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Level 2

NSF Check

I am new to my position and I'm trying to deal with a bounced check from a few months ago. 

The company was without a bookkeeper for 2 1/2 months. During that time, the boss tried to enter things into QB (desktop) , but he made a lot of mistakes. None of the deposits he did in QB corresponded with his actual deposits. 

I deleted them and re-entered them correctly so I could reconcile.

A customer paid a bill (over $11K)  and then it was returned NSF.  They wrote another check and that was deposited.  I need to deal with the bounced check first.

When I'm in the Receive Payments screen where the first payment was received the "record bounced check" is grayed out. 

What do I do to record the bounced check so I can record the deposit of the 2nd check? 

Solved
Best answer July 10, 2020

Best Answers
QuickBooks Team

NSF Check

Hello there, @gloriadeb204.

 

In QuickBooks, the Record Bounced Check feature only applies to the Check payment. It's possible the icon is grayed out if the payment method is not a Check. 

 

Let's make sure that the check is selected on the payment method correctly. Let me guide you how.

  1. Go to Click the Customers, then select Customer Center.
  2. Select the Transactions tab. 
  3. On the left pane, select Received Payments.
  4. Find and double-click the payment you want to record as NSF.
  5. On the Receive Payments window, select CHECK
  6. Click Save & Close
  7. Select Yes to confirm. 

Once done, you can now record the bounced check by following the detailed steps in this article: Handle Non-Sufficient Funds (NSF) or bounced check from customers.

 

Let me know if you have other questions by dropping a comment below. I'll be sure to get back to you.

View solution in original post

2 Comments
QuickBooks Team

NSF Check

Hello there, @gloriadeb204.

 

In QuickBooks, the Record Bounced Check feature only applies to the Check payment. It's possible the icon is grayed out if the payment method is not a Check. 

 

Let's make sure that the check is selected on the payment method correctly. Let me guide you how.

  1. Go to Click the Customers, then select Customer Center.
  2. Select the Transactions tab. 
  3. On the left pane, select Received Payments.
  4. Find and double-click the payment you want to record as NSF.
  5. On the Receive Payments window, select CHECK
  6. Click Save & Close
  7. Select Yes to confirm. 

Once done, you can now record the bounced check by following the detailed steps in this article: Handle Non-Sufficient Funds (NSF) or bounced check from customers.

 

Let me know if you have other questions by dropping a comment below. I'll be sure to get back to you.

View solution in original post

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Level 2

NSF Check

Well, that was simple!

Thank you very much. 

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