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Rayo
Level 1

QuickBooks Bill Pay

Hi, i am trying to evaluate as to how Quickbooks Bill Pay for Desktop version functions. https://quickbooks.intuit.com/bill-pay/.  The helpline is of service provider Fiserv.com with whom Quickbooks have partnered and they are not able to provide demo. Quickbooks own helpline doesnt even know of the service (They confuse it with Payments / Receivable). Has anyone has experience using this feature for payment? 

Thanks

Rayomand 

Solved
Best answer April 06, 2018

Best Answers
SophiaAnnL
Moderator

QuickBooks Bill Pay

Hello, Rayo.

 

I can definitely share with you the information I've gathered about QuickBooks Bill Pay.

 

The QuickBooks Bill Pay feature uses the Automated Clearing House (ACH) to electronically transfer the payments from your bank to your payee. In case your payee is not set to receive electronic payments, QuickBooks Bill Pay will automatically create and send a check through the US Mail.

 

To know more about the benefits and how this feature works, please check out this article: Set up and use online bill payment service.

 

I'm always around if you have any additional questions about this service. Thanks for dropping by and have a good day.

View solution in original post

MichelleT
Moderator

QuickBooks Bill Pay

Hi there, @Rayo,


I’m here to help ensure you’re able to get all the information you need prior to enrolling for QuickBooks Bill Pay.


I’d love to answer all your questions. However, we have a dedicated team that can supply you with the information you need about the service.


They’ll be able to confirm if you can do the following:


•    Set approval controls when processing and sending payments to vendors.
•    Manage users who can access the bill pay account.
•    Setting payment methods for recipients.


I recommend getting in contact with our QuickBooks Bill Pay the Sales Department at (877) 683-3280 or the Customer Service Team at:

 

Direct Phone Number: (888) 243-2509

Hours of Operation: Monday - Sunday, 7:00 AM - 1:00 AM ET

 

The contact information is also listed in the Set up and use online bill payment service article including the Technical Support (Who do I contact for support?).


You can also sign up for the trial account as advised by Fiserve. It will help you learn more about how the product works and how to maximize it to full functionality.


As for the links in the article that are not working, I’ve already sent feedback to update them.


Stay in touch with me if I can be of assistance.

 

View solution in original post

12 Comments
SophiaAnnL
Moderator

QuickBooks Bill Pay

Hello, Rayo.

 

I can definitely share with you the information I've gathered about QuickBooks Bill Pay.

 

The QuickBooks Bill Pay feature uses the Automated Clearing House (ACH) to electronically transfer the payments from your bank to your payee. In case your payee is not set to receive electronic payments, QuickBooks Bill Pay will automatically create and send a check through the US Mail.

 

To know more about the benefits and how this feature works, please check out this article: Set up and use online bill payment service.

 

I'm always around if you have any additional questions about this service. Thanks for dropping by and have a good day.

View solution in original post

Rayo
Level 1

QuickBooks Bill Pay

Hi Sophia

Thanks for reply & information. Would you be able to advice as to undermentioned features as advertised on https://quickbooks.intuit.com/bill-pay/ (under 'Additional Quickbooks Billpay Feature' tab)

 

- Establish internal business controls for creating, reviewing and sending payments:

Are there multi level approvals / dual approvals prior to payment release? In scenario of accouting services including payment processing outsourced (Accoutant Version used) how would Internal Approvals function?

 

- Authorization levels dictate who has access to your accounts: 

Is this additonal to what available in Quickbooks?

 

Payment Instrument: ACH or Checks - Fiserv helpdesk mentioend majority of payments will be via Checks which is acceptable. Is there a manner in which we can choose btw the two modes if ACH is available for the receipient? (if 95% of payments are via Checks - due to Fiserv - we would have 100% on Checks and know / be in control over the manner. 

 

Addiontional Information links on Bills Pay page and in the article you shared are not functional : 

- QB Bills Pay Page: You will also find free online Help, and well as answers to many Frequently Asked Questions, on our service provider's Web site at www.checkfreecorp.fiserv.com 

-Article (at end) For more information and answers to frequently asked questions, please visit the QuickBooks Bill Pay Service site. You'll also find free online help on the CheckFree web site.  

 

My challenge is not having complete literature on products before signing up especially when finanical transactions are concerned; Fiserve helpdesk advices to enroll into the service (free for one month) and try out. For an individual that could be a doable approach but for Organizaiton its a hard sell to get approval without fully knowing on how will the system function. Would there be organizations that we can touch base with who are already using this product?

 

Appreciate your input and assistance.

Kind regards

Rayomand

MichelleT
Moderator

QuickBooks Bill Pay

Hi there, @Rayo,


I’m here to help ensure you’re able to get all the information you need prior to enrolling for QuickBooks Bill Pay.


I’d love to answer all your questions. However, we have a dedicated team that can supply you with the information you need about the service.


