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Level 1

One of my bank accounts was deleted by accident and I need to recover all the entries that were classified and reconciled over the last few years.

Please help?
4 Comments
QuickBooks Team

One of my bank accounts was deleted by accident and I need to recover all the entries that were classified and reconciled over the last few years.

Glad to have you here in the Community, @chris223.

 

Allow me to provide some information about deleting bank account in QuickBooks Online (QBO).

 

When you delete a bank account with a balance, QuickBooks creates a journal entry for the transactions. This moves the remaining balance to another account so it doesn't disappear from your books. And the existing transactions in the account stay on your financial reports.

 

However, recovering the entries is too complicated. Thus, QuickBooks won't move the balance back into the bank account once you connect or activate it again.

 

You may need to make corrections to journal entries and balances. To do so, I highly recommend seeking help from your accountant for more guidance.

 

I'm adding these article to learn what happens when you delete a bank account: 

 

If you need any additional assistance while managing your bank accounts, you can leave a comment below. I'll be sure to get back to you.

Level 1

One of my bank accounts was deleted by accident and I need to recover all the entries that were classified and reconciled over the last few years.

Thanks for your reply.  Here's what I've concluded in my nervous breakdown this afternoon.

 

I don't believe the account (it was actually a credit card) was actually deleted. I think it is possibly a bug within QB, because when I tried to find it after researching making deleted accounts active again — it wasn't even listed in the "inactive" accounts under the Chart of Accounts. Surely it would be there if, in fact, it was deleted?

 

I researched some of the transactions on the card that I had already classified, and indeed those transactions are in there. 

 

So, what needs to happen is that the card needs to be either restored and then all of the transactions that have been classified (I'm talking 2018, 2019, 2020) need to be relinked to that card. 

 

There is no sign of this card in the ledger or chart of accounts, which makes me think it is a bug?

 

Any more thoughts?  Seriously freaked out!  Thank you, Chris

 

 

Level 1

One of my bank accounts was deleted by accident and I need to recover all the entries that were classified and reconciled over the last few years.

 
QuickBooks Team

One of my bank accounts was deleted by accident and I need to recover all the entries that were classified and reconciled over the last few years.

Hello, chris223. 

 

Let's perform some troubleshooting steps so we can verify if this is related to your browser or not.    

 

You can try using a different browser in accessing your QBO account to isolate further the issue. There are times that the browser stores frequently-accessed data, thus causing some errors or unusual behavior. 

 

Let's try logging in to your QuickBooks Online account using a private or a different browser. Here's how:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N 
  • Microsoft Edge: press Ctrl + Shift + P    

Once logged in, go back to the chart of account to double-check if you're able to view the bank account. If this works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash. 

 

However, if the same thing happens, you can reach out to our customer support team. They can pull up your account in a secure session and escalate the unusual behavior you're experiencing. Before doing so, I want to make sure you get prioritized on your concern. You can refer to this article. It contains the time when support available: ​​​​​​Support hours and types.   

 

The following articles contain what will happen when a bank account accidentally deleted in QuickBooks: 

 

For future reference, check out the Create journal entries in QuickBooks Online article. It also provides detailed instructions and a list of reasons to use them.  

 

Please feel free to visit us here in the Community if you have other questions about banking in QuickBooks. Have a great day.

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