I just re-installed my nonprofit premier 2018 and my bank statements are printing in two pages..half on one and half on the other...please help it is not a printer matter it is a quickbooks matter..how do I fix this?
Good to hear that you've re-installed your QuickBooks Desktop Premier (QBDT) account, @nattysuarez.
I'm here to provide some steps to resolve the printing issues in QBDT.
I've checked our reports, and it seems we don't have a similar issue with printing statements in QBDT. Most of the cases are caused by PDF converter. With this, let's repair the PDF converter by running the QuickBooks PDF & Print Repair Tool from the Tool Hub. From there, select Program Problems, then choose QuickBooks PDF & Print Repair Tool.
After that, re-print the statement to check if it's functioning well.
If the issue persists, let's reset the temp folder permissions by following the steps below.
Press the Windows key + R to open the RUN command.
Type %TEMP% and press Enter.
Right-click an empty area of the temp folder, and pick Properties.
Elect the Security tab.
Make that all usernames and groups displaying on the Security tab have Full Control.
If the issue persists, I'd suggest reaching to our Tech Support team to investigate it using their tools on a private and secure conversation. Here's how:
Log in to your company file and go to the Help menu.
Select QuickBooks Desktop Help.
Click Contact Us.
Let them know that you want to cancel your subscription, then click Let's talk.
Select the available contact options that you can see there.
Please know that our phone and chat support lines are only open every Monday-Friday from 6:00 AM to 6:00 PM Pacific Time because of the ongoing pandemic. They're also open in between 6:00 AM to 3:00 PM Pacific Time during Saturdays. Here's a guide for more details: QuickBooks Desktop Support.
Feel free to tag me in your comment if you need further assistance. I'll be around to help. Have a great Sunday!