My quickbooks didnt link a week of payroll

No one has been able to provide answers through the chat assistant and my books remain off balance by the amount of this payroll. Please help.

I appreciate you for adding a screenshot, marblemaid.

When QuickBooks doesn't link your transactions from your bank feed, there are some possible reasons why it happened. 

• The dollar amount in QuickBooks is different than what cleared the bank. 
• The transaction type is different in QuickBooks than at the bank. 
•  The transaction was recorded in a different bank account. 
• The transaction from the bank is a payment/ deposit of two or more open transactions in QuickBooks.

If the details of the manually added transactions are matched with the downloaded ones and still not linking automatically, probably, this is a browser-related issue.  You can use an incognito window to check and prevent your browser from storing additional cache files that may cause QuickBooks to not perform well.

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Another way is to use compatible browsers with QuickBooks Online. 

If the same thing happens, you can link them using the Find Match option to view all potential matched transactions. Check out this article: Categorize and match online bank transactions in QuickBooks Online for additional details on the pro....

Also, you can visit this link for further information on managing your banking transactions, including finding assistance with bank feeds and reconciling accounts for QBO: Reconcile an account in QuickBooks Online. 

If you need help with any of your QuickBooks concerns, you can get in touch with QuickBooks Community once more. Simply click the Reply button, and I'll assist you more, marblemaid.

Were they ever able to resolve this for you?  I have a client with the same issue.  QuickBooks support told him it's a technical error and they have no estimate of when it will be fixed.