I know how difficult it is to perform your task using a new program feature, @DixonRock. I'll share some details about this.
The Bill Pay powered by Melio integration was discontinued last May 20, 2024. Businesses that use this service will be able to apply for one of three QuickBooks Bill Pay plans.
To help fix the glitches and bugs you encounter while using QuickBooks Bill Pay, we can perform some troubleshooting steps to determine if this is a browser-related issue. Let's start with accessing your account via incognito mode. This does not store cache that might cause odd behaviors when accessing web-based programs. Below are the shortcut keys you can use depending on your browser type:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
Once signed in, perform your task again using QuickBooks Bill Pay and check if you can do it without issue. If this works, I recommend going back to your regular browser and clearing the cache to eliminate piled-up data that might cause the issue. If the same thing happens, you can use other supported devices or browsers.
For more information, check out this article: Switch from Bill Pay powered by Melio to QuickBooks Bill Pay.
Additionally, I recommend sending feedback to our product developer to share your insights and comments about the discontinuation. Here's how:
- Choose Feedback by selecting the Gear icon located at the top right of the screen.
- Next, enter a brief description of your comments.
- Then, click Next to submit it.
I'm just around the corner to provide help if you have other concerns managing your bills in QuickBooks. Just drop a comment below. Have a good one.
