QuickBooks checking account.

We want to ensure we're able to assist you with your banking concerns, @Jdcarr.

Having said that, kindly provide us with more details regarding the issues that you experience with your QuickBooks Checking account. This enables us to investigate it further and advise you on the best course of action.

Additionally, I recommend browsing through Greendot's webpage to review their contact information and get in touch with them directly.

For future reference, feel free to log on to the QuickBooks Help page. This contains helpful steps and video tutorials about banking.

You're always welcome to post back in case you need extra guidance about banking or QuickBooks. We'll make sure to respond as soon as we can. Keep safe!

Pending transactions for over 5 days

I know the importance of getting all your pending transactions, Jdcarr.

Currently, we have an ongoing investigation about Green Dot Bank bank feed not bringing in bank transactions. I recommend contacting our QuickBooks Support Team to ensure you'll be added as one of the affected users. Rest assured that you'll be notified once this is resolved.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. Choose Chat with us or Have us call you.

To ensure that you'll be assisted on time, please see our support hours.

Additionally, I've added these articles that'll help you learn more about managing and utilizing the QuickBooks Checking feature:

• Learn More About QuickBooks Checking
• Use the QuickBooks Debit Card to Get your Cash

Please know that we're doing our best to resolve this issue to ensure you can categorize your QuickBooks Checking transactions. We're always here to help you out. Keep safe always!

How long do pending transactions take to fall off a QuickBooks checking account?

I have pending transactions that have been  pending since 6/16

Hello there, @Jdcarr. Let me chime in this thread and provide you with information about your situation.

Currently, there's an ongoing investigation into this matter, and our engineers are in constant communication with Green Dot Bank. For the time being, we can't give a specific time frame for when this gets sorted out.

I recommend contacting our QuickBooks Online Support Experts to make sure that you'll be added to the list of affected users and get notified via email once it gets fixed.

I'm looking forward to having this sorted out. Feel free to leave a reply if you require further assistance. The Community team always has your back. Have a good one.

Actually. I have had pending transactions for 13 days and once they finalize they still stay pending and continue to “hold” the funds.   My books are off by over $15k now waiting for the pending holds to release even tho the transaction has also completed and funds have been deducted it still does not release the funds it originally held as an authorization….  
This is frustrating.   
On top of my card not working for online transactions!    What is going on?   I have never had issues with them in almost a year and now it’s a disaster!  

6/13 here.   To the tune of over $15k.  And also the transactions have completed and posted and were debited.   The authorizations are still holding money as well.  My accounting team has needed to double fund this account because of this.   It needs to be corrected 

This is not the type of experience we want you to have, @RXConsultant.

To check the status of your transaction and look into why it hasn't yet been placed into your account, I'd recommend contacting our Merchants Services Support Team. They have the tools to further check your account using your tools and look into why it hasn't yet been placed into your account.

To learn more about this process, check out this article: Find Out When QuickBooks Payments Deposits Your Money.

I'm also adding this resource to know more about recording invoice payments: Record invoice payments in QuickBooks Online.

Please let me know if you require any extra support in handling your transactions. I'll be there to help in any way I can. Have a wonderful day.

Not what I am talking about.  

I am talking about every authorization when I use my QB Checking Debit card not swiped for the last 2 weeks not only holds the authorization amount from my checking account but when the transaction is finalized and “debited” the authorization does not release.  My account shows almost $15k pending transactions which is holding $15k of my funds.   However the transactions have already posted and debited $15k. So my balance is down almost $30k when it should only be $15k.    Basically the authorizations that are stuck pending even though they have actually posted is still “holding” that amount against my availability in my account.   
I need the authorizations released so I am not free floating $15k at the end of the month. 

Thanks for clarifying your concern, RXConsultant. I'm here to ensure you get pointed in the right direction for support regarding your QuickBooks debit card concern.

Since you mentioned that you're having an issue with swiping the debit card and doesn't release the authorization, I recommend reaching out to the GreenDot support team. This way, they can provide you with the exact details you need to proceed with temporarily blocking your card.

Feel free to visit this resource to view their contact information: Contact Us.

