I hear you and wish you didn't go through this, @Wildcatwrap.

We can see you've been in contact with someone from our support team about the issue with your funds being on hold. 

I would also agree your experience with the delivery of communication lacks quality, given how you manage to simplify the goal you wish to accomplish in this interaction.

Please update us if there's anything that comes up. This way, we can further check to help you get this resolved. 

You can also review this article to find out why your funds are on hold: Why are my funds on hold?.

Thank you for your patience. If you have further concerns about funds being on hold, please let us know. Take care always!

I'd like more info on the attorney you have involved. They've been holding over 9k of our money for a month now. The questions they are asking are absolutely ridiculous. I've talked to them repeatedly and every time I'm told the money is going to be released the next business day. The last alert I just got was my files were more than 30MB...which is total crap because I checked the size and none of them are near that! It seems like something very fishy is going on with them to be holding such large amount of funds from so many people. None of the questions are really fraud related. We do have another merchant that we were working with and never ever did we have to do any of this! We just want our money back!!!

Hello, just wondering if by chance you ever got this resolved and how long did it take and what did you have to do? Ive been on the phone having arguements everyday with QB they have been holding on to 20K and we literally cannot run our business, also do you still use them?

Yep holding a substantial amount of our money since 11/17. Waiting for this to be resolved so I can cancel my merchant account and continue to use Square as I never had an issue with them. Shame on me for giving Intuit a try. 

I am having the same issue, they are clearly floating other peoples money. 

Just wanted to update you all, quickbooks did release the funds finally after about 10 business days. All seems good! 

@TurboCharged Brands   You're one of the lucky ones.  

Happy it was released.

Yep!  They are holding my $5k for a week now.  They are asking me for paperwork I do not have, do not need, am not required by the state to have and can’t even get.  I will be closing my Acct as well when this is hopefully finally resolved!  I am a small business and need my money!  Can’t believe they can just hold funds like this.

Intuit Payments has been holding my money since early October.  I have called to no avail at least 3 times a week and can't get anywhere.  I've been told every time that someone would contact me by close of business, within 24-48 hours and I've never received a call - ever.  I've lost a client and owe them the $15,000 that Intuit is holding.  I'm trying to secure a loan to pay them off and am reaching out to an attorney to help me with this and will file a Consumer Complaint with the MD Attorney General's Office.  This has gone too far.  I read all these posts and complaints from other Intuit clients and I'm sick about it.  I'm a QBOA - and this is how you treat us????? You have no problem putting companies out of business or creating such overwhelming distress by holding funds that don't belong to you?  How can you do this?  I don't understand how a company can be so cruel.  

My funds have been held for over 40 days and I call daily and sit on the phone for over an hour each time , still no resolution, they requested a form on December 5th the form was given to them Dec 6th . They acknowledged the proper form and still have not released $5500, we are a small business and this is a desperate situation and everyday we get the same response, it’s been escalated but no action is taken. Absolutely horrendous experience 

6028009410

Good afternoon, @full Circle. 

I appreciate you hopping in on this thread. Let me point you in the right direction to get this handled. 

I'm unable to pull up your account and review it since this is a public platform. However, you can contact our Customer Support Team again to receive an update. Look over the link below on how to get in touch with them: 

Contact Payments

Please keep us updated on how the call goes and what they say. We're always here to have your back. Take care! 

I’m on hold again with your support team, no one can help, again this has been since December 5th, how do I speak with the President? Or anyone who actually will release my funds, and why am I paying for this service if I can not access the most important parts? I’m on hold as we speak actually being told that I’m being transferred again 

I know how important every penny is for us, @full Circle. And I’m here to make sure these funds will be taken care of.

Concerning payments, we're obligated to protect the interests of all parties involved in the process. Thus, our Payment Management team works hard to ensure every transaction is secured and verified.

I’ve submitted a request to have our team review the case, and someone will reach out to you for a resolution. I recommend checking your emails associated with your QuickBooks account or your Community profile from time to time.

You might want to read our merchant service agreement for more information about QuickBooks Payments.

I appreciate your effort and patience in dealing with this matter. When you need assistance, please don’t hesitate to reach out to our page. I’ll be here anytime to help. Just leave me a message.

