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B
BeyondTheBox
March 21, 2020
Question

Bank Registers Missing Transactions and Running Balance

  • March 21, 2020
  • 2 replies
  • 26 views

I went to edit a transaction in one of my 2 bank account registers and I could not find it. It seems transactions are missing from both registers and the running balance says n/a. Its says last reconciled 2/28. See attached file.

 

Intuit...what is going on?

 

This is clearly an internal issues and I hope not a consequence of some sort of maintenance process. This system should be 100% available at 9:45 ET on a Saturday.

 

Please respond with a root cause and expected correction time. I understand you have limited support but  M-F only is not realistic when all of those who can help are actually at home and available to help.

2 replies

M
mv32
Level 8
March 21, 2020

Thanks for posting to the Community, @BeyondTheBox.

 

When the bank balance shows up, yet the transactions are missing, you can Update the banking page manually. It refreshes the page that can load missing transactions.

 

Let me show you how:

  1. Go to Banking.
  2. Select the Banking tab.
  3. Click the Update button on the upper right.

If the issue persists, please contact our Care Support Team. They have tools to pull up your account and help you verify, check and fix it.

 

Here's how:

  1. Go to Help and then select Contact Us.
  2. Provide your query and click Let's talk.
  3. Choose to Get a callback.

Please know that you're always free to leave a comment. I'm always here to help. Have a good one!

B
BeyondTheBoxAuthor
March 21, 2020

OH MY GOSH.

 

It seems that the balance column does not apply to any sort that is other than by "Date". Instead of hiding the column when it does not apply (WHICH IS APPROPRIATE) it is displayed with a poorly written quip in one of the actual transaction rows.

 

IF that column is inappropriate for a specific sort, then it should not be displayed. Displaying n/a give the i mpression something is wrong. Blank would have been better. If the register is sorted, the column that is the current basis of the sort NEEDS TO BE CLEARLY INDICATED. I did not notice the a-typical sort and as a result this thread was created and my aggravation level elevated.

 

INTUIT: Fix the grid or stop saving the sort between sessions / views

    Morgan_B
    Morgan_BQuickBooks Team
    QuickBooks Team
    April 1, 2021

    We started having the same issue as of yesterday.  It is only showing me transactions up to July 2017.  I can not see anything else in my bank register.  When I go to update my banking info it tells me that it is up to date but my register balance and my actual bank balance are thousands of dollars off.  I need this to be fixed ASAP.


    Hi there, EmilyDiaz.

     

    Thanks for joining this thread and letting me know what's going on in your QuickBooks Online account. I want to make sure you're able to view up-to-date bank feeds on your side.

     

    There are a couple of options to consider in this instance. My first recommendation other than a manual update is to double check for any changes or maintenance being done on the bank's website. You may also need to update your bank info within QuickBooks. I've got an article for you that explains all of the details. You can check it out here: What to do if you get a bank error or can't download transactions in QuickBooks Online

     

    Additionally, reconciling is always a great way to see where and why balances are off. Once you've done the steps mentioned above, I suggestion completing a reconciliation. This article provides even more info: Reconcile an account in QuickBooks Online. You may always want to check here for details regarding how to fix issues for accounts you've reconciled in the past in QuickBooks Online. The link references why discrepancies are appearing between the two balances.

     

    With this info you'll be able to get the balances back on track and ultimately back to business. Please don't hesitate to reach back out if you have any other questions. Take care!

    M
    missing data
    June 4, 2023

    I am missing months and months of data entered just before my accountant had to do my taxes. everything was balanced to my online banking and the next day when i went to reconcile my checking it was all gone, 2 full days of work. My accountant said this has happened to a couple other of her clients , how do i get that data back ?!!

    C
    ChristineJoieRQuickBooks Team
    QuickBooks Team
    June 5, 2023

    I can see your frustration as you discovered the missing transactions in the Banking section. I'll lend a hand to fix the lost data you have.

     

    One way to recover missing transactions is through the Audit log. You can see the full details of the data. Nonetheless, to have them back in the Banking tab is re-enter them at a time. 

     

    Follow these steps:

     

    1. Navigate to Settings and click Audit Log.
    2. Input the correct date from the Filter dropdown menu.
    3. Select Apply, then locate the deleted details.
    4. Go to the History column and View.
    5. See all the information you need under the Event column.
    6. You can re-enter the transaction with its original data from the Audit log.

     

    You may also use this article as your reference: Use the audit log to re-enter deleted transactions. 

     

    I've also added these articles that can guide you more with filters to your reports and reviewing your Balance Sheet: 

     

     

    Let me know if you have concerns about your transactions. I am always here to assist you. Have a good day!

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