Additionally, you can read through this article to learn details about QuickBooks Checking and envelopes: Learn more about QuickBooks Checking.

You can reply to this post if you have other concerns or follow-up questions about QuickBooks Checking. We're always here to lend a helping hand.

Once again.   

the issue is with the PENDING AUTHORIZATION.   When the transaction completes and is debited from the account… the authorization is still there and still holding money.  

balance $5000.25

example.   $2500 purchase is a $2500 authorization. 
when it completes my balance should be $2500.25

its not.  
when it completes my balance is .25 because that original Authorization Hold is NOT Released when the transaction posts. 

Has this been resolved? I have the same issue and getting the error message in the app saying they're experiencing difficulties. It has showed this for 5 days now and my money is basically frozen. 

Hello there, @kendall1542.

I want to make sure this issue gets checked so you can get back to working order. I'd like to redirect you to the best support group available to get this addressed right away.

Before we start, may I know what you're trying to perform when getting an error message? Any additional information would be greatly appreciated.

In the meantime, I suggest contacting our QuickBooks Payments Team. This way, they can check your account in a secure environment and verify why your money is being frozen.

You can also check out these articles to learn more about QuickBooks Checking: 

• Learn more about QuickBooks Checking
• Use your QuickBooks Checking account

Come back to this post if you have other concerns or follow-up questions about this. I'll be around to provide further assistance.

This investigation needs to be expedited. I have money that is frozen. Quickbooks is going to be losing A LOT of customers for this debacle. Quickbooks should have partnered with a bank that has more credibility and integrity that Green Dot. This is unacceptable!

I'm here to help answer your questions or provide information to the best of my ability, @SHGestimate. Financial topics are indeed crucial as they can significantly impact individuals and societies. Whether it's personal finance, investing, economics, or other money-related, I'll guide you through how you can call our support.

For the time being, I advise contacting our phone assistant to look into the issue further and trace its status as of the moment. Please ask our QuickBooks Online support team if you have any specific questions or areas you'd like to know more about.

Please check our support hours so you may reach out to us at a time that works for you.

Follow this guide:

1. Log in to your QuickBooks Online account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us: Get a callback.

Once this error alignment works fine, you can refer to this deposit printing setup in QuickBooks Online.

Plus, this article will walk you through the process of transaction navigation. See the detailed steps: How to search for transactions in QuickBooks Online.

Please know that we are here to uphold your expanding industry. Keep me notified via your email, @SHGestimate. May you have a fabulous day.

I have already spoken with multiple reps at Quickbooks regarding the issues with checking. Quickbooks doesn't have the ability to solve the issues that Quickbook's partner, Green Dot Bank, cannot solve. Green Bank routinely says they are working on a "solution" or their "engineers" are working on solving the problem. 

The fact of the matter is, Green Dot Bank, as a chosen partner of Quickbooks has failed in their fiduciary duties to Quickbooks' clients. And resoudningly their own clients. Which were "referred" to by Quickbooks by involuatary force in order to facilitate payment processing. To what end that Quickbooks gains from this partnership, I do not understand or know. I have gone through many reviews from multiple websites going back years that demonstrates that Green Dot Bank has had ongoing issues. AND Quickbooks has been in the middle of these issues as well. Not solely Green Dot Bank. 

So that begs the question....Why would Quickbooks continue this partnership Green Dot Bank that provides such below average customer service to their customers over these several years? I can only assume it has to do with money. 

I have spoken with both Quickbooks and Green Dot Bank on several occasions has yielded ZERO answers as to why MY money is STILL "pending" transfer for 17 calendar days. These Guides on how to resolve these issue in this post have yielded no positive results. I've tried. 

I guess the last resort is to reach out to someone that actually has some authority...Quickbooks CEO and Green Dot Bank CEO. Twitter...here I come....

