QuickBooks Online appears to be duplicating some of our deposit records, seemingly at random. Anyone else having this issue?

Thanks for reaching out to the Community forum, mwilliams1. I'm here to lend a hand.

I have checked our records and haven't seen any the same reports coming from other users.

If those transactions downloaded on the Banking page, once it's added on the register, this will show in the Categorized tab. To remove duplicates, you can undo the transactions. 

Here's how:

1. In the left menu, click Transactions or Banking. 
2. Go to the Banking page, select the Categorized tab.
3. Select the checkboxes of the transactions that are showing duplicates.
4. Hit the Undo button.

Once done, the transaction will go back to the For review tab. And to avoid confusions when reviewing your data in the future, you can exclude what we have undone. 

1. Select the checkboxes of the duplicate transactions.
2. Hit Exclude. 

To avoid duplicates in the future, I recommend double-checking the transactions first before adding it to your register. You can take a look at this article for a guide when categorizing bank transactions: Categorize and match online bank transactions in QuickBooks Online.

Please let me know if you have any other issues or concerns by leaving a comment in this thread. I'm more than willing to assist. Have a great rest of the day!

Thank you for your help and suggestions, MirriamM.

We don't download our banking transactions to QuickBooks, so that isn't causing the issue.

When I enter new deposits, I check the register to ensure I'm not entering anything twice. And yet, several times I've found duplicate deposit entries in QuickBooks, usually while reconciling the previous month's bank statement. It's only a few duplicate items, and I haven't found anything consistent about the duplications.

Yes, it could be human data entry error, but I was wondering if anyone else has reported similar issues and might be able to provide suggestions for preventing this (aside from downloading our transactions directly from the bank, which I'm certainly considering).

Thanks again,

Mark

Thanks for getting back here, @mwilliams1.

May I know if you're using Merchant Services? Sometimes downloading entries from QuickBooks Merchant Service Deposits causes duplicates, below are the following causes:

• You're already using QuickBooks Online Banking to reconcile bank deposits.
• You're experiencing connectivity issues when communicating with our systems.

Using both systems can result in duplicates (QuickBooks Online Banking and Merchant Service). To prevent it, you have to choose which one to use in reconciling bank deposits. For more details, please see this link: Resolve duplicate merchant service deposits. 

If you're having connectivity issues, the following are the reasons:

• Are your add-on files corrupted? Possible corrupted QuickBooks add-on files can cause connectivity issues.
• Is your system improperly configured for Merchant Services. 
• Bank account information changed during the download time period.

However, if you're not using Merchant Services and not manually importing transactions to QBO, I recommend contacting our technical support team. This way, they can further investigate what causes the odd behavior of the software and generate steps to fix it for you. 

Let me walk you through the process:

1. Go to the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your concern, and select Let's talk.
4. Choose Get a callback or Start a chat. 

Also, you can run the Deposit Detail report to have a list of all the deposit transaction in a specific period. To do so, click the Reports menu and search for the Deposit Detail report. To filter specific details, you may select the Customize button when the report is opened. 

You can always get back here if you have other concerns or questions about managing deposits in QBO. I'll be here to help you. Stay safe.

I am using QB desktop and I do not download anything.  Yesterday I started to get duplicates of checks I wrote.  I have used QB for over twenty years.  There is definitely a malfunction with the software.

Hi there, @PMF.

I'm here to lend a helping hand so you can get rid of the duplicate entries of your checks in QuickBooks Desktop.

Let's perform some troubleshooting steps to isolate this duplicate check behavior since you're not downloading any bank entries.

To begin with, make sure that your QuickBooks is updated to the latest release. This process keeps your software up-to-date, so you always have the latest features and fixes.

Here's how:

1. Go to the Help menu and select Update QuickBooks Desktop.
2. Go to the Update Now tab. 
3. When the download finishes, restart QuickBooks.
4. When prompted, accept the option to install the new release.

You can also check out this link for more tips about updating the program: Update QuickBooks Desktop to the latest release.

