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I am running Quickbooks Desktop Pro Plus 2024 on Windows 11 (as a VM under Parallels on a MacBook Pro). I am having trouble downloading my AMEX credit card charges. Specifically:
In the Report.xml file that it uploads with the error report, I see the following in the <ExceptionInfo> tag:
This has been happening consistently for the past few months. I was hoping that recent updates would have addresses this problem so that I could avoid having to post this.
Any help would be most appreciated.
Experiencing issues with your transactions can really slow things down, Mac471. Let me provide you with information as to why you are having crashes when you pull up your transaction list in QuickBooks Desktop (QBDT) for Windows.
Possible reasons why you are experiencing unexpected errors due to the following:
To prevent this from happening again, please verify and rebuild your data. Regularly running the Verify and Rebuild Data tool can act as a proactive maintenance measure and help optimize performance by scanning and identifying corrupted transactions, discrepancies, and other data issues that might affect the software's speed and responsiveness. Also, please ensure to update your QuickBooks Desktop to the latest release to have an accurate report of your data.
To verify your data, here's how:
To continue further, refer to this article about verifying and rebuilding data: Verify and Rebuild Data in QuickBooks Desktop.
Additionally, if you encounter data issues and damages on your company file, visit this article: Fix data damage on your QuickBooks Desktop company file.
Let me know if you have additional inquiries with transactions-related concerns, I'll be sure to address them in no time. Have a good one.
Thanks for your reply. I verified that my company file is correct ("QuickBooks detected no problems with your data") and I made sure that the software is updated to the latest version (Help/Update QuickBooks Desktop...): Product number: 953-332.
When I press the "Transaction List" button, I get the same QuickBooks - Unrecoverable Error. And the exact same Code: 1407144908 17430.
I've send the error report multiple times now to Intuit.
I thought about trying to disconnect and reconnect this AMEX bank feed but QB won't let me try this because there are still unassigned transactions.
Very frustrating for something that should just work.
Thank you for verifying your company file and updating the software to the latest version, @Mac471. To provide further assistance with the error you've encountered, I will guide you to the appropriate support contact.
Know that I understand you want to download your AMEX credit card charges. I recommend contacting our support team to handle this matter further. They will help you examine this concern and offer the necessary guidance to resolve the issue. To contact us, here's how:
Also, check their support hours so you can connect with them accordingly.
Furthermore, you can categorize your transactions to gain insights into the financial aspects of your business and effectively organize your income and expenses.
Be aware that we're always around to help you again. If you still have concerns regarding handling transactions in QBDT, drop them here in the thread.
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