qbo file not importing

Utilize the trial version of this importer tool to isolate the issue.

https://www.moneythumb.com/?ref=110

This is not the experience that we want you to have with our support, @Nanafruby. I’m going to make sure that we get this taken care of today.

Are you getting some sort of error message when trying to import the .qbo file? We can perform some troubleshooting to isolate the issue. Beforehand, make sure to:

1. Create a backup of your company file
2. You're using a supported version of QuickBooks Desktop
3. Update Internet Explorer to the latest version

Then, let's review notifications from your bank. Changes on your bank's end can also create issues

1. Sign in to your bank's website.
2. Check your notifications or messages.
3. If you see any messages about changes, follow the instructions. Additionally, some banks ask you to confirm your identity before they can access your QuickBooks data. Look for any access requests and follow their instructions to approve them.

If you don't see a message, move on to Step 4 in this article: Fix Web Connect import errors.

I'd also suggest following the troubleshooting steps on how to fix errors when you use bank feeds: Fix OL and OLSU Bank Feeds errors.

Visit us again and post about your results in getting that .qbo file downloaded. It's my priority that you find the success you need.

Hi @Nanafruby ,

Hope you’re doing great. I wanted to see how everything is going about importing .qbo file. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!