Is anyone else having issues with Quickbooks online this week? I am trying to match transactions and it is so slow and then says the page is unresponsive.

QBO has been an utter disaster this entire week.  A couple days ago it was like it was possessed.  And this morning it is running rather slow.  

It's definitely a QB issue, and not a browser or cache issue.  

All anyone from QB says is to contact support.  Support doesn't know anything about how this should all run, so that is a waste of time.  

I appreciate your proactive approach in performing troubleshooting steps to rectify the issue, Ashley. Your initiative is highly valued, and I know how convenient it is to have a faster server for seamless business operations.  I'm here to offer guidance to enhance server performance and elevate your overall experience.

Although QuickBooks Online (QBO) operates on Intuit's cloud servers, its performance also depends on your computer or device's processing power, the available memory (RAM), and the bandwidth of your Internet connection. Here are a few steps to help narrow down the cause of slow performance and verify your system meets the basic requirements:

• Browser: Use Google Chrome for the best experience. If you're already using it, make sure it's updated by navigating to the Chrome menu, selecting Help, then About Google Chrome.
• Operating System: Make sure your operating system is up to date or aligns with the System Requirements for QBO.
• Internet Speed: Check your connection's speed using a Google Speed Test to ensure bandwidth isn't a limiting factor. Review the test results to understand your connection's capabilities.

For more detailed information about speed issues with your QBO, please refer to this article: Why is my QuickBooks Online slow?

Furthermore, once everything is up and running smoothly, I'm including a helpful article that will guide you on how to reconcile your accounts. This will help ensure they always align with your bank and credit card statements: Reconcile an account in QuickBooks Online.

Your satisfaction is my top priority, and I am dedicated to ensuring you have a consistent QuickBooks experience. If you have any specific questions about resolving performance issues or need further assistance, please feel free to reach out. I am here to provide all the information and support you need.

Yes been having issues for a few days can't do any invoices as activity table isn't working tried clearing history ect waiting 24hours then past to technical support who still couldn't fix it and was told ill be sent a link but haven't received anything and still isn't working starting to massively effect my business now and may have to switch to something else if not sorted asap

I know this isn’t ideal, and see how it impacts your QuickBooks experience, Harpendensparks.

And I can see that you've reached out to our QuickBooks Online (QBO) Live Support Team under the UK region to help resolve your invoice issue. To provide an update about the status of your case, I recommend reaching out to them again. You can provide your previous case number from the recent conversation you had with the previous agent. This way, you won't repeat yourself again since all conversations notes and emails is under your case for reference.

To get the support information, follow these steps:

1. On your QBO account, go to the Help menu at the top and choose the Assistant tab.
2. Type in Contact us.
3. Choose Contact a human.
4. Click the Live Chat/ Call me back link.
5. Enter your concern and click Continue.
6. Select Chat with us.
7. Enter your personal information.
8. When done, click Get a chat.

If you need assistance recording invoice payments, I have a helpful resource for you: Record invoice payments in QuickBooks Online. It’s easy to follow, so feel free to check it out anytime.

Reach out anytime, if you have other QBO questions. We're here to help.

Yes, we are having the same issue. My computer and another. Trying to do purchase orders and it is taking 20-30seconds to load anything then it comes up with page is unresponsive. I find that this tends to happen before we get some new things that QB is working on. Could be a fluke who knows but trying to run a business whilst having to wait is getting very annoying. Even the typing doesn't catch up with itself.  For the amount of money we are spending a month this is very inefficient. 

Your time is valuable, and I understand the impact any delay can have on your business operations, nikki2. I'm dedicated to helping restore the swift functionality you need.

At times, your browser stores data from frequently visited sites, which can lead to unexpected issues when using online platforms, including QuickBooks Online (QBO). To address this, we recommend accessing your account in private browsing mode. You can do this using the following keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: Command + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

After starting a new private browsing session, please log into your QBO account to see if it works. If so, clear your browser's cache to ensure the program runs smoothly and to eliminate any technical issues. You can also use different devices or supported browsers as alternatives.

If the issue persists, I recommend reaching out to our Live support team. They possess advanced tools and access that will enable them to thoroughly investigate this matter.

Here's how to reach out to them:

1. Go to Help and choose the Search tab.
2. In the search field, type in contact support.
3. Click the Contact Us button.
4. Choose your preferred mode of communication to connect with our support.

To ensure timely assistance, please check their support hours to know their availability. This will help you connect with them at a convenient time.

Moreover, to effectively close out original purchase orders and maintain accurate accounting records, please ensure to record any accepted purchase orders as bills or expenses.

Our goal is to provide consistency and reliability while using QuickBooks. If you have any further inquiries or require assistance with any part of our program, feel free to reply below. I will keep this conversation open for any future discussions.