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thisismenotsomeoneelse
Level 1

Mobile deposits still don't work.

Posting only to try and get attention of QB developers. The mobile deposit option is a nightmare; my tiny bank in my tiny town works better ... and I am forced to *keep* an account at that tiny bank because I have two clients whose checks always result in the "oops, that check cannot be deposited" error on the mobile app. 

My account is approved to deposit checks.

These are business checks, both with watermarks and perfectly clear writing, slightly longer than normal personal checks.

I've spoken with support on multiple occasions and they have zero power or knowledge to fix the problem - it simply is the worse mobile deposit I've ever encountered and since it is the ONLY way to deposit checks into QB Bank / GreenDot it makes it even more annoying.

 

To whomever manages this aspect of the mobile app: *****please get it fixed****** it cannot even hold a check if it's not sure what to do, and like many, I have clients who must pay with a check. It truly is absurd. The first time I contacted support about this was 4 months ago and no one seems to give a ***### that it doesn't work half the time.

 

Why offer online bank if it cannot complete such a basic tasks? Is the only answer to go back and have everything funnel to my tiny bank in my tiny town? Intuit: you have a freaking football stadium with your name on it - you make billions... you have the resources to fix this problem for your banking customers.

3 Comments 3
RCV
QuickBooks Team
QuickBooks Team

Mobile deposits still don't work.

We understand the frustration you're experiencing with the mobile deposit functionality in the QuickBooks mobile app, thisismenotsomeoneelse. This must be challenging, especially since you've carefully followed the endorsement instructions and ensured the correct check details.

 

Technical issues can occur even when everything seems to be in order, but we'll work together to identify the root cause and find a solution. Your ability to deposit checks smoothly is crucial for your business operations, and we want to make sure you can do so without any difficulties. I've checked our records, and there's no reported case about this one. 

 

To better isolate the issue, are you using the QuickBooks mobile app, Money mobile app, or directly to your QuickBooks Online (QBO) account? It'll also be helpful to know how long you've been encountering this error. Any extra information you can provide will be valuable in addressing the problem.

 

Since you're using the QBO mobile app, let's troubleshoot some issues that may affect its performance. The stored cache might be the culprit, so let's start by clearing the app data. Here are the steps to follow:

 

For iOS devices

 

  1. Go to your Settings and choose the General option.
  2. Find the iPhone Storage and tap on it.
  3. Click Offload App.

 

For Android devices:

 

  1. Go to your Settings, then choose Apps.
  2. Pick the QBO app and tap Storage.
  3. Click Clear Data.

 

Uninstalling and reinstalling your QBO app will also help resolve this situation. This ensures a fresh and updated installation of the app's components. For further assistance with reinstalling the program, see this link: How to download the QuickBooks Online mobile app.

 

If the error continues to occur, we recommend getting in touch with our Customer Support team. They will pull up your account in a secure environment and conduct an in-depth investigation into the error message you're encountering. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help menu and select Contact Us.
  3. Enter your concern and click Continue.
  4. Choose between Chat with us or Have us call you.

 

For information and to learn about the support hours, please refer to this article: QuickBooks Online with Payments & Merchant Service Center.

 

Here are some helpful links to guide you on how to track your deposits in QuickBooks:

 

Moreover, you can refer to this article for guidance on handling declined credit card payments from customers during processing: Fix customers declined credit card payments.

 

The Community always has your back if you have any follow-up concerns about depositing a check or any QuickBooks-related concerns. Please leave a comment below and we'll get back to you, thisismenotsomeoneelse.  

thisismenotsomeoneelse
Level 1

Mobile deposits still don't work.

Appreciate the response, but this is, once again, a boilerplate response that doesn't do anything to solve what is a technical issue with the app itself. As mentioned in my first post, I have done all you suggest already, including contacting support multiple times and they just do the same thing: give boilerplate suggestions without ever doing anything to get the actual software improved, then call or email endlessly asking if it's been solved until I finally ask them to stop pestering me and just fix the problem.

 

One cannot deposit a check using QB Online - all it does is show the QR ode to download the app - so I'm using the QB Mobile App, and it's the same error from the beginning: 5 months: "Ooops, something went wrong. / Cannot deposit that check." The issue is not isolated and happens to many other people stuck using QB (just search "oops" on the community). This is not an issue customer support can solve with repeating suggestions, it's one that the developers must solve and I'm attempting to finally reach that level so Intuit will finally do something about it.

Clark_B
QuickBooks Team

Mobile deposits still don't work.

Thank you for bringing this to our attention, @thisismenotsomeoneelse. We fully recognize the impact this issue has had on you, and we are determined to resolve it swiftly and effectively.

 

Please know that your case has been forwarded to our Next Level Help Team, specialists in managing complex situations. They will review your comments in the Community as well as your recent cases with the live support team to ensure comprehensive understanding and resolution. Please keep your phone line available, as a team member will personally contact you within 1-2 business days to discuss your case and offer assistance.

 

We greatly appreciate your patience and understanding throughout this process. If anything else arises, feel free to reach out to the Community.

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