The QuickBooks Desktop Pro 2018 loan manager "Alert me 10 before a payment is due" reminder does not work. This also has been a longstanding issue in my previous QB versions. All of my other QB date driven reminders work flawlessly.
I use a to do note that I update the date on every month as a reminder. Last month I made a typo on that date field which caused me to miss the loan payment due date.
Does anyone have any ideas on how to correct this nuisance?
Thanks for any help you can offer.
Good Evening, @fillgas.
I'm here to give you some insight into your reminders. To properly assist you, can you provide me with a screenshot of the first reminder that you referred to as " The QuickBooks Desktop Pro 2018 loan manager Alert me 10 before a payment is due reminder does not work?" I want to make sure we're on the same page, and this will allow me to determine the best answer to your question.
Here's an extra link that provides additional information about the Loan Manager feature.
I want to ensure that we get this issue resolved as soon as possible. I'll be on standby.
Thanks for providing a screenshot, @fillgas.
May I ask who is having this issue? Is it just you or all the Users? No worries, I'm here to provide you troubleshooting to isolate the issue.
Let's begin if it's just you having this issue. We can run the Repair Tool for your QuickBooks. Here's how:
If multiple Users are facing the same issue, then we can Verify and Rebuild the data for your QuickBooks. If you have Assisted Payroll, I recommend reaching out to our Desktop Payroll Support for further assistance. I've provided the steps below on how to do the Verify and Rebuild with ease:
This should make the Alert message come back to life! If you need further assistance, just know that I'm always here for you. Have a beautiful day.
The issue was occurring on both machines. However I ran both the repair tool, which found no issues, and the verify & rebuild data. Now unfortunately the loan manager has disappeared. I looked for the lmr file in the QB data file and could not find it. Should I restore the company file from the backup? Unfortunately some additional work has been done in QB since the backup. Therefore I would rather not do a complete restore.
Unfortunately the previous minor annoyance is now a significant issue.
Since you've already tried using the tools to help fix this reminder within the Loan Manager feature, then I recommend contacting our Customer Support Team. They have advanced tools to research this issue further through your account. Here's how:
Keep us updated on this matter. Have a great day!