Quickbooks can’t access Lowe’s Commercial account banking feed @ onlinecreditcenter6.com, this is an outdated address. Correct address: https://lowes.syf.com/commercial/

Hi, ALARA1.

Let's run some troubleshooting steps to isolate the issue so you can get back on connecting your Lowe's Commercial bank account.

When a user encounters unexpected behavior, such as runtime problems, we can typically fix the issue by doing basic browser troubleshooting. To start with, log into your QuickBooks Online account in a private/incognito browser. Here are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

Once you're in, link the Lowes Commercial account. If it's successful, return to your regular browser and clear the cache to eliminate the junk files. 

We can utilize other supported browsers if the same issue occurs. The one you're using now may have a temporary problem with QuickBooks Online.

Once connected, feel free to browse these references in managing your downloaded bank transactions:

• Categorize and match online bank transactions in QuickBooks Online
•  Reconcile an account in QuickBooks Online

You can always post if you have concerns with the categorization and reconciliation process.

@ALARA1 

Use MT Online or one of the converter tools (e.g csv2qbo) as a workaround for the time being.

https://www.moneythumb.com/?ref=110

This does not work. Still cannot connect after following the above steps.

If QB knows they have changed the address, why don't they change it in the link so we don't have this issue?

Precisely! My post was intended to make QB aware that their app points an to expired/outdated link. Should be easy enough to fix, right? 

Thank you for getting back on the thread and for reiterating your feedback, ALARA.

I understand that having the correct link makes sure that you're able to use the online banking service for your financial intuition. I'd like to add some points.

While posting feedback here makes the readers aware of the issue, there's a different channel for feedback that you can use moving forward. You can also send one for this issue using the steps below.

1. Click on the Gear icon.
2. Choose Feedback.
3. Enter a sentence or two to describe the issue and click Next.

Another option is to request for the new link to be included in the list of financial intuitions in QuickBooks.

1. Go to Banking.
2. Select Link account.
3. In the search box, paste the link you mentioned.
4. Click Still can't find your bank?.
5. Enter the bank's name and paste the URL in the required fields.
6. Select Request.
   
   

In the meantime, you can upload your transactions so you can continue working on them. Then, you can refer to the articles that Adrian shared above about categorizing your transactions and reconciling them.

Let me know if you have other questions about online banking. I'm just right here to help.

we don't want to a work around that has us manually downloading and uploading invoices. Just apologize, fix the problems now and come back and let us know its working. 

This link was working fine, but has been broken now for a couple months. I appreciate knowing that it's happening to others as well, and that it wasn't just user error. I've submitted the URL for this bank following the instructions below and hope that Quickbooks will take action quickly. This has been a disruption for sure.

I've submitted feedback to QB. I also called QB and they said an update is going out on 5/5/23 to try and resolve this error. 

if it happens that would help speed up my bookkeepers time closing the monthly books. Crazy it take months for a link fix.

This has been an issue for FAR too long for a Quickbooks representative to have this type of response. It needs to be fixed. The money we spend to have a Quickbooks Online subscription is for features and integrations like this.

Has anyone had any luck getting this to work?

Have you had any luck with this?  I'm still struggling with it. 

Honestly - it is totally ridiculous that his hasn't been fixed yet. 

I suggest QBO / Intuit realize they have a partnership with all the banks their QBO customer use.  As a service provider and not a Software provider, QBO should recognize that the banks' feeds are part of their service.  Its not just MY bank.  QBO maintain connections with synchrony and should have ongoing dialogue when their partners change technology or policy.  As a SERVICE provider, QBO should find out why the feed no longer works and INFORM their clients using it.  But QBO usually puts all the responsibility on the end QBO user.  

We don't create the APIs and security standards for banks to connect, nor do we know when a bank chooses to no longer provide data feeds to QBO for whatever reason.  If QBO wanted to be a real service provider and not just a software provider, they would act accordingly- either drive the partner to fix the issues or info QBO users of the banks change.  Also, their client satisfaction rating might not be so abysmal.   

Not sure the management team at QBO understands their true value to their users.  Its about providing service, not double-entry accounting software, that is very 1980s thinking.  Every day I consider if I should go through the hassle of migrating off QBO; unfortunately, I am trying to run a business.  I need service providers who can provide real service and value by helping automate my bookkeeping for example.

Lastly, QBO support should stop be so condescending to the clients who ultimately pay their salaries. I suspect the metrics in which they operate is only are open and closed cases, and length of resolving cases.  I would be surprised if it is based on satisfaction ratings.

QB now told me there will be not update until JUNE 30!  I have been on the phone for 4 hours this week alone trying to figure out a work around however the people on the help line are unable to figure out a solution. 

QB just reported to me that the situation will not have any update until June 30!!  How are we supposed to hold on that long?  What about a work around, has anyone had success with figuring that out? The help line has not been helpful with a solution. How can we talk to a management about this and get a real answer?

I have been having this same issue and get NO WHERE with the customer support - they give me things to try but they are all things that have been tried in the past and know they don't work.  Even after I explain to them that I have TRIED THEM ALL!  

Can someone please get this fixed!  What is taking so long??  So very frustrating!

After months, I'm at least now getting this message. Of course, when I go to the Lowe's bank site, there is nothing to do or any notification of any kind. If I try to continue, it just asks me to log in again and the cycle continues...

I understand banking errors can be a hindrance, @mja1797. Let me chime in and explain why you're encountering this issue in QuickBooks Online (QBO).

It appears from your screenshot that you're receiving a bank error 108. As per checking, our engineers are conducting an investigation into this matter when syncing Lowe's Commercial Card in QBO. Rest assured that our team is diligently working to provide a fix for you to get back to business seamlessly.

In light of this, I advise getting in touch with our customer service to include you in the list of impacted users. By doing so, you'll be notified by email when new information regarding the investigation is made available. 

In the meantime, I suggest manually uploading bank transactions into QBO as a workaround. I'm going to show you how.

First, pick a start date. You need to identify the date of the oldest existing transaction currently in the account to avoid entering duplicates. Here's how:

1. Go to the Gear icon and select Chart of accounts.
2. Click the Lowe's Commercial Card account and hit View register.
3. Find and note the date of the oldest transaction. Usually, it's the opening balance.

Next, download the transactions from your bank before entering them into QBO. To do that:

1. Sign in to your bank's website. 
2. Follow your bank's instructions for downloading CSV files of your transactions to your computer.
3. Review the date range for the download. It should be at least a day before your oldest transaction.
4. Once done, download them and save the file on your computer.

For the continuation of the steps, please see this article: Manually upload transactions into QuickBooks Online.

Additionally, it's a good idea to reconcile your accounts once a month to ensure that your bank statement and QBO entries correspond with each other. Doing so guarantees that your books are accurate and balanced.

Stay in touch if you have any clarifications about online banking. I'm here to take care of your concerns. Stay safe!

I have contacted support to be added to this "list". It's been weeks. I called again Friday and was basically told I need to upgrade my subscription in order to received advance support for this issue. Customer support like that will cause me to change systems frankly. I should not have to pay more money to fix an issue you are having in a program I already pay for. 

Lowes has stated the link could be the issue and I see you still are not using the right like. SO WHY NOT CHANGE IT ALREADY. This issue should not be that complex that it's taking you this long to fix and from simply research online this is a common issue QB has with Lowes. 

This is BS when we have been told that QBO needs to update the website to lowes.syf.com/commercial/ and they have not yet to do that change

why is qbo not listening to everyone about updating the website to lowes.syf.com/commercial/

https://lowes.syf.com/commercial/

I have requested numerous times