Bank balance not updating

Hi there, Lorraine.

Can you tell us the of the bank that's connected in Online Banking? I just want to check if we have an open alert about this in QBO. 

In the meantime, let me share some steps to check if the balance issue is caused by too much cache in your browser. 

Start by switching or using other browsers like Google Chrome, Mozilla, Microsoft Edge, or Safari. They are all compatible with QBO and can help us isolate the issue. Use these keyboard shortcuts on how to do that:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

After that, go back to your account and click the Update button in the upper-right hand corner. This will force QuickBooks to establish a connection with your bank and refresh the Online Banking page.

If the balance is already updating, follow the steps in this article on how to clear cached or delete internet files; Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

Feel free to check out these online banking-related articles in case you need more guidance when using the feature:

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• Undo or Remove Transactions From Reconciliations in QuickBooks Online

The Community is always here if you need anything else. 

Thank you for the suggestions.  

The credit card account is with Nicolet National Bank.

It does not appear to be a browser issue -  I cleared cache and pulled up account on Chrome, Chrome incognito, Bing, and Firefox with exact same results.  I don't know what browser client is using, but it is same on hers.

The feed shows "updated 17 hours ago" and does not change when force updated.  I know transactions have come across in the weeks since the Bank Balance figure changed, but there aren't necessarily daily transactions on this account so it is hard to tell if there are items available that have not come over yet.  

My plan today is to delete the feed and re link to see if that fixes it.

Thank you for your help with this.

I have a bit more info.

Client's Nicolet National Bank checking account is linked, works fine.

However, the Nicolet National Bank Credit Card account, which is the problem account, is different:  

• The processing is through Spendtrack. 
• Originally, client says it was linked and auto updated.  Then about 6 months ago it stopped updating and since then she has had to go out to the account, create a file, and manually import the file into QBO.
• Around 6 weeks ago, the "Bank Balance" field was correctly zero.
• Since then, each import has seen the "Bank Balance" field become steadily more negative (currently -$9,050), which has no relation to the actual credit card balance.
• The import files have had all of the transactions, the only problem is the "Bank Balance" field.
• This incorrect field is driving her crazy, despite her understanding that it is not impacting her financial reports and register, which are correct.

I feel that she cannot be the only one experiencing this problem.  Is it a known issue with Spendtrack?  

Thanks for adding additional information, LorraineMo. Let me share some details about the bank balance that shows zero in QuickBooks Online (QBO).

The Bank Balance is zero because you're manually uploading your transactions, and QuickBooks doesn't have access to your bank. This is the default, even if you bring in the transactions. You can still review if the actual amount in your bank is the same as what's in QuickBooks by checking the total balance In the QuickBooks balance section.

In addition, all transactions you recorded will affect the QuickBooks balance. It's possible that there are duplicate transactions so you'll want to review them to avoid discrepancies. Here's how:

1. Go to the Banking menu.
2. Select the correct bank account.
3. Tap the For Review tab and mark the items you want to delete.
4. Click the Batch actions button.
5. Choose Exclude.
   
   
6. Once done, go to the Excluded tab.
7. Mark the transactions. Then, click the Batch actions button.
8. Hit Delete.
   
   

Additionally, make sure your books are accurate by putting the credit card transactions in the correct account: Categorize and Match Online Bank Transactions.

Moreover, you can also access your bank balance outside QuickBooks and compare it to what's in QBO.

I've also added an article that'll help you review your accounts in QuickBooks. This ensures the amounts match your real-life bank and credit card statements: Reconcile Workflow in QuickBooks.

If I can be of any additional assistance, please don't hesitate to let me know. I'm always here to help you out again.

This reply does not address the stated issue. 

The bank balance is NOT zero because client is manually importing - it is a negative number and becoming more negative with each manual import.

Prior to 6 weeks ago, it was coming over correctly from the bank using the same importing procedure.  Nothing in process changed, except bank balance field is showing progressively more negative number.

There are no issues with the way the client is reviewing, matching, categorizing, excluding, or reconciling account; account is correctly reconciled and matches to actual balance. 

The issue is JUST the "bank balance" field being wrong.

posted reply in wrong conversation - this is still an ongoing problem.