QB online has our money withheld for 6 months. All was cleared. We cant ge them to transfer the funds!!! Everyday they say they will but no transfer. Who do we go to?

It is not the kind of impression we want you to feel, @lfranky.

Please know that we'll send a complaint to the Payments Team, and someone may reach out to you if they have any questions.

Let me know if you have other questions by dropping a comment below. I'm always here to help.
 

Another day gone a no solution, and no communucation.

I called again and wait for hours - at the end - "WE will escalate to the Risk" department".

Once again no solution and the support team has NO CLUE - and they dont let me talk to soeone who does. 

There is not even a queue to wait in - nothing - just hope that someone one days feels like sending us our money. Very dissapointed. There must be someone, sowewhere in QB that can tackle a customer complaint and find an answer for it.

TERIBLE EXPERIENCE.

It is clearly the business who does not care about the problems of the clients.

Withholding our funds is something that should be taken very seriously.

But none of the support options seems to care - and worst, they have no clue of why this is happening.

Supposedly the need to "escalate" which they have done every day twice for the last week - and at the end - I am supposed to wait for their response.... and I never get it. The fact is the problem continues and I feel I have no wehre to go - that is why I am venting here - which probaby is a useless as all the other options.

Going back and forth is never easy, @lfranky. 

For further information on the withheld deposit, it would be preferable to contact our Payments Support team. They're able to investigate it further and provide you with the best solution for your concern.

I also advise you to let us know as soon as you get a response from our support. This way, we'll know the best or necessary options for you.

Once everything is in order, feel free to read these guides for more information about handling payments in QuickBooks:

• Connect your QuickBooks Payments account to QuickBooks Online
• Take and process payments in QuickBooks Online with QuickBooks Payments

You can always comment back below if you have other concerns with this matter or QuickBooks. I'm always willing to assist. Take care!

This not about guidelines, or procedures or ignorance of how it works.

We know how to do it and where to go - We have done it for many years.

This is about terrible Customer Service and no one asuming responsibility for it.

I don't see this going anywhere ither so I am out.

Best.

Hi @lfranky the same thing is happening to me. Did you get it resolved? I don’t know who to call to get help. Thank you. 

Hello there, @Adia_rene_Art.

I'm sorry to hear that you're having trouble transferring funds and that they're being held for an extended period. Please don't hesitate to contact our Support Team for assistance. I'll guide you through the necessary steps to resolve this issue.

To ensure the confidentiality of your payment information, it's best to contact our Payments Support Team via your QuickBooks Online account. They can explain why the deposit is on hold while accessing your account securely. To proceed, follow the steps below:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

See this article for other ways of connecting to us: Contact Payments. It includes the contact number you can use to call us directly. Please also note our operating hours so we can address this concern on time.

Read through these references to learn how to accept electronic customer payments 

• Take and process payments in QuickBooks Online with QuickBooks Payments
• Find out when QuickBooks Payments deposits customer payments

The Support Team will help you figure out the reason behind being unable to transfer funds. I'm just around the corner to help you again if you need anything else with QuickBooks. Just reply below. I'll be glad to answer them for you.