QB Desktop Mac 2024. "Please contact your financial institution. (OL-222)"

Did you run the bank feed with more than one company file?

Hello there, @brian1989. We'll point you in the right direction to help get your QuickBooks Online (QBO) file from Chase to your QuickBooks Desktop (QBDT) for Mac.

Before anything else, please know that this isn't the experience we want you to have when importing data inside the program. We recommend contacting our Customer Care Team so they can conduct further investigation on this and update the FIDIR list for 2024 QBDT for Mac. These are the steps:

1. Access your QuickBooks Desktop company file.
2. Click the Help menu and then select QuickBooks Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
6. We'll email you a single use code. Enter your code and select Continue. A reminder, if you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

For more details, please see this page: Contact QuickBooks Desktop support.

In addition, we recommend checking this handy article to help you secure a backup copy of your company file and manage bank transactions inside the program:

• Back up your QuickBooks Desktop for Mac company file
• Add and match transactions in QuickBooks Desktop for Mac

The Community team is always around to assist you in importing data inside the program. We encourage you to visit us anytime or comment below so we can respond as soon as possible.

I do have two different company files but I made sure to open the correct one before trying to import the QBO file. 

Okay, so just in case anyone else experiences this problem here's the solution that worked for me. With quickbooks open, press "command + 1" to bring up the product window. Next, click the tab that says "Logging" and delete the "FIDir". The issue surrounding this will force quickbooks to reset the institutions directory and it should work. 

I tried that ....do i have to then re-start the online banking set up for the bank? cuz its not working when i tried to import file right after.

Yes, you’ll need to reconnect your bank. This workaround pretty much resets your connection. I was told the issue was because there were too many “auto fill” rules set up throughout the time importing transactions. 

Yes you’ll need to reconnect your online bank accounts . Let me know if it works because this problem is a nightmare.