American Express

Same here

Do you know if we have to contact AmEX or Qbs?

Thanks,

I'm double checking the amex login works ok, if it does I plan to remove the amex account from the qbo dashboard and re-add it....see if that helps.

Hi there, paulag and beth1.

Thanks for checking in with us here in the Community. It's my priority to get this bank issue sorted out and help get you back on track.

Did you receive any error message while trying to update your bank account? If so, we can perform some troubleshooting steps to resolve the error.

Let’s start with manually updating your bank:

1. From the left menu, select Banking.
2. Click on Banking.
3. Click the Update button in the upper right corner.
4. If prompted, enter your Multi-Factor Authentication (MFA) credentials and then click Continue Update.

For more information about this process, please refer to this article: Fix online banking errors in QuickBooks Online.

As a workaround you can use the WebConnect feature. This allows you to download transactions from your financial institution and upload to your QuickBooks.

If the issue persists after trying these steps, I'd suggest giving our Customer Care Team a call. They have the necessary tools to work with you to find out what exactly may be causing this issue.

Please know that the Community has your back should you have any questions. Have a good one.

Same here. my AMEX CC transactions haven't downloaded for 1-week now and the QB error message says it's because the AMEX website is undergoing maintenance and that this is temporary. The AMEX website is fine, I can easily log on and navigate as usual. Tried updating my password and re-logging in etc... Following along to see if anyone finds anything out!

Thanks for taking time joining this thread, @brasshilldesign.

May I know if you’re referring to the Error 102 or 105? If so, these error means QuickBooks Online is unable to connect to your bank’s website and would usually be fixed within 24 hours.

To resolve this, let’s manually update your bank account to refresh the connection between your bank and QuickBooks. The steps were provided above by my colleague @BettyJaneB.

You might also want to check the list of most common banking error codes and the steps on how to fix it: Manually update account to fix banking errors in QuickBooks Online.

If the error persist, I recommend getting in touch with our QuickBooks Online Support. They'll be able to take a closer look at the issue and conduct further investigation on why you're unable to download transaction for a week now.

Keep me posted if you have other questions about downloading bank transactions in QBO. I'm always here and ready to assist.

Error 105. And I have been trying to manually refresh/update. No such luck....

I appreciate your quick response, brasshilldesign.

I'm here to share some updates about the Error 105 you receive while trying to download your transactions with American Express.

We currently have an ongoing issue wherein customers encounter an error 105 when trying to update there American Express in QuickBooks Online. Our engineers are now diligently working to get this resolved as soon as possible. For now, I'd suggest reaching out to our Customer Care Team. That way you'll be added to the list of the affected users and be able to receive notifications if there are updates about the issue.

The Community is always here if you need additional assistance. Thank you for your patience.

Same problem here. Also started about a week ago ... 

Try updating your account again

If that doesn't work, your bank's website is having trouble. It's usually something routine, or at least temporary. Try updating again tomorrow. (105) 

I will just add in that I'm experiencing an error too.

Thanks for joining this thread, @hegotgame34.

I'd like to provide some updates regarding this error and help point you in the right direction.

Our Online Banking Team is actively partnering with American Express to resolve this error. In this connection, I’d encourage you to contact our phone agents and have them attach your case to I INV-22362, so they can add your account information to the notification list. That way, our engineers can send you updates when they are available.

You can get our most-up-to-date contact number here: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.

For now, I advise you to update your account every now and then to refresh the connection between your bank and QuickBooks Online.

If I can be of help while working in QuickBooks Online, feel free to let me know. You have a wonderful day!

Hi,

I've been getting the same fake 105 error for three days now, and it's starting to become a significant issue. For the past four days, I've also been getting a 102 error from my business Visa card account from City National Bank.

So, basically, Quickbooks has totally eliminated my ability to update both of the company credit card accounts  -- which is becoming a huge issue. When I spoke to Customer Service, I was told to keep waiting ... which is usually Intuit's way of saying, "we don't know what the problem is, so just sit there like an idiot and see if the problem goes away".

Anyone else having the same problem? Anyone from Support know what's going on there? I'm giving it a few more days, then will start looking for an alternate solution to Quickbooks. Getting sick of the constant errors ... and the fact that every time it happens, no one at Intuit can give me a straight answer. Thx.

- Len

Thanks for taking the time to reach us out, Silver Bullet.

I've checked the investigation status about this issue, and it's still in progress. Currently, we haven’t received any updates yet as to when will this be resolved. Our engineering team are continuously communicating with each of your respective financial institutions (American Express and City National Bank) to come up with a permanent resolution. 

If you've already reached out to our QuickBooks Online Support, then you should now be part of the containment list. As soon as the updates are available, you'll be notified through email.

