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mhfreeman41
Level 1

My wife and I had quick books 2016 and we had our bank set up through it. You all quit using 2016 with the bank but I'm still being charged

 
2 Comments 2
KlentB
QuickBooks Team

My wife and I had quick books 2016 and we had our bank set up through it. You all quit using 2016 with the bank but I'm still being charged

Hi there, mhfreeman41.

 

I'm here to share some information about QuickBooks Desktop service discontinuation.

 

Every May 31, QuickBooks discontinue one of its version that is older than 3 years. This means that the access to QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services will be discontinued. To know more about this topic, you can visit this article: QuickBooks Desktop service discontinuation policy and upgrade information.

 

If your using the QuickBooks Desktop 2016 Plus, you will still be charged annually since your subscription includes a free upgrade to the latest release of QuickBooks Desktop. I recommend upgrading your QuickBooks version to get the most out of your QuickBooks Desktop experience. I've added articles that will guide you in doing it:

You can also sign in to CAMPs to view what you paid for, when you paid, and what card you used for the last two years:

  1. Go to camps.intuit.com
  2. Sign in with your Intuit Account info. 
  3. Click View your transaction history.
  4. Select a date range of transactions from the Time Period drop-down menu,
  5. Find the order you need, then select the order number to see order details.
  6. If you want to print the transaction list, click Print this page.
  7. Select Back to my Account to go back to your CAMPS dashboard.

You can always count on me if you have concerns or questions about QuickBooks Desktop. Don't hesitate to tag me in your comments.

john-pero
Community Champion

My wife and I had quick books 2016 and we had our bank set up through it. You all quit using 2016 with the bank but I'm still being charged

It is possible, even if you have a stand alone one time purchased version of QB Desktop that there was a continual regualr charge for bank downloads, which has not been cancelled as it should have been and will take a direct one on one with support to rectify. Nobody here, not even @KlentB , can see your account details to know exactly what you have been paying for. My thought is that if you have been on th ePlus version as he thinks that you would have been prompted to install your "free" upgrade multiple times over the last three years and that you by now would be running QBDT 2020.

 

Click on "Contact Us" enter info as you go through screens, request a call back if you do not get through 

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