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Thanks for being detailed about your concern, @billing87. I'm here to ensure you can match the deposit with a payment and a refund in QuickBooks.
Before we begin, let's first ensure that the payment ($4,000) of Customer A is deposited to the Undeposited Funds account. Here's how:
Next, create a bank deposit and add the refund for Customer B. Let me guide you how:
After that, the total amount will be $3,500. Once done, you can now match the transactions on the Banking page.
In QBO, it's easy to get a list of your customers’ outstanding balances to determine how much is still due and how long they’re past due are. You simply need to run the accounts receivable aging report to have this data.
If you need additional assistance matching the deposit with a payment and a refund, feel free to get back here. I want to ensure your success. Have a good one.
Thanks for being detailed about your concern, @billing87. I'm here to ensure you can match the deposit with a payment and a refund in QuickBooks.
Before we begin, let's first ensure that the payment ($4,000) of Customer A is deposited to the Undeposited Funds account. Here's how:
Next, create a bank deposit and add the refund for Customer B. Let me guide you how:
After that, the total amount will be $3,500. Once done, you can now match the transactions on the Banking page.
In QBO, it's easy to get a list of your customers’ outstanding balances to determine how much is still due and how long they’re past due are. You simply need to run the accounts receivable aging report to have this data.
If you need additional assistance matching the deposit with a payment and a refund, feel free to get back here. I want to ensure your success. Have a good one.
It worked! Thank you so much for your help! :-)
I did this and it worked to match the bank transaction to the depost, but in my accounts receivable detail I show the credit memo as unapplied and the Deposit as overdue. How do I apply the credit memo to that deposit in the Accounts Receivable/Customer ledger?
Hi there, @allrryan.
Thank you for contacting us regarding the issue you're experiencing with applying the credit memo to the deposit in your accounts receivable.
To assist you further, please provide a screenshot of the affected account where the deposit is showing as overdue and the credit memo as unapplied.
Once we have a visual of the specific details, we'll be better equipped to help you apply the credit memo to the deposit in the Accounts Receivable/Customer ledger.
Your cooperation in providing this additional information is greatly appreciated, and we are committed to resolving this matter for you as efficiently as possible.
Please feel free to send the screenshot at your earliest convenience, and we'll promptly assist you with the next steps.
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