Is anyone else having any issues connecting their bank accounts to the system? Been having the issue for the past week.

Have you tried open your QBO account on private/incognito browser?

It looks like this is a duplicate post, aramirez-ramirez.

I can route you to a similar post where my colleague shared how you can resolve unusual behaviors within QuickBooks Online. Detailed troubleshooting steps are also provided the same as what Fiat Lux - ASIA mentioned. YOu can click here to be directed to the thread. 

Let me know if there's anything else that you need help with handling your bank transactions. I'll be glad to help. Take care!

I am having an issue with the web connect accounts, it is wanting to use an existing account or create a new account.  We don't want to create a new account as this is the same account we have always used.  It just starting doing this today.  

Thanks for joining in on this thread, MMiles.

To verify, are you using QuickBooks Desktop? If so, here are a few possible reasons why you're getting this Web Connect error: 

• Files from the bank are incomplete or in the wrong format.
• Changes on your bank's end can also create issues.

Let's make sure to check the file you downloaded from your bank is a .qbo file. This is the only type of file Web Connect can read. Then, sign in to your bank’s website and check for any notifications that needs your attention.

Before importing your transactions into QuickBooks, make sure to do the following:

1. Follow the steps to create a backup of your company file.
2. Make sure you're using a supported version of QuickBooks Desktop.
3. Update Internet Explorer to the latest version.

Once done, download your Web Connect file directly from your bank and not from inside QuickBooks.

1. Sign in to your bank's website.
2. Find and download the Web Connect file (.qbo file).
3. Open QuickBooks and your company file. Then follow the steps to import the .qbo file.

If you're getting the same result, you can follow Step 4 and Step 5 in this article: Fix Web Connect import errors.

For QuickBooks Online, you will always have to select the account where your transactions will be imported. Here's a sample screenshot for a visual reference:

You can also watch the video tutorial in this article for more information: Manually upload transactions into QuickBooks Online.

Please reach out to me again if you have any additional questions or other concerns. I'll be around to help. Stay safe!

I did try the incognito page and I continue to get the same error. It's my first time adding my bank account and it just isn't working. 

Hello, aramirez-ramirez. 

Thanks for trying over the steps provided above. Since the recommended steps didn't work on your end, Allow me to step in for a moment and help fix the error you're getting when connecting your bank account. I encourage reaching out to our Support team. This way, a representative can review why the bank account is not connecting and investigate this further.

Here's how to contact our support team: 

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.   
5. You can either select Get a callback or Message an agent to get a representative on the line.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.   

Meanwhile, I'm adding this article to learn more about adding transactions manually: How to upload transactions manually in QuickBooks Online. 

If I can be of any additional assistance, please don't hesitate to insert a comment below. I'll always have your back. Stay safe!

@aramirez-ramirez 

Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

But QuickBooks is the one that does not give me an option at all to add the bank. WHen I click on add account it gives me an error that says "something isn't working, try again"

 We are receiving reports from other customers that are getting similar cases, aramirez-ramirez.

Our Online Banking Team is working on a fix for this unusual behavior. 

While we’re waiting for a permanent fix, please give our Customer Care Team a call to add your account to the list of affected users. This way, we’ll be able to send you updates about this issue through email. You can find their most updated phone number in this article: QuickBooks Online Support.

Rest assured, we’ll keep you posted once an update is received. Thank you for your patience and understanding. 

Please let me know if you need anything else. I’m always here to help. Have a good one!

Thank you. I have already chatted about the issue with a rep.