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sbender
Level 1

QB downloaded approx 200 transactions to the wrong account. How do I move them to the correct account? Disconnecting/reconnecting the accounts does not work.

I had all of my payroll automatically deducted out of the wrong account. It only shows up on my end of it but it has my numbers all out of whack. How do I delete payroll transactions that Quickbooks took out of the wrong account?

LieraMarie_A
QuickBooks Team

QB downloaded approx 200 transactions to the wrong account. How do I move them to the correct account? Disconnecting/reconnecting the accounts does not work.

I'll walk you through updating this information in QuickBooks, @sbender.

 

You can correct the posting account of your payroll transaction from your Payroll Settings. Once you changed your direct deposit account, you'd need to wait for two banking days for the two test debits to verify the account.

Here's how:

  1. Go to the Gear icon and select Payroll Settings.
  2. Click Preferences.
  3. Select Accounting Preferences.
  4. In the Checking Account drop-down arrow, select the correct account.
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  5. Select Continue, then Done and Done.
     

You can read through this guide for more info: Payroll accounting preferences.

 

To correct the prior transactions, I recommend reaching out to our Payroll Support. They have the tools to check your payroll account in a secure environment and assist you in getting this resolved. 

 

Here's how to reach them:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
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To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.  

 

I've added some articles for additional reference:


Touch base with me here if you need anything else. I’m always ready to help. Cheering you to continued success!

kwevans
Level 1

QB downloaded approx 200 transactions to the wrong account. How do I move them to the correct account? Disconnecting/reconnecting the accounts does not work.

Did you get your transactions moved to the correct register?

I need a years worth of payroll moved to the correct bank account - the payroll is withdrawn from the correct actual bank account but...desktop you can export merge batch the transactions QB online??? UNSURE- the reports are good but GJE will not report correctly and I want the true transactions in my ledger,  please advise

 

Anyone ?

Kurt_M
QuickBooks Team

QB downloaded approx 200 transactions to the wrong account. How do I move them to the correct account? Disconnecting/reconnecting the accounts does not work.

Thanks for joining the thread, @kwevans.

 

We can see the urgency of this matter and want to ensure you can get through this as soon as possible to have your transactions added to the correct register and report it correctly when doing the ledger inside QuickBooks Online (QBO). Before anything else, we'd like to ask if you've already tried disconnecting and reconnecting your bank to the program. If not, you'll want to undo all the bank transactions you've added to your account to avoid having duplicate transactions when disconnecting and reconnecting the bank to your QBO company.

 

Once you're through with getting rid of those transactions added into your account, you can proceed to disconnect the bank account. These are the steps:

 

  1. Access your QuickBooks Online company.
  2. Go to Transactions, then Bank transactions.
  3. Click the tile for the bank account.
  4. Select the pencil ✎ icon, then select Edit account info.
  5. click the Disconnect this account on save checkbox. Note: If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
  6. Select Save and Close.

 

Feel free to check this page for more information: Disconnect accounts connected to online banking in QuickBooks Online.

 

Once done, reconnect the correct bank account to your company. If the issue persists, we recommend contacting our Customer Care Team so they can check your account in a secure environment and conduct further investigation to determine the root cause of the problem. You can refer to this article for further guidelines: Contact Payroll Support.

 

In addition, here are some articles to help you manage bank transactions and reconcile an account inside the program:

 

 

@kwevans, please let us know how it goes. You can visit the Community space anytime, and we'll get back to you as soon as possible. Take care, and have a nice day!

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