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Senior Explorer *

Is American Express Bank Feeds Sync Down in QBO?

 
3 Comments
QuickBooks Team

Re: Is American Express Bank Feeds Sync Down in QBO?

Hello there, @Jenngine

 

Yes, there is currently an ongoing investigation about the AMEX bank accounts not updating downloaded transactions. Our Online Banking Team is actively working to get this issue resolved. 

 

However, let's perform some basic troubleshooting steps that can help us sort out the problem. Switching to a different browser or clearing your browsing history to update the bank connection can also help. Aside from that, you can manually update your bank account to check to help sync all the transactions. Here's how: 

 

  1. Go to Banking at the left menu. 
  2. Choose the account. 
  3. Click Update
  4. If prompted, enter your Multi-Factor Authentication (MFA) credentials.
  5. Select Continue update

If you're receiving an error, you can check out this useful article to fix them: Fix Online Banking Errors

 

If the transactions aren't still downloading, I'd encourage contacting our Customer Care Team. They can add your company to the list of affected users. By doing so, you'll get email notifications about the status of the issue. 

 

Here's how to reach out to them: 

 

  1. Log in to your QBO account. 
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

I want to make sure this issue will be taken care of, @Jenngine. Please let me know how it goes. If you should have additional questions, I'm just one comment away. 

Senior Explorer *

Re: Is American Express Bank Feeds Sync Down in QBO?

Any update from the engineers on this?  I am still unable to reconnect the American Express card to online banking. 

I am continually getting this error message:

The American Express Credit Card (US) site is down for maintenance.

Try connecting again in a few hours. (105)

QuickBooks Team

Re: Is American Express Bank Feeds Sync Down in QBO?

Thanks for getting back to us, @Jenngine.

 

Currently, we still have an on-going issue on syncing your AMEX bank transactions in QBO. Rest assured, our engineers are all hands in working for a fix.

 

We haven't received any update to our product engineers as of this time. To keep you posted, I recommend contacting our QuickBooks Customer Care so they can add your account to the list of affected users. This way, you'll receive an email regarding the issue once updates become available.

 

Thank you for your patience while we're working for a fix.