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Print Screen Freezes When Printing Bank Reconciliations

I just installed Pro 2019.  When I tried to print my bank reconciliations, the screen goes gray and will not print the reconciliation.  Can you help?

5 Comments
QuickBooks Team

Re: Print Screen Freezes When Printing Bank Reconciliations

Let's fix your freezing QuickBooks, Angela.

 

There could be some program components that were not properly installed during installation. You can run the QuickBooks Print and PDF Repair Tool to fix them. You can refer to this article: Troubleshoot PDF and Print problems with QuickBooks Desktop. Then, go to the Solution 1 section.

 

Feel free to share some news after you do the steps in the article.

Not applicable

Re: Print Screen Freezes When Printing Bank Reconciliations

The people that reconcile our bank statements started getting this printing problem after an update to my 2018 version months ago.  I downloaded the fix tool and ran it but nothing changed,  they are still getting the frozen screen.  They were printing the reconciliation reports find before the update and I did not change their security.  I am the Quickbooks administrator and the reports print fine for me.

QuickBooks Team

Re: Print Screen Freezes When Printing Bank Reconciliations

Hi lonnie1,

 

We can update your Adobe Reader to the latest version so you can print the reconciliation report without issues. Let me walk you through how.

 

  1. Inside Adobe Reader, choose Help About Adobe Reader.
  2. If you see versions 8.0, 9.0, or 10.0 showing , you will need to update to 11.0 by downloading the Adobe Reader 11.0 from Adobe's site.
  3. Follow the instructions to install Adobe Reader 11.0 and reboot the computer when finished updating Adobe Reader to the latest release and try to view your previous bank reconciliation report.

Otherwise, you can change the display PDF in your browser's preferences. Here's how:

 

  1. From the Windows Start menu, select Programs/All Programs to see a list of installed programs.
  2. Choose Adobe Reader/Acrobat.Note: Adobe XI (11.0) and later no longer displays a PDF in the browser by default, so if you are on an older release, updating will resolve the issue.
  3. Choose Edit Preferences.
  4. In the Preferences window, from the Categories list, select Internet.
  5. Click to clear the Display PDF in Browser preference in the Web Browser Options section.
  6. Select OK.

Here's an article for additional troubleshooting steps that you can perform: Resolve Data Damage On Your Company File.

 

I am including a link in case you have other questions about reports: Reports.

 

Leave a comment if you need further assistance. I'll be right here to help.

Not applicable

Re: Print Screen Freezes When Printing Bank Reconciliations

Maria, I checked to make sure I have the current version of Adobe and I do.  I also had one of the people that is having the problem go into "Reports", "previous reconciliation" to print the reconciliation reports.  It works fine that way.  It just appears to me that the problem is with the What's New screen popping up and freezing the screen.  They don't seem to be having any issues printing PDFs except in the instance when they are prining directly after the reconciliation.

Lonnie 

QuickBooks Team

Re: Print Screen Freezes When Printing Bank Reconciliations

I appreciate you for providing us detailed information you've done on your end, @lonnie1.

 

To sort this out, let's create a sample company file and print your bank reconciliation from there. Let me guide you how.

 

Creating a sample company file help us check if this is a data issue within a company file.

 

In your QuickBooks Desktop (QBDT) account:

  1. Go to the File menu.
  2. Select New Company.
  3. Choose either Express Start or Detailed Start.
  4. Follow the onscreen steps to finish the setup.

Here's an article you can check for more information and detailed steps: Create a QuickBooks Desktop Company File.

 

If you're able to print your bank reconciliation in the sample company file, then we'll have to run the Verify and Rebuild Data tools to resolve minor data problems within a company file. You can refer to this article for the detailed steps: Resolve Data Damage on Your Company File.

 

However, if the issue persists while using a sample company file, I suggest running a clean install. A clean install fixes issues that keeps you from opening your company file and a few other situations.

 

I've also added this helpful article for additional troubleshooting steps: Solutions for When QuickBooks Stops Working.

 

As always, visit our Help articles page for QuickBooks Desktop to learn and read some helpful articles for future reference.

 

Reach out to us anytime you have concerns. I'm always here to help.

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