Bank Registers Missing Transactions and Running Balance

Thanks for posting to the Community, @BeyondTheBox.

When the bank balance shows up, yet the transactions are missing, you can Update the banking page manually. It refreshes the page that can load missing transactions.

Let me show you how:

1. Go to Banking.
2. Select the Banking tab.
3. Click the Update button on the upper right.

If the issue persists, please contact our Care Support Team. They have tools to pull up your account and help you verify, check and fix it.

Here's how:

1. Go to Help and then select Contact Us.
2. Provide your query and click Let's talk.
3. Choose to Get a callback.

Please know that you're always free to leave a comment. I'm always here to help. Have a good one!

I really wish I would not receive useless information that presumes I am using QB but not intelligent enough to refresh the banking.

I am not a novice and what I know is that those transactions were in the register yesterday and not today. The attached file clearly shows issues with the view which should be quite obvious to experts.

I guess I will have to leave a support message for a call center person who may pass it along.

OH MY GOSH.

It seems that the balance column does not apply to any sort that is other than by "Date". Instead of hiding the column when it does not apply (WHICH IS APPROPRIATE) it is displayed with a poorly written quip in one of the actual transaction rows.

IF that column is inappropriate for a specific sort, then it should not be displayed. Displaying n/a give the i mpression something is wrong. Blank would have been better. If the register is sorted, the column that is the current basis of the sort NEEDS TO BE CLEARLY INDICATED. I did not notice the a-typical sort and as a result this thread was created and my aggravation level elevated.

INTUIT: Fix the grid or stop saving the sort between sessions / views

We appreciate and have taken note of your feedback, BeyondTheBox.

QuickBooks Online is being constantly updated and new features are being added as well. I would definitely forward this to our Product Development Team so they can take a look at this. Most of the recently rolled out updates were based from the suggestions and comments that were submitted here in the Community.

We also have a different website where you can see all the new updates that are added in the program. Let me share this link with you: https://quickbooks.intuit.com/blog/.

Let me know if you need anything else. 

Don't wish to be rude....

But I am not asking that Intuit consider fixing. I am telling them to fix it. Any interface implementation that leads to confusion needs to be fixed.

Let's not forget that developers are not business owners...their way of thinking and implementing is often not based upon practical usage but coding expediance.

Thank you.

Also Intuit seems hyper-focused on adding to the "Advance" level and little else. I see nothing, following that link, about fixes and enhancements made based upon feedback from users. That is the most important information customer need.

While I won't disagree that some of the new features are terrific they are only available when more money is spent. I dont need the advanced level but it would be nice to see some of the features at my level of membership.

This just happened to me also. It was your post that showed me how to fix it, but also verified that the underlying problem has not been corrected. Uhg.

Good morning, @Jeremy Martinez. Thank you so much for commenting on this post and adding your experience. We do appreciate your feedback and I'll definitely get this information into the right hands. 

Thank you again, and please don't hesitate to reach out to the Community with any questions or concerns. 
 

We started having the same issue as of yesterday.  It is only showing me transactions up to July 2017.  I can not see anything else in my bank register.  When I go to update my banking info it tells me that it is up to date but my register balance and my actual bank balance are thousands of dollars off.  I need this to be fixed ASAP.

Hi there, EmilyDiaz.

Thanks for joining this thread and letting me know what's going on in your QuickBooks Online account. I want to make sure you're able to view up-to-date bank feeds on your side.

There are a couple of options to consider in this instance. My first recommendation other than a manual update is to double check for any changes or maintenance being done on the bank's website. You may also need to update your bank info within QuickBooks. I've got an article for you that explains all of the details. You can check it out here: What to do if you get a bank error or can't download transactions in QuickBooks Online

Additionally, reconciling is always a great way to see where and why balances are off. Once you've done the steps mentioned above, I suggestion completing a reconciliation. This article provides even more info: Reconcile an account in QuickBooks Online. You may always want to check here for details regarding how to fix issues for accounts you've reconciled in the past in QuickBooks Online. The link references why discrepancies are appearing between the two balances.

With this info you'll be able to get the balances back on track and ultimately back to business. Please don't hesitate to reach back out if you have any other questions. Take care!

