Importing Credit Card Transactions

Thank you, Michelle. Do I need to do anything to get on the list with Customer Care so I will get the email update?

Hi there, @BaseballFan,

All you need to do is get in touch with a specialist from our Customer Care Team. The specialist will ask a few questions to verify your account, such as the company ID and email address.

You will receive email notifications about the status of the issue once you’re added to the list. Please check your email from time to time and make sure the notifications are not going to the spam or junk emails.

Stay in touch with me if you need additional information.

Just wondering if this issue has been fixed or if you've had any update from the customer care team?

I am having this same issue with several clients who have MANY transactions so it is not easy to filter through the main card holder and cross-reference the online list of transactions to then exclude the relevant charges. This is becoming quite stressful as it's been happening for months.. 

So just curious if there's an update?!

Hello there, kateb77.

Thank you for responding to this thread.

Currently, our product developers are still working to get this issue fix as soon as possible. I'd suggest contacting our Customer Care team so you'll be added to the notification list as well.

Click this link on how to reach them:

QuickBooks Customer Care Team

Please leave a comment below if you need anything else.

How can I manually upload into QB's from Chase? They only have excel, iif, or csv file. I had it sync through QB's but had same issues uploading to one account and after deleting transactions, QB will not let me go back further then the last upload even though transactions were deleted. Is there a way to remove that setting? 

Hello Mgbff15,

I've got what you're looking for. You have a step by step way of manually uploading transactions by going here.

Let me know if you have more questions. 

@MichelleT can you please add me the list of affected users for this? It's incredibly frustrating that this has occured since March for two of my clients. The way it used to work is what needs to happen, because as it is now, it's impossible to reconcile or link to Expensify for each cardholder. Thank you.

Please add me to the list of those who are informed when this matter is fixed. Or please clarify if this is the new way transactions will be brought in to QBO. Thanks

The fix is taking many months to resolve...  

Hi there, 4comp and MfB.

@4comp, in order to be given e-mail updates, your QBO company needs added to the affected list. This list helps the developers stay up-to-date on the scale of any given issue. I can't take this information in a public space like the Community, so I'd recommend reaching out to the QuickBooks support team to make sure you're included. You can find their contact information at the link here.

@MfB, I appreciate your continued patience while this gets resolved. Banking feed issues like this are the result of financial institutions like Chase constantly updating their websites and security measures to meet the ever-changing world of business technology. When these updates occur, QuickBooks has to change the way it interacts with that bank in order to keep things importing smoothly. It would seem this particular change with Chase has created some technical barriers that are taking longer than usual to work around. Rest assured, once you're added to the list, you'll be the first to know once a resolution is found.

If either of you need a hand with anything, feel free to reach back out. I'm always here to help.

Is this still not resolved?  I'm having this issue and it's so frustrating!

Nothing has been resolved and I have this issue with multiple clients, still. It is VERY frustrating. I tried talking to QB support and was told I would need to call the bank and resolve it with them instead.

@kateb77 if you get anywhere with Chase please reply back here as that'd be great! This is so frustrating and making me contemplate having my client move from Chase to Amex or something else. Anyone know if Amex works correctly for business cards with additional cardholders?

Now that you mention it, I just started working with a new client who uses AMEX. They have 2 AMEX cards, both are linked, but only one of the cards is importing the transactions. Again.

Looks like this issue has been fixed, folks!! Woohooo!!!

Hello, @kateb77.

WooHoo is right! I'm happy to hear your transactions are importing properly now. 

Thank you for being patient as this was sorted out. If you need any further assistance, don't hesitate to reach out. I am always just a post away. Have a wonderful weekend.

@kateb77 @SterlingD

How can you tell it's fixed? I just went into one of my clients experiencing this problem with Chase Ink card and updated the bank feed. There are some charges that posted 8/22 and appear on both the individual cardholder AND the master cardholder's feed. 

So not sure if it is truly fixed!

Agree, I just checked as well, I have some transactions that posted 8/22 and only appear on the master cardholder account feed.

@JMills00 Chase or Amex?? is the post date of 8/22 the date that appears in QBO? Finally did you ever disconnect then reconnect the feed?

It's a Chase account and yes, 8/22 is the posted date that appears in QBO.  I had not done a recent disconnect and reconnect of the feed but since your message I performed that task.  Now, I have transactions in the correct sub-accounts.

Hi - 

As of 8/30/18 I can say that this problem is still occurring with the master Chase credit card.  Do we have an ETA when this problem will be fixed?

Thanks.

Hello, arodwh99a.

Thanks for posting here in the Community. I want to make sure this is properly addressed for you.

I've checked with our Support Team to see if there are any updates with this issue and there are no updates yet. Our product engineers are still working with Chase Bank to resolve this issue. For the meantime, if you're still getting duplicate transactions, you can manually exclude them from your Banking menu.

Here's how:

1. Go to the Banking menu at the left pane then select For Review tab.
2. Click the check boxes to the left of the date for the transactions you want to exclude.
3. Once done, click the Batch Actions drop-down and select Exclude Selected.
4. The transactions move to the Excluded tab.

While we don't have an exact time frame as to when this will be fixed, I'd suggest you contact our QuickBooks Customer Care Team again if you haven't yet. They can add you to our list of affected users, and you'll receive an email notification once an update is available.

You can reach them through this link: https://community.intuit.com/articles/1145770.

Thanks for your understanding and patience while we look into this. Don't hesitate to leave a comment if you need further assistance. I'll be around to help.​​