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I had all of my payroll automatically deducted out of the wrong account. It only shows up on my end of it but it has my numbers all out of whack. How do I delete payroll transactions that Quickbooks took out of the wrong account?
I'll walk you through updating this information in QuickBooks, @sbender.
You can correct the posting account of your payroll transaction from your Payroll Settings. Once you changed your direct deposit account, you'd need to wait for two banking days for the two test debits to verify the account.
Here's how:
You can read through this guide for more info: Payroll accounting preferences.
To correct the prior transactions, I recommend reaching out to our Payroll Support. They have the tools to check your payroll account in a secure environment and assist you in getting this resolved.
Here's how to reach them:
To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.
I've added some articles for additional reference:
Touch base with me here if you need anything else. I’m always ready to help. Cheering you to continued success!
Did you get your transactions moved to the correct register?
I need a years worth of payroll moved to the correct bank account - the payroll is withdrawn from the correct actual bank account but...desktop you can export merge batch the transactions QB online??? UNSURE- the reports are good but GJE will not report correctly and I want the true transactions in my ledger, please advise
Anyone ?
Thanks for joining the thread, @kwevans.
We can see the urgency of this matter and want to ensure you can get through this as soon as possible to have your transactions added to the correct register and report it correctly when doing the ledger inside QuickBooks Online (QBO). Before anything else, we'd like to ask if you've already tried disconnecting and reconnecting your bank to the program. If not, you'll want to undo all the bank transactions you've added to your account to avoid having duplicate transactions when disconnecting and reconnecting the bank to your QBO company.
Once you're through with getting rid of those transactions added into your account, you can proceed to disconnect the bank account. These are the steps:
Feel free to check this page for more information: Disconnect accounts connected to online banking in QuickBooks Online.
Once done, reconnect the correct bank account to your company. If the issue persists, we recommend contacting our Customer Care Team so they can check your account in a secure environment and conduct further investigation to determine the root cause of the problem. You can refer to this article for further guidelines: Contact Payroll Support.
In addition, here are some articles to help you manage bank transactions and reconcile an account inside the program:
@kwevans, please let us know how it goes. You can visit the Community space anytime, and we'll get back to you as soon as possible. Take care, and have a nice day!
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