Aside from this, you can visit this website to check for the status of the investigation: http://status.quickbooks.intuit.com/. You can use the following investigation number as your reference:

• INV-33617 - Error 105 American Express
• INV-35175 - Error 102 City National Bank

I'm with you until this gets fixed. Should you have other concerns or need help with QuickBooks, just let me know and I'll get back to you.

Me too. Same issue with American Express. Hasn't been able to connect for many weeks. Very frustrating. Customer Support keeps telling me to wait longer and try again. They also suggested that "AMEX limits access on Mondays due to maintenance backups"? What? Er, ok.

Hi, I'm having the same problem. American Express has not been able to connect for many weeks. Your team is aware of this problem, but isn't updating anyone. Please reach out and let us know an update and when you will fix it. Thank you.

Hi tomgrin74,

The investigation 33617 - Error 105 American Express has already been resolved.

If you're still getting the same error, let's manually update the bank account. You can go to the Banking page and click on the Update button. 

The error usually fix within 24 hours. However, I recommend contacting our QuickBooks Support Team if the problem persists.

Here are the steps to contact them:

1. Sign in to your QuickBooks Online (QBO) company.
2. Go to Help (?) at the top right and select Contact Us to connect with a live support agent.
3. Enter your concern in the What can we help you with? field and click on Let's talk.
4. Choose either Get a callback or Start Messaging.

Let me share this article for future reference: Assign, categorize, edit, and add your downloaded banking transactions.

If you have any follow-ups or other questions, just let me know. I'm always here ready to lend a hand and help you further. Wishing you a good one.

Same problem, can not connect my Amex to quickbooks

Error 105

The American Express Credit Card (Canada) site is down for maintenance.

Same too now, is this going to be resolved? Just signed up to QB Online and this was a big selling point. 

I'd like to thank you for choosing QuickBooks Online, dalim86686. 

Our developers are always working to improve QuickBooks so everyone will have the best experience. There's an update that all new connections with American Express Open are unavailable. This is because our engineers are working for a new and best way to connect Amex to QuickBooks. 

For now, you'll want to manually import your Amex transactions. You can log in to Amex online account and get a webconnect file. This file contains all your bank transactions for a period of time. Then, you can upload it to your QuickBooks Online account. Here's an article for the detailed steps: Manually upload transactions into QuickBooks Online.

Feel free to post again if you need more help. Have a great day!

My AX has not been updating in QBO since 5/27/2020.   On 5/28/2020, I received an email with instruction/link to make the updated connection.  I reconnected to AX following the instruction/link received on 5/28/2020 but nothing was downloaded.  Got a message, saying the connection was successful.  I called help desk today, and was told that it is still an open issue.  

Is it really still an open issue?  If not, can someone guide me what I needed to do?  I manually uploaded the missing records to QBO but I hope the AX download issue can be resolved from root.  

Thanks in advance for all your help!

Lily

Hi Lily,

The one mentioned by Alex for AMEX OPEN was already resolved. There is a new ticket for the AMEX, and I believe you were subscribed to it for updates since the agent mentioned it.

I know that receiving automatic updates is much more convenient. Our engineers will look into this matter to get you (and the affected users) back on track.

See the usual approach if a connected account stops downloading updates: What to do if you see a bank error or bank transactions won’t download - in case there's an issue with the bank or us again.

If you have other questions about online banking, feel free to go back to this thread.

Hi JessT,

Thanks for your response and the link to a solved solution. 

My situation seemed a little different than the solution provided in the link. Clicking on the Edit pencil icon does not bring the "Edit sign-in info" option.  Instead, it shows "Edit account info" or "Disconnect".  Please see the attached photo for your reference. 

When I clicking the "update" on the top of right hand conner, all circles on all banking/credit card account are spinning but nothing get uploaded on the AX account.  It did not give an error code either.  All other accounts showed "updated moments ago". 

I also checked all my other banks and credit card accounts, none of them has the option of "Edit sign-in info".  All of them have only one button, "Edit account info", except the AX, has one extra "Disconnect" option.  Could the "Disconnect" option here mean something? Or maybe the missing "Edit sign-in info" option mean something?  

Please kindly pass this info to the Tech team.     

Many thanks!

Thanks for coming back and bringing this one to our attention, lily3.

The Edit sign-in info is already updated to the Edit account info button when clicking the Edit icon of your bank account.  I'll personally share this one with our support team to do an update on the provided article. On the other hand, I commend you for manually downloading the missing transactions in QuickBooks Online (QBO).

This is still an ongoing issue where transactions are not all pulling in from the AMEX account. Rest assured our engineers working together for the permanent fix. I'd suggest contacting our Customer Support Team to add you to the list of affected users. They'll pull up your account in a secure environment and send you an email notification once there's an update of this issue. Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Visit our Banking page for more insights about managing your bank transactions in your account.

I'll be right here to continue helping if you have any other concerns or questions about QBO. Assistance is just a post away. Take care always.