Posting a copied and pasted response to very angry customers is just going to make it worse for QuickBooks. How about support does their job and resolves issues instead of creating new ones.

The same thing is happening to my business. They have held up 3 weeks of deposits and I can't cover our bills. It's over 20k. We have provided every document request then they make us wait for 2 days then come back and ask questions like what is your social media address then another 2 days. Have called Intuit daily and they say that the department reviewing doesn't have phones and no one can talk to them but they are very sorry. How is this legal and why aren't we contacted before so we could ask for alternative payment from our customers while they figure out what they need. My business is about to run out of money because we have pre paid these expenses. This seems unethical and illegal.

For everyone who has had this unfortunate experience with quick books who gives no viable answers and provides no customer service follow up after practically crippling businesses by holding (and earning interest on the thousands held, no doubt). Godaddy is now offering invoicing and payment services with fee rates that are less than QBs. Our company is looking into making the switch after the near 3- week hold of ~$18,000 of funds paid via quick books invoicing by our clients and NO customer service f/u but for an email where they took ZERO accountability for how badly they messed up (we have emails from reps throughout the process telling us how their errors with not releasing the band control hold and escalating to the wrong department on 4 different occasions kept resetting the "resolution time clock"). We had to come up with 3 weeks worth of payroll out of pocket and almost couldn’t continue scheduling because of this. THEY NEVER LET YOU SPEAK WITH A REP WITH REAL AGENCY TO DO SOMETHING AND THEY SEEM TO SPEND THEIR TRAINING DOLLARS ON ENSURING THE REPS EXUDE EMPATHY WHICH IS A RIDICULOUS NOTION SINCE OUR CONTRACTORS CAN’T EAT WITH EMPATHY!!! Your empathy means nothing when you continue to directly and indirectly financially undermine your customers who pay for your poor service.

I reiterate: Godaddy is now offering invoicing and payment services with fee rates that are less than QBs. Our company is looking into it. Though we’re a small company, we’ll happily release the burden of bad business operators and take our ~$48,000 of monthly invoicing/payment receipts to a company that cares more, charges less and is as established reputation-wise, as Quickbooks

Hey I finally was able to get it worked out quickly. I went weeks of them telling me every two days basically the same thing. I googled their Main office in California and left a message to the CEO. I sent emails to the highest I could find and no crap about an hour later I had a lady call me who helped me out so much. She made it a point to keep checking and make sure I had my money. I may have went overboard and told them things like I’m gonna meet you at your office and along those lines.. I’m gonna fly there but I was at my wits end. I had to have my money. No one helped until I googled the ceo and reached out to that office.

Hello Community,

As a senior moderator, I wanted to address the recent removal of a post from this thread. The post in question was removed due to the discussion of potential violence, which is not acceptable in this community.

I want to remind everyone that this community is a safe space for all members to share their thoughts and experiences related to QuickBooks. Any posts that contain threats of violence or any other form of harmful behavior will not be tolerated and will be removed immediately.

Thank you for your understanding.

Best regards,

Cody

I would also like to remind everyone that due to security regulations around money movement, we are unable to provide assistance with Payments issues in the community. We understand that these issues can be frustrating and time-consuming, but it is important to prioritize the safety and security of our users' financial information.

Therefore, we strongly recommend that if you are experiencing any Payment or money movement issues, the best course of action is to reach out to our phone support team.

As always, we are here if any other questions come up in the meantime. Thanks for being a part of our community.

Best regards,

Cody A.

Senior Moderator, QuickBooks Community