Thanks for reaching out to the Community forum, mwilliams1. I'm here to lend a hand.
I have checked our records and haven't seen any the same reports coming from other users.
If those transactions downloaded on the Banking page, once it's added on the register, this will show in the Categorized tab. To remove duplicates, you can undo the transactions.
Once done, the transaction will go back to the For review tab. And to avoid confusions when reviewing your data in the future, you can exclude what we have undone.
To avoid duplicates in the future, I recommend double-checking the transactions first before adding it to your register. You can take a look at this article for a guide when categorizing bank transactions: Categorize and match online bank transactions in QuickBooks Online.
Please let me know if you have any other issues or concerns by leaving a comment in this thread. I'm more than willing to assist. Have a great rest of the day!
Thank you for your help and suggestions, MirriamM.
We don't download our banking transactions to QuickBooks, so that isn't causing the issue.
When I enter new deposits, I check the register to ensure I'm not entering anything twice. And yet, several times I've found duplicate deposit entries in QuickBooks, usually while reconciling the previous month's bank statement. It's only a few duplicate items, and I haven't found anything consistent about the duplications.
Yes, it could be human data entry error, but I was wondering if anyone else has reported similar issues and might be able to provide suggestions for preventing this (aside from downloading our transactions directly from the bank, which I'm certainly considering).
Thanks for getting back here, @mwilliams1.
May I know if you're using Merchant Services? Sometimes downloading entries from QuickBooks Merchant Service Deposits causes duplicates, below are the following causes:
Using both systems can result in duplicates (QuickBooks Online Banking and Merchant Service). To prevent it, you have to choose which one to use in reconciling bank deposits. For more details, please see this link: Resolve duplicate merchant service deposits.
If you're having connectivity issues, the following are the reasons:
However, if you're not using Merchant Services and not manually importing transactions to QBO, I recommend contacting our technical support team. This way, they can further investigate what causes the odd behavior of the software and generate steps to fix it for you.
Let me walk you through the process:
Also, you can run the Deposit Detail report to have a list of all the deposit transaction in a specific period. To do so, click the Reports menu and search for the Deposit Detail report. To filter specific details, you may select the Customize button when the report is opened.
You can always get back here if you have other concerns or questions about managing deposits in QBO. I'll be here to help you. Stay safe.
I am using QB desktop and I do not download anything. Yesterday I started to get duplicates of checks I wrote. I have used QB for over twenty years. There is definitely a malfunction with the software.
Hi there, @PMF.
I'm here to lend a helping hand so you can get rid of the duplicate entries of your checks in QuickBooks Desktop.
Let's perform some troubleshooting steps to isolate this duplicate check behavior since you're not downloading any bank entries.
To begin with, make sure that your QuickBooks is updated to the latest release. This process keeps your software up-to-date, so you always have the latest features and fixes.
You can also check out this link for more tips about updating the program: Update QuickBooks Desktop to the latest release.
If duplicate checks are still showing up, let's verify and rebuild your company file. This can help fix data-related issues.
To do that:
Once done, proceed with verifying your data:
For complete details about this process, please see this reference: Learn how to fix data damage on your QuickBooks Desktop company file.
Keep me posted on how things turn out or if you have any other questions with QuickBooks. I'd be pleased to assist you further, @PMF.
Welcome to the Community space, Patricia711.
I'll need to gather more information to figure out what's causing the duplicates in QuickBooks Online. When you integrate Jobber with QuickBooks Online, you'll have complete control over which data is synced.
Could you please tell me if your bank or credit card account is linked to your QuickBooks Online account? If so, this could cause duplicate because QuickBooks will automatically download transactions from your bank or credit card account, which you may have then added.
It's also possible that you manually recorded the transaction in QuickBooks; let's look at the Audit log report to see what's causing this duplicate. This is where you can see all account's activities, such as new entries or changes.
If you want to delete transactions in QuickBooks Online, you can also read this article for a complete guide: Void or delete transactions in QuickBooks Online.
I'll keep an eye on your response, don't hesitate to add any details below if you need further assistance with the duplicate transactions. I'll be here to help you.