Pressing Transaction List Crashes Quickbooks Desktop for Windows

Experiencing issues with your transactions can really slow things down, Mac471. Let me provide you with information as to why you are having crashes when you pull up your transaction list in QuickBooks Desktop (QBDT) for Windows.

Possible reasons why you are experiencing unexpected errors due to the following:

• Corrupted data files
• Processing a large volume of transactions
• Slow internet connection which affects data retrieval

To prevent this from happening again, please verify and rebuild your data. Regularly running the Verify and Rebuild Data tool can act as a proactive maintenance measure and help optimize performance by scanning and identifying corrupted transactions, discrepancies, and other data issues that might affect the software's speed and responsiveness. Also, please ensure to update your QuickBooks Desktop to the latest release to have an accurate report of your data.

To verify your data, here's how:

1. Go to Window, then select Close All.
2. Go to File, then select Utilities.
3. Select Verify Data. If you see:
   1. QuickBooks detected no problems with your data—your data is clean, and you don’t need to do anything else.
   2. An error message—search for it on our QuickBooks Desktop support site for how to fix it.
   3. Your data has lost integrity—Data damage was found in the file. Rebuild your data to fix it.

To continue further, refer to this article about verifying and rebuilding data: Verify and Rebuild Data in QuickBooks Desktop.

Additionally, if you encounter data issues and damages on your company file, visit this article: Fix data damage on your QuickBooks Desktop company file.

Let me know if you have additional inquiries with transactions-related concerns, I'll be sure to address them in no time. Have a good one.

Thanks for your reply. I verified that my company file is correct ("QuickBooks detected no problems with your data") and I made sure that the software is updated to the latest version (Help/Update QuickBooks Desktop...): Product number: 953-332.

When I press the "Transaction List" button, I get the same QuickBooks - Unrecoverable Error. And the exact same Code: 1407144908 17430.

I've send the error report multiple times now to Intuit.

I thought about trying to disconnect and reconnect this AMEX bank feed but QB won't let me try this because there are still unassigned transactions.

Very frustrating for something that should just work.

Thank you for verifying your company file and updating the software to the latest version, @Mac471. To provide further assistance with the error you've encountered, I will guide you to the appropriate support contact.

Know that I understand you want to download your AMEX credit card charges. I recommend contacting our support team to handle this matter further. They will help you examine this concern and offer the necessary guidance to resolve the issue. To contact us, here's how:

1. Open your QuickBooks.
2. Proceed to the Help menu.
3. Select QuickBooks Desktop Help/Contact Us.
4. Click on the Contact Us tab.
5. Enter a brief description of your concern, then Continue.
6. Use your Intuit account to sign in or Create a new account, then Continue.
7. Enter the single-use code sent to your email and select Continue.
8. Either choose to chat with us or Have us call you.

Also, check their support hours so you can connect with them accordingly.

Furthermore, you can categorize your transactions to gain insights into the financial aspects of your business and effectively organize your income and expenses.

Be aware that we're always around to help you again. If you still have concerns regarding handling transactions in QBDT, drop them here in the thread.

ive been having this issue off and on all year. I've literally reformatted my entire hard drive, reinstalled the operating system, then reinstalled quickbooks in order to resolve this issue. it has just happened again (4th time this year) and  im dreading the process of trying to fix this. I did speak with a tech one time that couldn't get it resolved and then later said the problem was because I was using parallels software on a Mac. I've been a quickbooks user for 20 years now and I can't believe the software is so bad that I'm gonna have to try something else. very dissapointing how expensive this software has become while getting more and more difficult to use. I know intuit doesn't care but I just felt like venting. if anyone knows of other software that is comparable please let me know. i can't do this anymore. 

Intuit never responded with an answer to this problem except to contact Customer Service - which I have yet to do.  The insinuation that the root cause of the problem is Parallels for Mac is just ridiculous.  I've been using the Windows version of QB the entire time (since 2012) on Parallels and never had a problem until now.  One hypothesis that I have about this problem is that something changed on the AMEX side (if you're running into this issue because of an AMEX link).  I'll definitely post if I get a resolution after speaking with Customer Service.

