries from uploaded ones to avoid duplicate data, you can read this article: Categorize online bank transactions in QuickBooks Online.
Please keep us posted if you need additional assistance managing your bank data. We're always here to help you out, pweisberg. Take care.