I lost access to my green dot account on the 22nd of June. Green Dot confirmed my funds and account are still there but QBs can't find it or connect it. They have been transferring me back and forth for days

I'm just as upset about this as you are and it amazes me that there isn't any official and professional statement from intuit regarding this. How the hell can this still be an issue for this long? I am getting ready to begin searching for a Way to take action against them. This is costing me money and I am unable to pay bills. My clients cannot pay me etc........... it is OUR money they are holding, and it clearly isn't a priority to them so in my eyes it feels almost like theft. Zero excuse that weeks later this should be an issue. I was ok for a day or 2. Not this long. I read on another thread where someone was contacting the attorney General in their state (or already had). Not certain which route I am taking but I think we should all ban together and stop letting the moderators on here give us generic responses about reading some stupid "how to" page about a d*mn checking account. It's a checking account..... I don't need a "help" article about how to use it..... its insulting to see so many responses like that. I don't need your FAQ page i need my money and so do the other business owners on here. My message may be unprofessional but I am irate that I have paid these people large percentages of my revenue just for them to put me in a position where I can't pay a bill. Ridiculous!!!!!! If you're a QB representative looking to respond and help, then save your fingers from hitting copy/paste, and instead lookup my account and have someone call me. I know that won't happen, but the burden should NOT be on us, the customer, to reach out and remind you that your system is broken, and that we need our money! 

I copied this from another post I made. And of course........ no one called

Don't let up on them. This is insane for an issue like this to continue for WEEKS. How does a bank and an ACCOUNTING software company (possibly the largest in the world) not have the capability to fix an issue like this in less than 48-72 hours.....and that's a stretch. And even worse QB is pushing to be an online service. What a joke if they can't keep a basic account balance accurate. It's unbelievably embarrassing to say to my clients that their accountants accounting software is preventing them from being able to pay me via the system I have invoices them through. I'll just end by saying that I also can't believe there hasn't been one single article, headline, statement, or email specifying or updating us on this issue. I really wish someone would bring media attention to the fact that a bank and an enormous company such as intuit has tens of thousands of dollars, if not hundreds of thousands, of its customers money locked up since AT LEAST June 13th................... we are letting them off easy

Still waiting here.    I can access the money that’s in the QB checking account … I can deposit and use ATM and my ACH debits still come out and go in just fine… (for now). But that’s not my issue nor has it been.  My problem is All transactions on my debit card create an authorization… “hold the funds until the transaction completes”. However when the transaction completes it does not release the hold it just finalizes the transaction and debits that amount.   I have found a work around for now and that is DO NOT keep enough money in the account to let the Authorization “double dip”. It will post and finalize and the authorization will still show but it will not deduct more out of your balance.   Learned this the hard way as to the tune of free floating almost $20k for these fools.   Someone told me that authorizations just fall off between 7-30 days.  Well I’m well past 7 and creeping up on 20 so we shall see if my balance increases $20k.   I am slowly moving everything away from this account which is sad because the QB checking account was really good with a debit card that allowed $10k a day in purchases.  But.  Oh well.  It’s not worth this headache.   It is just hard sorting out all the ACH and Auto Pays that are linked because I have used this account for over a year processing $50k plus a month through it.    I have FOUND a better alternative for the same business checking and payment/ invoice platform. Can’t say what it is on here because the review will not be posted.  But BOLD letters tell all… . Good Luck everyone.   And we should all get together to force a solution here.  I’m loosing thousands a day with this mess.  Let alone my accountant hourly pay and my time as the president having to navigate this mess.  

I was on hold for over an hour only to be transferred to Green Dot for another hour before I finally hung up. I have the same issues. Needless to say, I’ll be closing this account first thing next week. 

RXConsultant what is the name of the business you found - so curious - I need an alternative ASAP!

Does anyone have an update on this issue? I want my money quickbooks. Anyone know anything about FDIC or another agency we can contact to report this? At bare minimum I want to see media attention brought to the issue. It's been a month and they haven't fixed it and continue giving us the run around. Any help from the community is appreciated. I'm not simply ranting, I want to take action and any help is appreciated, if anyone would like to join me or help we can exchange contact information. This is concerning for them to not even address the issue out in the open, and the amount of time that has elapsed is almost unbelievable. I've saw where some of you have tens of thousands tied up. Let's get some answers, I will help in anyway I can.  

Any update? Also see my post at the bottom of the page.