It’s not the actual bank information that is not showing up. It is the information that I have keyed into quickbooks that is not showing. For instance, I paid my employees but their checks are not showing up in my bank register. I keyed in receipts but they are not showing up in my register. It’s not an error downloading transactions from the bank. It’s an error on the quickbooks side of banking only allowing me to view transactions prior to July 2017. 

Hi Emily,

I can see that you're not the only one who's having this issue. I would recommend contacting our Support team. That way, they can start a screen-sharing session to get more details and investigate this further. They are available on weekdays from 6 AM to 6 PM PT.

If you have other questions, feel free to go back to this thread.

As of 8/9/21, I'm having the same issue. I would seem that QB hasn't addressed the problem. Any suggestions for a work-around. This is not a trivial matter.

Hello, Bob T1

 This isn't the kind of experience that I'd like you to have while using a QuickBooks Online, and we know how much time it can take when something isn't working in your end. 

Missing transactions can be caused by several factors, which may cause the issue that you have. These are the following:

• Some banks and credit card companies don't post transactions for download until later in the day or the next morning.
• Some banks will show a transaction on their website but won't download the transaction until it posts.
• If the missing transactions are the most recent ones, wait at least 24 hours in case your bank doesn't make them available immediately.

However, you can check on your Bank Register and see if it's filtered for a specific date of transactions.

To do that:

1. From the left menu, select Accounting.
2. Choose Chart of Accounts.
3. Select the bank account from which transactions are missing.
4. From the Action column, select View register.
5. Sort the register by the entries in the Date column.
6. Click the Filter icon, above the Date column.
7. From the Reconcile Status drop-down menu, choose All.
8. Press Apply.

For more information about this process, please refer to this article: What to do if you can't find downloaded transactions in QuickBooks

If in case you still can't see them in QBO, we'll need to download the missing bank transaction manually from your bank's website and import them into QuickBooks using WebConnect.

You can check this article to learn more about the WebConnect feature and the detailed steps: Manually upload transactions into QuickBooks Online. 

Also, regarding the running balance, I can help you show the running balance on your register.

1. Click Accounting.
2. Choose Chart of Account. 
3. Tap the Setting (Gear) icon above the Action column.
4. Put check marks on the QuickBooks Balance and Bank Balance boxes. 

That should do it. For future use, I'll share with you some other helpful articles about configuring the Register: 

• Add transactions to bank register
• How to find a transaction in the register (or account history)
• Sort and filter transactions in a register 

I want to make sure this is taken care of for you. If you have additional questions or concerns while working in QBO, leave a comment below. I’m here ready to help you. Stay safe!

None of this works. These are the default settings. I am going on a month now that all of the sudden I am missing most of my transactions in my register & there is norunning balance. Same in my cc register. I have made 3 phone calls, with no resolution or follow up. I was told it was a programming issue & IT is working on it. Still, no follow-up or updates on the situation. I cannot operate my business this way. This issue needs to be fixed now!

If you are still having this problem - I just went to the Date column in my register; clicked the arrow to sort from oldest date, then clicked again to run from most recent date - problem solved. My transactions & balance are restored! Let's see if it stays fixed....

I am missing months and months of data entered just before my accountant had to do my taxes. everything was balanced to my online banking and the next day when i went to reconcile my checking it was all gone, 2 full days of work. My accountant said this has happened to a couple other of her clients , how do i get that data back ?!!

I can see your frustration as you discovered the missing transactions in the Banking section. I'll lend a hand to fix the lost data you have.

One way to recover missing transactions is through the Audit log. You can see the full details of the data. Nonetheless, to have them back in the Banking tab is re-enter them at a time. 

Follow these steps:

1. Navigate to Settings and click Audit Log.
2. Input the correct date from the Filter dropdown menu.
3. Select Apply, then locate the deleted details.
4. Go to the History column and View.
5. See all the information you need under the Event column.
6. You can re-enter the transaction with its original data from the Audit log.

You may also use this article as your reference: Use the audit log to re-enter deleted transactions. 

I've also added these articles that can guide you more with filters to your reports and reviewing your Balance Sheet: 

• Resolve A/R or A/P balances on a cash basis Balance Sheet.
• Customize reports in QuickBooks Online.

Let me know if you have concerns about your transactions. I am always here to assist you. Have a good day!