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sethlongacre
Level 2

My Paypal bank balance was not updated for 437 days. I disconnected PP, and now it will not reconnect. I try to sign in and nothing happens. 90% of xactions via PayPal.

 
9 Comments 9
Maybelle_S
QuickBooks Team

My Paypal bank balance was not updated for 437 days. I disconnected PP, and now it will not reconnect. I try to sign in and nothing happens. 90% of xactions via PayPal.

Hello there, @sethlongacre.

 

I've checked with my tools, and the issue about connecting PayPal with QuickBooks Online (QBO) has already been resolved. I've got some steps that might help you reconnect your PayPal account.

 

Here's how:

  1. Sign in as the Master Administrator in QuickBooks Online.
  2. Go to the Banking tab, then select Banking.
  3. Locate the PayPal bank account.
  4. Select the Edit pencil icon.
  5. Click the Edit Settings button.
  6. Under the Other section, put a checkmark on the Auto Add Transactions box.

Also, I'm adding this article for reference in using the PayPal app: Use the Connect to PayPal app.

 

Feel free to drop a comment below if you have other concerns. I’ll be here to help.

Fiat Lux - ASIA
Level 15

My Paypal bank balance was not updated for 437 days. I disconnected PP, and now it will not reconnect. I try to sign in and nothing happens. 90% of xactions via PayPal.

Explore another 3rd party connector

https:// automate.io?ref=quickbooks

 

sethlongacre
Level 2

My Paypal bank balance was not updated for 437 days. I disconnected PP, and now it will not reconnect. I try to sign in and nothing happens. 90% of xactions via PayPal.

Hmm, except under no circumstances do I want to automatically add transactions. Every single one needs to be edited before they are added.

sethlongacre
Level 2

My Paypal bank balance was not updated for 437 days. I disconnected PP, and now it will not reconnect. I try to sign in and nothing happens. 90% of xactions via PayPal.

Hmm, except under no circumstances do I want to automatically add transactions. Every single one needs to be edited before being added.

sethlongacre
Level 2

My Paypal bank balance was not updated for 437 days. I disconnected PP, and now it will not reconnect. I try to sign in and nothing happens. 90% of xactions via PayPal.

And the issue is that my PayPal balance is not being updated. There’s no problem with the transactions coming into QuickBooks. 

Catherine_B
QuickBooks Team

My Paypal bank balance was not updated for 437 days. I disconnected PP, and now it will not reconnect. I try to sign in and nothing happens. 90% of xactions via PayPal.

Hello there, sethlongacre. 

 

I appreciate the steps you've performed to get things sorted out. I suggest reaching out to us so we can further verify the cause why the Paypal doesn't update. 

 

Here's how to contact: 

  1. Go to the Help icon and click Contact us
  2. Enter your concern something like, Paypal balance is not update.
  3. Click Let's talk and select to either Chat, Get a callback, or Call us. 

I'll attache the article my colleague shared to know more about Connect to Paypal: Use the Connect to PayPal app

 

I'm here if you need more help. Take care!

sethlongacre
Level 2

My Paypal bank balance was not updated for 437 days. I disconnected PP, and now it will not reconnect. I try to sign in and nothing happens. 90% of xactions via PayPal.

Yeah, uhm, I started there. "Contacting" you via chat. 45 minutes and all I got was some bot saying "I see". 

sethlongacre
Level 2

My Paypal bank balance was not updated for 437 days. I disconnected PP, and now it will not reconnect. I try to sign in and nothing happens. 90% of xactions via PayPal.

Yeah, uhm, I tried that, "contacting" you via chat. 45 minutes and all I got was a bot saying, "I see".

Kristine Mae
QuickBooks Team

My Paypal bank balance was not updated for 437 days. I disconnected PP, and now it will not reconnect. I try to sign in and nothing happens. 90% of xactions via PayPal.

You can let an agent call you instead, Sethlongacre.

 

Just follow the steps provided by Catherine_B, then select Get a callback

 

You can also check the support hours and types. This way, you'll be guided on what time our support is available.

 

The Community is open 24/7. Feel free to visit us anytime if you have other concerns.

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