If duplicate checks are still showing up, let's verify and rebuild your company file. This can help fix data-related issues.

To do that:

1. Go to the File menu.
2. Choose Utilities, then select Rebuild Data.
3. Select OK on the QuickBooks Information window.
4. Follow the prompt to save a backup.
5. When you see Rebuild has completed, click OK.

Once done, proceed with verifying your data:

1. Go to the File menu.
2. Choose Utilities, then select Verify Data.
3. If you see QuickBooks detected no problem with your data, click OK. You can continue using the company file.
4. If Verify finds an issue with your data, you’ll be prompted to Rebuild Now or View Errors.
5. Select Close.

For complete details about this process, please see this reference: Learn how to fix data damage on your QuickBooks Desktop company file.

Keep me posted on how things turn out or if you have any other questions with QuickBooks. I'd be pleased to assist you further, @PMF.

We are having this issue.

Remote deposited checks recorded in Jobber then duplicate in QB

What is causing this? We need to manually delete each duplicate.

Welcome to the Community space, Patricia711.

I'll need to gather more information to figure out what's causing the duplicates in QuickBooks Online. When you integrate Jobber with QuickBooks Online, you'll have complete control over which data is synced.

Could you please tell me if your bank or credit card account is linked to your QuickBooks Online account? If so, this could cause duplicate because QuickBooks will automatically download transactions from your bank or credit card account, which you may have then added.

It's also possible that you manually recorded the transaction in QuickBooks; let's look at the Audit log report to see what's causing this duplicate. This is where you can see all account's activities, such as new entries or changes.

Here's how:

1. Click the Gear icon.
2. Select Audit log.
3. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
4. Once done, hit Apply.

If you want to delete transactions in QuickBooks Online, you can also read this article for a complete guide: Void or delete transactions in QuickBooks Online.

I'll keep an eye on your response, don't hesitate to add any details below if you need further assistance with the duplicate transactions. I'll be here to help you.

Any solutions to this problem? It is happening more often now. It is quite embarrassing to send a customer a statement only to realize that QB duplicated their payment. 

Thanks for joining the thread, stevendupuisoil.

I completely understand your sentiments while dealing with duplicate entries from Merchant Services. Let me make it up to you by providing information on why this may happen and suggesting ways to resolve the matter.

There could be several reasons you're experiencing this issue, such as already using QuickBooks Online Banking, connectivity issues while communicating with our systems, or adjusted bank account or transaction in QuickBooks.

You could be experiencing connectivity issues caused by possible corrupted files, damaged data files, improperly configured Merchant Services, or edited bank account information. To prevent duplicate entries, I recommend choosing between Bank Feeds or Merchant Service Deposits based on what suits your business best.

Tailored steps can be found in the articles below to resolve duplicate entries, depending on the specific cause of your duplicates.

• Duplicate entries when downloading merchant service deposits into QuickBooks
• Resolve duplicate merchant service deposits

If the issue persists after following the resources above, I suggest contacting our Merchant Services support team. They can thoroughly review your account in a secure environment and investigate the root cause of the issue. They'll also give real-time assistance so you can get back to your business promptly. 

For future reference, here's an article to help you ensure that your accounts in QuickBooks match your real-life ones: Learn the reconcile workflow in QuickBooks.

You can always get back here if you have other concerns or questions about managing duplicates in QBO. I'll be here to help you. Stay safe.

I am having the same issue and want this corrected, not a quick “workaround.” Who, at QBO can assist? The help desk is useless. I do not have the time to sit on the phone with them anymore. 

My QBO has duplicated several entries since I purchased it three months ago. I will not reach out to the support desk as they have wasted my time and are incompetent. I do not want a “workaround,” but an actual solution. Who can repair this glitch in the software I am paying for. It has already cost me and my time is valuable.

Hello there, JerryH2.

I want to ensure you get the help you need. 

Could you please provide us with more specific information about the several duplicate entries? Are these transactions from the Banking page or Merchant account? We'd appreciate it if you could also add screenshots to get more details on what's happening.

We're looking forward to hearing from you. Have a great day!