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Level 3

Is American Express Bank Feeds Sync Down in QBO?

 
11 Comments
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Moderator

Is American Express Bank Feeds Sync Down in QBO?

Hello there, @Jenngine

 

Yes, there is currently an ongoing investigation about the AMEX bank accounts not updating downloaded transactions. Our Online Banking Team is actively working to get this issue resolved. 

 

However, let's perform some basic troubleshooting steps that can help us sort out the problem. Switching to a different browser or clearing your browsing history to update the bank connection can also help. Aside from that, you can manually update your bank account to check to help sync all the transactions. Here's how: 

 

  1. Go to Banking at the left menu. 
  2. Choose the account. 
  3. Click Update
  4. If prompted, enter your Multi-Factor Authentication (MFA) credentials.
  5. Select Continue update

If you're receiving an error, you can check out this useful article to fix them: Fix Online Banking Errors

 

If the transactions aren't still downloading, I'd encourage contacting our Customer Care Team. They can add your company to the list of affected users. By doing so, you'll get email notifications about the status of the issue. 

 

Here's how to reach out to them: 

 

  1. Log in to your QBO account. 
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

I want to make sure this issue will be taken care of, @Jenngine. Please let me know how it goes. If you should have additional questions, I'm just one comment away. 

Highlighted
Level 3

Is American Express Bank Feeds Sync Down in QBO?

Any update from the engineers on this?  I am still unable to reconnect the American Express card to online banking. 

I am continually getting this error message:

The American Express Credit Card (US) site is down for maintenance.

Try connecting again in a few hours. (105)

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QuickBooks Team

Is American Express Bank Feeds Sync Down in QBO?

Thanks for getting back to us, @Jenngine.

 

Currently, we still have an on-going issue on syncing your AMEX bank transactions in QBO. Rest assured, our engineers are all hands in working for a fix.

 

We haven't received any update to our product engineers as of this time. To keep you posted, I recommend contacting our QuickBooks Customer Care so they can add your account to the list of affected users. This way, you'll receive an email regarding the issue once updates become available.

 

Thank you for your patience while we're working for a fix.

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Level 1

Is American Express Bank Feeds Sync Down in QBO?

I'm now getting this error code: 

Update data via file upload

Your American Express Credit Card (U data feed isn't ready for Open Banking yet. In the meantime, you can keep your data updated via a bank file (111). Upload Now
 
Do you have any ETA when this will be available again?
Thanks
Nick
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QuickBooks Team

Is American Express Bank Feeds Sync Down in QBO?

Hello there, @mountainhippo

 

Thanks for joining this thread. I'd be glad to provide info with the connection between American Express and QuickBooks Online. 

 

I did some research and discovered there's an on-going investigation as of April 1, 2020. To be added to the list of affected users, you can contact support to be added. Once you've contacted support, you'll receive via email updates with when this issue will be resolved. 

 

For now, you can manually upload your transactions into your account until this issue is resolved. 

 

This helpful article has detailed info with manually uploading your transactions in QuickBooks Online: Manually upload transactions into QuickBooks Online


Feel free to comment below if you have any more questions. I hope you have a good weekend!

 

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Level 1

Is American Express Bank Feeds Sync Down in QBO?

My company is also experiencing AMEX banking issues.  I've contacted support to add my name to the affected users list.

 

In my case, I first noticed that AMEX OPEN was not syncing receipt images into QBO.   I resorted to disconnecting my AMEX OPEN card from QBO, and then tried to reconnect it.  I am now unable to re-add this card to the banking application.

 

Another use has a AMEX card that does not use the OPEN application, and he is unable re-authenticate user credentials with AMEX and download transactions.  

 

I am not sure if this is a related issue, but I did see a notice on AMEX's website regarding a new Quickbooks Connector coming soon.   Seems unlikely they would roll it out without proper testing / notifying their customers.   Is this an Intuit QB issue, or an AMEX issue?

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QuickBooks Team

Is American Express Bank Feeds Sync Down in QBO?

I appreciate you for contacting our support in advance to add your account to the list of affected users, @SKahle89.

 

I'm here to share additional information about the connection of the AMEX OPEN app to QuickBooks. This way, you'll be up to date regarding the issue.

 

The connection with the American Express Open app is being blocked and linking to new accounts is currently unavailable. This is agreed by both Intuit and AMEX to provide a better connection to their customers.

 

Our online banking team is actively working to get this issue resolved as soon as possible. Rest assured that we'll be updating you about the progress of the investigation via email.

 

In the meantime, you can manually upload your AMEX transactions into your QuickBooks account. Please take note that there might be duplicate transactions once the connection is fixed. You just need to exclude them to keep your account accurate. For the detailed steps, kindly refer to this article: Manually upload transactions into QuickBooks Online.

 

Please let me know if you have other concerns. I'm just around to help.

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Level 1

Is American Express Bank Feeds Sync Down in QBO?

We have several clients with AMEX connections in QBO, all are currently prompting to "update the connection now" - but when trying to follow the prompts error messages are coming up.  "unable to connect now, try again later", "unable to process request", "card ineligible to connect".  We have also logged into AMEX directly to check the connect to quickbooks option there, and it says is fine and that transaction details will be sent once per day.  How should we proceed?  

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QuickBooks Team

Is American Express Bank Feeds Sync Down in QBO?

Hi LisaS2,

 

The Update banner is due to the recent update for AMEX connection that was rolled out on May 20, 2020. It has to be the primary owner of the bank account who will do the update. You can find more details in this article: What's happening with American Express connections?

 

If your clients will still receive the errors you mentioned, please have them contact our Support. That way, we can investigate this behavior.

 

You can share these steps with your them:

  1. Click on Help and choose Contact Us.
  2. Paste your question in the text box and click Let's talk.
  3. Choose between Message an agent or Get a callback. These options are available during the Support's office hours.

In the meantime, they can upload their transactions using a web connect file.

 

Let us know if you have additional questions about online banking features.

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Level 1

Is American Express Bank Feeds Sync Down in QBO?

Are there any updates? Are users able to add new connections to AMEX now? 

Highlighted
QuickBooks Team

Is American Express Bank Feeds Sync Down in QBO?

Hello there, @joanne31.

 

I understand how much time it takes when something isn't working the way it used to. Rest assured that this issue is already taken care of our product engineers.

 

If you haven't been added to the list of affected users, I encourage reaching out to our Phone Support Team. If you were, you'll automatically receive an email notification with the latest updates.

 

While we are working to resolve this, you can manually import the transactions. I've added the articles below in case you need them:

 Feel free to read this related article for future reference about categorizing your bank transaction in QuickBooks Online:  

Please post again in the Community if you have additional concerns. I'm here to keep helping. Take care!

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