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edgarderoos
April 26, 2025
Question

What is wrong with QBO?

My QBO Bank feed is not working it just keeps spinning with all my clients

17 replies

EduardA
EduardAQuickBooks Team
QuickBooks Team
April 26, 2025

I can see the importance of having a seamless experience with the QBO bank feed, Edgar. Let's go through some troubleshooting steps to resolve the issue you're facing.

 

What you're experiencing can be caused by data issues in your browser. If your QBO bank feed keeps spinning, consider accessing your account in a private browser, which ignores cached data and doesn't save browsing history.

 

Here are the shortcuts to open a private browsing window in different browsers:

 

  • Google Chrome and Microsoft Edge: Press CTRL + Shift + N
  • Mozilla Firefox: Press CTRL + Shift + P
  • Safari: Press Command + Shift + N

 

If this works, please return to your regular browser and clear its cache. This can help refresh website preferences that might be causing problems with QuickBooks Online. Alternatively, you can use other devices or supported browsers to ensure everything functions as expected.

 

Additionally, I've included this helpful article to assist you effectively in categorizing transactions in QBO and ensuring that your accounts align with your bank and credit card statements: Categorize online bank transactions in QBO.

 

Please know that I'm just a post away if you need further assistance with managing your bank feed in QBO. Don't hesitate to reach out.

Trina Clark
April 26, 2025

I am also having issues.  Bank feed transactions are not showing. 

Let me be clear, the screen shows the boxes of the accounts at the top but rest of the screen is blank.

 

Bank refresh just spins and then the system locks up.

I recently switched to the new bank feed option, is this the problem?

    Jelayca VQuickBooks Team
    QuickBooks Team
    April 26, 2025

    I appreciate you exploring the new bank feed experience, Trina. However, there are instances of technical challenges, especially when a feature is being gradually rolled out. Let me elaborate on this.

     

    I recommend performing the troubleshooting steps suggested by my colleague above, such as utilizing an incognito window or switching to a different browser. These steps can sometimes help resolve display issues.

     

    If the issue persists, we encourage you to contact our QuickBooks Online Support team. They have the tools and expertise to look into this behavior and ensure everything is working smoothly for your bank feeds. 

     

    1. Sign in to your QBO company.
    2. Select the Help icon and proceed to the Search tab.
    3. Key in a question or topic from the designated field, then click Contact Us at the bottom.
    4. Choose Chat or Callback.

     

    To prevent your chats or calls from being disconnected, I recommend checking our support hours for prompt assistance: Get help with QuickBooks products and services.

     

    Once everything is fine, it's best to review and categorize your downloaded bank transactions and put them in the right accounts. Also, regularly review and reconcile your accounts to ensure they match your financial statements.

     

    Please stay in touch and let us know in the comments below if you have further concerns regarding your bank transactions, including categorizing, matching, or reconciling accounts in QuickBooks. We're here to help.

    Marc99
    April 28, 2025

    Seems to be fixed now

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