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sgocool
Level 1

Bank Transactions - blank screen under bank tiles

Running into the same issue described here: https://quickbooks.intuit.com/learn-support/en-ca/banking-currency/what-is-wrong-with-qbo/01/1547850...

 

Under the Bank Transactions screen, I can see the bank tiles/cards but no transaction data - only a blank white screen is displayed.

 

I have already cleared my cache, tried different browsers and incognito mode - this does not fix the issue.

How can I resolve this?

1 Comment 1
JamaicaA
QuickBooks Team

Bank Transactions - blank screen under bank tiles

Thank you for researching related posts and troubleshooting the blank white screen issue on your bank transactions page, sgocool. Viewing the entries under bank tiles helps monitor your business activities, so I'll direct you to our representatives.

 

To get this concern investigated thoroughly, I recommend contacting our live experts. They're equipped with the necessary tools to pull up your account securely and check this issue further. Rest assured that our specialists are willing to help you resolve this matter.

 

  1. Go to the Help icon on the top menu.
  2. Select the Search tab and enter your concern. For instance, enter a blank white screen on the bank transactions page.
  3. Click the Contact Us button and choose between Chat or Callback to connect with us.

 

To contact us at your convenience, refer to this article for our support hoursGet help with QuickBooks products and services.

 

Once settled, review downloaded bank and credit card transactions to ensure they belong to the correct account: Categorize and match online bank transactions in QuickBooks Online.

 

Additionally, you can reconcile an account to verify the bank statements correspond with the ones entered into QuickBooks.

 

We're committed to helping you fix banking entries or support reconciling your accounts. Reply below, and I'll promptly provide the assistance you need.

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