I will say that I do get the feeling the Intuit doesn't care about QB Desktop users anymore. It definitely seems like they want everyone to migrate to their cloud versions instead.

just giving you an update. nothing worked after trying every repair tool, rebuilding the file, verifying the file, and even reverting my company file back to an earlier version (before the problem started) etc. last night I deleted parallels and windows and did a clean install using the reset pc feature in windows ll. after windows was reinstalled, I installed the quickbooks software, opened my file and its working again. I really do think something in the quickbooks software is incompatible with the parallels software (probably put there on purpose by intuit). since ive done this 4 times already this year I know that eventually the problem is gonna happen again. therefor, I purchased a cheap pc today to just run the quickbooks software (I haven't used a pc since 2005). hopefully you get your problem resolved without all the problems Ive experienced. good luck 

Thanks for the heads up. I will post once I try working with Intuit Customer Support.

@Mac471 

Install the trial version of QB Desktop 2024 Mac and convert your file from QB Desktop 2024 Pro Plus. Did you encounter the same error message?

Hello, I'm having the EXACT same problem! I recently purchased a new MacBook in September and updated to Parallels 19 and Windows 11 to run Quickbooks Premier Plus 2024 desktop edition.  I am able to update banking and as soon as I click 'Transaction List', QB crashes with 'Unrecoverable Error'.  I've tried repairing company file, updating QB, updating Windows etc.  NOTHING has worked so far! It's very frustrating as I have to manually update all of our company's bank accounts and credit cards.  Intuit keeps pushing all QB customers to online and has no support for Desktop users that now pay a yearly subscription for this software! VERY FRUSTRATING

Hello there, Lisa.

I'm genuinely sorry to hear about the frustration you're experiencing with QuickBooks Desktop crashing when pressing the Transaction List. Running QuickBooks Desktop on a Mac through Parallels can sometimes present unique challenges. Rest assured, I'm here to guide you get the best help available. 

I suggest contacting QuickBooks Desktop support to have this case investigated. This way, you'll also receive updates about the issue through your email. Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Desktop product and click Continue.
3. Select Contact Us and choose a way to connect with us:
4. Start a chat with a support expert.
5. Get a callback from the next available expert.

If you encounter common data issues in your QuickBooks Desktop company file, you can learn how to resolve them by using the Verify and Rebuild Data features.

I understand how challenging technical issues can be, especially when you rely on QuickBooks for your business operations. If you need further assistance or have any questions, don't hesitate to reach out. We're here to help you every step of the way.

@LisaOS 

Install the trial version of QB Desktop 2024 Mac and convert your file from QB Desktop 2024 Pro Plus. Did you encounter the same problem?

I can't convert file and run QB for Mac.  Our accountant needs access to files as well and uses PC version.  I have been running PC QB via parallels since 2015 and have never had an issue until now

Thought maybe I should interject here. I've never had any issues running Windows QB Desktop on a Mac running Parallels until this year. And I've been using it since 2012.  I've tried multiple times (as recently as tonight) and I get the same application crash message. I send the error report to Intuit along with my email address asking for updates. Maybe someone at Intuit should be looking at these crash reports and coming up with a bug fix as part of the annual subscription fees that we pay.

Asking users to try using QB for Mac, re-installing Windows, re-installing QB, etc. shifts the burden of a QB bug to the user. Who has the time for all of this?  QB is supposed to help me run my business, not become my business to debug.

@Mac471 - FYI I don't think it's an AMEX issue but a QB problem.  I'm trying to connect with Bank of America and having the exact same problem as you.  I will be attempting to chat with Intuit tomorrow and will post again if it is successfully resolved.

Who has the time for all of this? QB is supposed to help me run my business, not become my business to debug.

Yes, you are correct. But believe me, they will say not to run QB Desktop Pro/Premier on a Mac. Running QB on Parallels is a workaround and they won't bother fixing any technical issues with it. If the bank feed feature is critical to your operation, you can try running it on the trial version of QB Desktop Mac. But you will keep using the current QB Desktop Windows for daily operations.

Well Parallels seems to think that you can run Windows QB on a Mac: https://www.parallels.com/apps/quickbooks/

As a software developer, I cannot imagine why QB would need to access such low level Windows API calls that Parallels cannot emulate. This is not some graphics intensive application that needs to access the GPU RAM - it's an accounting package. 

I've used Parallels to run MANY Windows applications (MS Office, Tableau, etc.) without any issue.

It's becoming clearer and clearer that Intuit doesn't really care about their Desktop users - you can't sign up for a new subscription, but they are happy to take our annual fees as they push everyone else to the Online version.

At this point, I don't really care if the online banking feature works or not. I just want to clear the Transactions List. 

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