I’m on week three and everyone promises the money by a certain date then nothing. All our other payments came easily until this year.

Have any of y’all filed a lawsuit? I know going to court is not what we like to do but at this point reading these stories these are lawsuits they holding $4700 of mine and I’m filing a lawsuit Monday. SUE THEM!!!

What’s scary is how long they are holding ppl money I’m so sorry you going through this they holding $4700 of mine I’m filing a lawsuit against them Monday.

Yes. My clients are paying my invoices and QB is HOLDING THE FUNDS "under review" and no resolution. No call after HOURS on chat to resolve. It is criminal and I am sending the information to the Attorney General of my state. this all started because one of my client's made a payment without sufficient funds in their account. 

Thank you for bringing this to our attention, @ljbukowski.

This isn't the experience we want to give. I'm here to turn the tables around and help you contact an agent to check the funds and provide other resolutions to get this fix.

At this time, I encourage reaching out to our Merchant/Payments Support Team so they can check and review this further securely. Also, a representative can explain and look into the withheld amount further.

For the support's contact information, check out this link and go to the QuickBooks Online with Payments & Merchant Service Center section: Contact Payments Support.

To know more about the possible reasons why funds are getting on hold, you can also check out these articles:

• Understanding Payment Holds
• Managing and Avoiding Payment Holds
• When QuickBooks Payments deposits customer payments

Please let me know how else I can help you with your payments and other transactions. I'm always here to help. Have a good one!

Look like I’m the latest to have this problem. Invoice my clients without an issue for free with Waze invoicing an payment processing.

switched to QB a couple of weeks ago invoiced, client paid, now my funds are being held by QB.

I was working as a DBA and decided to get an LLC this year. Some of the docs

they’re requesting are immaterial like phone bill; it’s a toll free number I have less than 30days, company hasn’t generated an invoice bill yet.

My cell phone is bill

is under another company (how would

that help verify? This company and owner)

I’ve uploaded my stickers of incorporation.

They will not let me speak

to a supervisor!

A class action lawsuit needs to begin asap.

YES THEY ARE HOLDING $2250 AND IT SAYS TO CHECK MY EMAIL FOR DETAILS AND THE EMAIL SAYS TO PAY MY SUBSCRIPTION OF $300 i DID AND THAT DIDNT RELEASE MY MONEY WTH QUICKBOOKS DO YOU WANT EVERYONE TO QUIT ON YOU.  aRE  YOU GOING OUT OF BUSINESS AND TAKING AS MUCH WITH YOU AS POSSIBLE? GIVE US SOME LEGIT ANSWERS WE DESERVE IT.

NO CRAP AND IN THE MEANTIME OUR CREDIT IS BEING DINGED CAUSE WE CANT PAY OUR BILLS.  YOUD BETTER HAVE A (BEAVER DID IT) GOOD REASON FOR HOLDING ALL OF OUR MONEY BECAUSE A CLASS ACTION LAWSUIT IS JUST AROUND THE CORNER.  ALL OF THE LATE FEES ARE GOING TO ADD UP.  SOMEONE IN MANAGEMENT WAKE UP THE OTHERS.  YOUR DOING A  (STUFF THAT COMES OUT OF YOU BUTT HOLE) JOB.  YOU HOLD MY MONEY AND DONT WANT ME TO USE BAD WORDS LMFAO

Our company is having a similar experience and have been told that it’s because someone in the risk department FORGOT  to go the extra step of removing a band control hold. We’re now left to PRAY (because they give you no other direct communication for resolution option) and are at 7 days holding time affecting two payrolls. They are essentially crippling our ability to conduct business because of an admitted error on their part!!! We have it in writing. 

Our company is having a similar experience and have been told that it’s because someone in the risk department FORGOT  to go the extra step of removing a band control hold. We’re now left to PRAY (because they give you no other option to communicate directly for a resolution) and are at 7 days holding time affecting two payrolls. Their escalations mean nothing and have lengthened the process because of being done incorrectly - escalation to the wrong department, then restart the review process 24-48 hour time clock. They are essentially crippling our ability to conduct business because of an admitted error on their part!!! We have it in writing. I’m really wondering with seeing so many businesses having the same issue if this is something worthy of a class action case…  Your "mistakes" are doing REAL damage. PLEASE FIX IT