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Level 1

QB Desktop Pro 2019 Bank Feeds


I am running QB Desktop Pro 2019 and I can start the Banking - Bank Feeds - Set up Bank Feed for an Account, but after the 'Bank Feed Setup' window appears asking me for step 1 'Enter your bank's name'.  I then locate my banks name and I receive  the window 'Manually Import Transactions'. 


I can then log in to my account under step 1, but regardless of whether I follow the remaining (3) steps, QB Desktop Pro 2019 never links my pc with my bank account under the 'Bank Feed Setup' window.


And if I try to manually download the Web Connect file and attempt to import it, under file - utilities - import - web connect files...   I see a window 'WebConnect Branding" try to go online and verify my bank account then an error appears "QuickBooks is unable to verify the Financial Institution information for this download.  Please try again later."


How do I get my bank information into QB Desktop Pro 2019?




Chris in Utah



5 Comments 5

QB Desktop Pro 2019 Bank Feeds

Hello there, @Chris661.


Thank you for posting in the QuickBooks Community. I'd be happy to help share some troubleshooting steps in getting your bank information into QB Desktop Pro 2019.


What's the name of the bank you're trying to connect to QuickBooks? Did you get an error message while setting up your account for direct connect? It can help me check if there's a reported issue for the same bank.


These errors may be caused by one of the following:

  • They may have made changes to their service offerings, Web Connect or Direct Connect.
  • A problem with your Internet connection.
  • A problem with one or more accounts in your company file.
  • A problem with the download or import format.

If you get an error message, please check the steps found in this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.


For the error message "QuickBooks is unable to verify the Financial Institution information for this download.  Please try again later." when importing bank feeds via WebConnect, let's try to switch to a Classic mode to perform the same action. 


Here's how: 

  1. At the top menu, select the Edit menu then click Preferences.
  2. On the left pane, select Checking.
  3. Click the Company Preferences tab.
  4. In the Bank Feeds section, select Classic Mode (Register Mode).
  5. Select OK.

If you get the same result, please also check this article for more solutions: Troubleshoot Bank Feeds Web Connect import issues and errors.


You can also reach out to our phone specialists for additional help. They have the tools to check your account and assist you further. 


Here's how you can reach them:

  1. Go to
  2. Select QuickBooks Desktop.
  3. Choose your QuickBooks for Windows version.
  4. Select the issue/topic.
  5. Click the Get Phone Number button to see the support number.

Thank you for dropping by. Keep me posted once you get to try these steps. I'll be happy to help you out. 

Level 1

QB Desktop Pro 2019 Bank Feeds

I have the same issue and do not get an error. I just get directions on how to manually import.

Embassy Bank Lehigh Valley


QB Desktop Pro 2019 Bank Feeds

Thanks for chiming in on the conversation, mcmullens321irs.


I'm here to share some insights about the bank connection method in QuickBooks Desktop.


QuickBooks supports two connection methods, Direct Connect and Web Connect. Some banks offer both services while some offer just one.


Direct Connect allows QuickBooks to send information to your FI and download data directly from it. You can also securely download electronic statements to your Bank Feeds.


Web Connect only allows receiving of data through a downloaded file via a web browser.


For Embassy Bank Lehigh Valley, it's possible that they only offer Web Connect. 


To verify this, please follow these steps:

  1. Go to
  2. Select Learn More under Why Connect? (see screenshot below).
  3. Click the 7,000 Financial Institutions hyperlink.
  4. Choose QuickBooks Windows.
  5. Search for Embassy Bank Lehigh Valley and check if they support Direct Connect or Web Connect.



To learn more about bank feeds, check out this article: Get started with Bank Feeds for QuickBooks Desktop.


That's it. Keep in touch with me if you still need more help with this. I'll be here. Have a great weekend.

Level 1

QB Desktop Pro 2019 Bank Feeds

This weekend I updated my operating system to Windows 10.  After the upgrade connecting to the bank the way i had it set up quit working, It sort of seems like its anIE11 issue, because i tried to connect using IE11 directly and it wont work - I dont typically use IE11 as a browser. What can i do to correct this - It wont let me "see" the log in screen - i never had this issue before. 

My bank is Renasant. 

Not applicable

QB Desktop Pro 2019 Bank Feeds

Thanks for joining the thread, @Wdlowe.


I'll help you with this and ensure you're able to connect back to your bank.


First, let's make sure the TLS 1.2 and Net Framework is up to date. You can refer to this article for the system requirement details: TLS 1.2 for QuickBooks Desktop for Windows.


However, if you can't log in to your account through the website, you'll have to contact your bank to verify your account information. 


For other steps in resolving banking issues, please refer to this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.


This should help you successfully connect to your bank. Should you need assistance in going through the steps, please reach out to our Desktop Specialist so they can help you further using their screen-share tool.


For other Bank Feeds error, you may encounter in the future, you can check these following articles for your guide.


Bank Feeds Error: OLSU -1014


Troubleshoot Bank Feeds Web Connect import issues and errors


Let me know if you have other questions about connecting to your bank. I'm always here to help.

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