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Level 1

QuickBooks Online appears to be duplicating some of our deposit records, seemingly at random. Anyone else having this issue?

For the past few months, I've found 1-3 deposit entries in our check register that are duplicated. I'm sure I didn't enter these deposits twice. I'd like to know a) why this is happening, and b) how to prevent it. Thanks for any leads.
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Moderator

QuickBooks Online appears to be duplicating some of our deposit records, seemingly at random. Anyone else having this issue?

Thanks for reaching out to the Community forum, mwilliams1. I'm here to lend a hand.

 

I have checked our records and haven't seen any the same reports coming from other users.

 

If those transactions downloaded on the Banking page, once it's added on the register, this will show in the Categorized tab. To remove duplicates, you can undo the transactions. 

 

Here's how:

  1. In the left menu, click Transactions or Banking
  2. Go to the Banking page, select the Categorized tab.
  3. Select the checkboxes of the transactions that are showing duplicates.
  4. Hit the Undo button.

Once done, the transaction will go back to the For review tab. And to avoid confusions when reviewing your data in the future, you can exclude what we have undone. 

  1. Select the checkboxes of the duplicate transactions.
  2. Hit Exclude

To avoid duplicates in the future, I recommend double-checking the transactions first before adding it to your register. You can take a look at this article for a guide when categorizing bank transactions: Categorize and match online bank transactions in QuickBooks Online.

 

Please let me know if you have any other issues or concerns by leaving a comment in this thread. I'm more than willing to assist. Have a great rest of the day!

Highlighted
Level 1

QuickBooks Online appears to be duplicating some of our deposit records, seemingly at random. Anyone else having this issue?

Thank you for your help and suggestions, MirriamM.

 

We don't download our banking transactions to QuickBooks, so that isn't causing the issue.

 

When I enter new deposits, I check the register to ensure I'm not entering anything twice. And yet, several times I've found duplicate deposit entries in QuickBooks, usually while reconciling the previous month's bank statement. It's only a few duplicate items, and I haven't found anything consistent about the duplications.

 

Yes, it could be human data entry error, but I was wondering if anyone else has reported similar issues and might be able to provide suggestions for preventing this (aside from downloading our transactions directly from the bank, which I'm certainly considering).

 

Thanks again,

 

Mark

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QuickBooks Team

QuickBooks Online appears to be duplicating some of our deposit records, seemingly at random. Anyone else having this issue?

Thanks for getting back here, @mwilliams1.

 

May I know if you're using Merchant Services? Sometimes downloading entries from QuickBooks Merchant Service Deposits causes duplicates, below are the following causes:

 

  • You're already using QuickBooks Online Banking to reconcile bank deposits.
  • You're experiencing connectivity issues when communicating with our systems.

 

Using both systems can result in duplicates (QuickBooks Online Banking and Merchant Service). To prevent it, you have to choose which one to use in reconciling bank deposits. For more details, please see this link: Resolve duplicate merchant service deposits

 

If you're having connectivity issues, the following are the reasons:

 

  • Are your add-on files corrupted? Possible corrupted QuickBooks add-on files can cause connectivity issues.
  • Is your system improperly configured for Merchant Services. 
  • Bank account information changed during the download time period.

 

However, if you're not using Merchant Services and not manually importing transactions to QBO, I recommend contacting our technical support team. This way, they can further investigate what causes the odd behavior of the software and generate steps to fix it for you. 

 

Let me walk you through the process:

 

  1. Go to the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your concern, and select Let's talk.
  4. Choose Get a callback or Start a chat

 

Also, you can run the Deposit Detail report to have a list of all the deposit transaction in a specific period. To do so, click the Reports menu and search for the Deposit Detail report. To filter specific details, you may select the Customize button when the report is opened. 

 

You can always get back here if you have other concerns or questions about managing deposits in QBO. I'll be here to help you. Stay safe.

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