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kimberly40
Level 1

My CSV file Batch Bills upload is not importing correctly. Two issues the date is not converting and I have to remap the spreadsheet every time.

This change has been since the latest update.  I opened a ticket with the QB's help desk that was NOT helpful.  They send a response that the issue is resolved.  It still is not.
4 Comments 4
James_AL
QuickBooks Team

My CSV file Batch Bills upload is not importing correctly. Two issues the date is not converting and I have to remap the spreadsheet every time.

I recognize the urgency of getting this fixed right away, kimberly40. Let me route you in the right direction so you can upload your CSV file Batch Bill successfully.

 

Since the issue remains on your end, we highly recommend contacting our Phone Support team again. We're aware that you've already gotten in touch with them, but it's the best we can do right now given that they have all the tools required to safely look at your account. They can further investigate the issue and walk you through the resolution.

 

Here's how to contact support:

 

  1. Sign in to your QuickBooks Online company. 
  2. Select Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. In Search, select Contact Us, then Start a chat with a support expert.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

 

I've also included an article that will assist you in determining the Common questions about importing data to QuickBooks Online.

 

I'm just a post away if you have any other concerns about importing files in QBO. I'd be happy to help you have a great day ahead.

kimberly40
Level 1

My CSV file Batch Bills upload is not importing correctly. Two issues the date is not converting and I have to remap the spreadsheet every time.

Did you read my comment/question?  The article you referenced did not include anything about CSV files for bills.  A real phone number to talk to a human would be wonderful instead of having to go through the automated chat system again.  What would be really fantastic a phone number to reach a real human who's first language is English.

GebelAlainaM
QuickBooks Team

My CSV file Batch Bills upload is not importing correctly. Two issues the date is not converting and I have to remap the spreadsheet every time.

I appreciate you posting again and can see the urgency of this matter, @kimberly40. Let me share additional insights about your concern.

 

As much as I'd like to provide you with the phone number of our support team, we're unable to provide any sensitive information like phone numbers, names, and codes here in the Community since this is a public forum. You can visit this article to view the phone number and support hour schedule: QuickBooks Online Support.

 

On the other hand, to check the format of the CSV file you got from your bank to upload transactions to QuickBooks, check out this helpful guide: Format CSV files in Excel to get bank transactions into QuickBooks.

 

Once you've successfully uploaded your bills to QuickBooks, refer to this article for future reference in managing them: Enter and manage bills and bill payments in QuickBooks Online.

 

Please let me know in the comment below if you have additional queries about managing your CSV file and bills in QuickBooks. I'm always around to help.

Deity Alpha
Level 7

My CSV file Batch Bills upload is not importing correctly. Two issues the date is not converting and I have to remap the spreadsheet every time.

@kimberly40 

Consider to use the trial version of an importer tool to isolate the problem.

https://get.transactionpro.com/qbo

 

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