I am new to my position and I'm trying to deal with a bounced check from a few months ago.
The company was without a bookkeeper for 2 1/2 months. During that time, the boss tried to enter things into QB (desktop) , but he made a lot of mistakes. None of the deposits he did in QB corresponded with his actual deposits.
I deleted them and re-entered them correctly so I could reconcile.
A customer paid a bill (over $11K) and then it was returned NSF. They wrote another check and that was deposited. I need to deal with the bounced check first.
When I'm in the Receive Payments screen where the first payment was received the "record bounced check" is grayed out.
What do I do to record the bounced check so I can record the deposit of the 2nd check?