They’ll be able to confirm if you can do the following:


•    Set approval controls when processing and sending payments to vendors.
•    Manage users who can access the bill pay account.
•    Setting payment methods for recipients.


I recommend getting in contact with our QuickBooks Bill Pay the Sales Department at (877) 683-3280 or the Customer Service Team at:

 

Direct Phone Number: (888) 243-2509

Hours of Operation: Monday - Sunday, 7:00 AM - 1:00 AM ET

 

The contact information is also listed in the Set up and use online bill payment service article including the Technical Support (Who do I contact for support?).


You can also sign up for the trial account as advised by Fiserve. It will help you learn more about how the product works and how to maximize it to full functionality.


As for the links in the article that are not working, I’ve already sent feedback to update them.


Stay in touch with me if I can be of assistance.

 

View solution in original post

Rayo
Level 1

QuickBooks Bill Pay

HI Michelle

Thanks! I did connect with tech support. Narrating what i am communicated 

 

- There can be only one approval level in the organization and not multiple or tier levels. 

- Payment is mostly via checks ; ACH only for large vendors like Banks etc with whom or are registered with Fiserv. 

 

Would the above in line with your understanding?

thanks 

Rayomand

 

Rayo
Level 1

QuickBooks Bill Pay

HI Michelle 

Would to happen to have feedback as to my questions ? The other alternative would be to test it out and find out whats available. 

thanks 

Rayomand

MichelleT
Moderator

QuickBooks Bill Pay

Hi there, @Rayo,


I’m glad our QuickBooks Bill Pay Technical Support Team was able to answer your questions.


I suggest trying out the trial service to learn more about the product. You'll get to discover the available features and try them out.


Please click Enroll now below Free for the first month. Here’s the link: https://quickbooks.intuit.com/bill-pay/


You can also place the order for free by calling the Sales Department. Simply click the phone icon on the right side of the web page.


Thanks for giving me the opportunity to help. Let me know if there’s anything else you need.

 

 

kpthompson
Level 1

QuickBooks Bill Pay

I'm curious if credit card would be a method of payment through BillPay.  The information I've read isn't clear.

 

Any insight is appreciated.

 

Kim

ClayJ
QuickBooks Team

QuickBooks Bill Pay

Hello, @kpthompson.

 

Thanks for taking the time to stop by the Community. Allow me to share some insight on QuickBooks Bill Pay. Through this feature, ACH is the method of payment. Most transactions happen the next business day, but it is advised to allow for 4 business days for the payment to fully process.

 

Other bill pay solutions may offer additional payment methods. You can search for other providers in the Intuit App Center. I've included a link for that site here. Should you need it, I'm also including an FAQ link for QuickBooks Bill Pay here. If you have any additional questions, feel free to leave me a comment down below. 

PNGS
Level 1

QuickBooks Bill Pay

I read this thread about bill pay for Quickbooks Desktop and was excited until I found out that it was outdated. Why, Why Why hasn't Quickbooks replaced BillPay with another service?? I know bill pay is available with the online version but I want to use my Quickbooks PRO for desktop . It is such an important feature to be able to combine entering and paying a bill in one step. I use Quicken for personal finances and they just switched to Bill manager which took some getting used to, but works well. Why wouldn't Quickbooks have that same feature?

Angelyn_T
QuickBooks Team

QuickBooks Bill Pay

Hello there, @PNGS.

 

I can see how seamless it would be to have the Bill Pay feature when processing bills and payments in QuickBooks Desktop. Though the service had ended last December 2, 2019, you can find alternative solutions/options by contacting your bank.

 

I as well understand the importance of this feature for you and to other business users. Rest assured our engineers never stop to develop QuickBooks to deliver the best experiences for all of the QuickBooks users. Hopefully, there will be the same feature available in the future.

 

At this time, you can visit our blog to stay current with the latest QuickBooks news and product updates.

 

In case you need related resources while working with QuickBooks in the future, feel free to read the topics from our help articles.

 

Please post again in the Community if you have additional concerns. I'm here to keep helping. Take care!

15142
Level 1

QuickBooks Bill Pay

 
 
 
 
AlcaeusF
Moderator

QuickBooks Bill Pay

Hello @15142,

 

I appreciate you for reaching out to us here in the Community. Allow me to provide clarification about paying bills in QuickBooks Desktop.

 

The ability to directly pay your vendor bills within the QuickBooks (QB) system is usually called Online Bill Pay. There's no specific name assigned to the functionality regarding sending payment instructions from QB to your bank.

 

Right now, a specific list of banks you can use to pay vendor bills is unavailable. If a bank supports online payment services, you can connect the account and use the feature.

 

I've also attached an article you can use for more information about paying bills using QuickBooks: Use Online Bill Pay in QuickBooks Desktop.

 

Please know that I'm just a post away if you have any other questions. Take care.

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