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Bel10
Level 2

One transaction showing credit and debit

Afternoon,

 

QBO - I have a transaction that is appearing as both a credit and debit in my chart of accounts. When I delete the debit line it deletes the credit line also.

This is a transaction that I have approved via the bank feed (it's a refund to a client) and is an expense however the system duplicated it and create a linked debit line.

As a result, when I try and reconcile my account the debit line is showing up on my exception report. If I then delete this line it deletes the already reconciled payment item and throws my accounts out. 

I believe this is some kind of setup issue and that the expense account thinks this is both a debit and credit item. How do I correct this?

1 Comment 1
Rasa-LilaM
QuickBooks Team

One transaction showing credit and debit

Let's categorize the transaction to the right account so that the entry shows up correctly in your chart of accounts, Bel10. I'll guide you through the steps to carry out this task.

 

When you pick a bank instead of a specific category, the entry will be recorded both as a credit and a debit in your register. We'll undo the transaction and assign the correct category in the For Review tab to keep your records organized.

 

Here's how:

 

  1. Navigate to the Banking menu on the left panel and select Bank transactions.
  2. On the Transactions screen, click the Blue tile icon and choose your bank account from the drop-down.
  3. From there, head to the Categorized tab and click the Undo link under the Action column.
  4. This action will move the entry back to the For Review tab. 
  5. Categorize the entry to the correct account and then tap the Add button.

Explore this article for extra details on the process and how to move downloaded data to another account: Unmatch downloaded bank transactions or move them to another account.

 

Check out these resources for helpful tips on managing duplicate entries and balancing your account:

Fill me in if you need further assistance navigating QuickBooks Online (QBO) or have other banking-related concerns. We're always ready to lend a helping hand.

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