NEW: Deposits Ignoring Rules Automatically Set as Transfers

Welcome to the Community forum, @dinodigger. I understand how important it is for your incoming deposits to be accurately classified and how hard it could be when automation rules are not working as expected. Rest assured, I'm here to assist you in resolving this issue and ensuring a smooth banking experience with QuickBooks Online. 

Let's dive in and find a solution together.

There could be a few reasons why your deposits are automatically set as transfers and ignoring the rules you created. One possibility is that someone might've changed the rules or deleted the rule. With that being said, I'd recommend checking your Audit Log to confirm.

1. Go to the Gear icon then select Audit log under Tools.
2. Check if there have been any changes made to your rule.
3. If there's any, you can go ahead and edit the rule. You can use this article for more guidance: Set up bank rules to categorize online banking transactions in QuickBooks Online.

If there have been no changes made to your bank rule, you can delete the bank rule and recreate. 

Here's how to delete the bank rule:

1. Go to the Banking menu then select Rules.
2. Click on the dropdown button beside Edit.
3. Select Delete.
   
   

Additionally, similar to balancing your checkbook, it is important to review your accounts in QuickBooks to ensure they align with your bank and credit card statements. This is known as reconciling. To know more about this, feel free to browse through this article: Reconcile an account in QuickBooks Online.

If you need additional assistance managing your bank transactions, please don't hesitate to let us know. We're here to help. Thank you for choosing QuickBooks Online, and we're committed to ensuring a smooth experience for you.

Thanks, but that's not it. No one has logged in aside from me.

What's also interesting is that it says it matching a rule in some cases but doesn't actually do it. I have one transaction now that has a "RULE APPLIED" set but instead of looking like a categorized transaction it is set to Record Transfer.

Yes, I found this out after working with a rep live for about an hour and then they decided to check to see if there were outstanding issues. lol

Thanks for following up with the Community, dinodigger.

I'm happy to hear you were able to receive confirmation from our Customer Care team that bank rules aren't functioning properly and that the situation is currently under investigation by Intuit's Product Investigations team.

The agent you were working with should've also added your account to our investigation's list of affected users. This ensures you'll receive email notifications about any updates relating to the investigation.

Please feel welcome to send a reply here or create a new thread if there's ever any questions. The Community's always here to help. Have a wonderful Tuesday!

It is now half a year later and I'm still facing this exact same problem. This appears to be the only thread acknowledging the issue. All my rules automatically mis-assign everything to a transfer. Not sure what to do

I'm sorry to hear that is happening to you. Not long after this post, my rules started working correctly again. I have no idea if they fixed something or if it was because I deleted and rebuilt most of my rules.

You might want to call in and make sure the agent knows to check the back issues. After I did that, it took a couple days but they got back to me and rules started functioning correctly again.

P.S. Sorry this is happening to you! It was so frustrating!

Thank you for following up, Fudds. I have a resolution to fix this issue that I would like to share with you.

I suggest deleting the incorrect bank rule and then undoing the transactions from the Categorized tab to avoid automatic misassignments to a transfer.

I'll show you how:

1. Go to the Bookkeeping menu and choose Rules under Manage.
2. Locate the rule that needs attention.
3. Click the drop-down arrow next to Edit in the Actions column.
4. Choose Delete and confirm by selecting Yes.

Once done, you can go to the Categorized tab to undo transactions.

Let me show you how:

1. From the Transactions window, select Categorized.
2. Check the box beside the Date header or check multiple transaction boxes.
3. Click Undo.
4. Hit Continue.

The transactions have been restored in the For Review tab. Next, consider establishing a new rule to facilitate the automatic categorization of your transactions. 

For further information, refer to this resource: Unmatch downloaded bank transactions.

If the problem persists despite trying all these solutions, I recommend contacting our QuickBooks Online Support team for additional assistance.

Moreover, I would like to recommend these articles for further insights on managing online transactions and ensuring the security of your financial records:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Let me know if you need anything else, Fudds. I'd be glad to answer any other inquiries in QuickBooks.