Thank you SO much! This worked!!

You're very welcome, dawn17.

I'm delighted to hear that my colleague's solution was helpful and that your issue with connecting to Bank of America has been successfully resolved. Positive feedback like yours inspires us to keep delivering the best support for all your QuickBooks needs.

Rest assured, our team remains committed to providing exceptional support for all your QuickBooks-related needs.

Please do not hesitate to reply below if you require further assistance or have additional questions.

I've tried unconnecting and reconnecting to Bank of America - New and it goes through the whole process, says the account has been connected but then it is not connected. When I try to download transactions it says I need to connect via Bank of America - new.

Also, my personal account with BofA no longer has .qbo as an option... only excel or printable text. But when I try to import either into QB - it will only allow a .qbo file.

This is a disaster!!!! Please help!

Thanks for joining the thread, @Nessi. We know that this isn't the experience you expected when reconnecting Bank of America to your QuickBooks Desktop.

Since the connection isn't working as intended, I recommend reaching out to our Live Support Team. They can assist you in identifying the issue and finding a solution to get things back on track.

Here's how:
 

1. Open QuickBooks Desktop and go to the Help menu.
2. Select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us and briefly explain the concern.
4. Sign in to your Intuit account, enter the one-time code sent to your email, and click Continue.
5. Choose either Chat with Us for live chat support or Have Us Call You to request a callback.

You can check our support hours to find the most suitable time for quick assistance.

If you have additional concerns, please let us know. The Community forum is here to help at any time.

This doesn’t work. The issue is between QB and BOA and only for certain customers with certain accounts. I have a customer where the credit card works but not the checking account. Even if BOA now has changed that I can again downloading the QBO files. And sorry to say your life support sucks.  I have had your data services look into the file that seem to be a correct file anc even they don’t know why it’s not working. They refer to BOA and BOA refers me to you. It’s truly a problem. 

It has to be a BoA / QuickBooks thing.. My other bank Fidelity is not having an issue. 

The Error code I get is:

"QuickBooks is unable to verify the Financial Institution information for this download. Click here to view common fixes for this issue"

... None of the suggestions solved the issue..

QuickBooks when are you going to solve this issue....  

The root cause of the issue appears to be that Intuit is sunsetting Desktop in favor of the online product. They are not supporting Desktop properly any longer, despite the huge annual fee we all pay to use it. I'm looking for the best alternative for me and I'm pretty sure it won't be Quickbooks Online. Moving will be a big pain; I've been using Desktop for almost 20 years. We cannot assume Intuit will ever fix this issue.

I am having a similar issue.  My software updated and it said I had to disconnect and reconnect my accounts, and the reconnection is not working for Wells Fargo, nor for Bank of America.  I have tried with multiple browsers. I wasn't too worried initially, and went to export a QBO file for the year's data, and saw that now neither of these banks support QBO export, only excel and data.  Please help! It is ridiculous to have to be hand entering data when it worked perfectly fine with technology restraints about 20 years ago!  I use Quickbooks Desktop for Mac.  I am a one-person business and the only online solution that will work for me is the most expensive one because I write purchase orders for custom products.  

Exactly. I am in the same boat. It’s a pain. And personally with my 60+ clients I feel that QBO is simply not efficient enough. 

So I get this error too. One of the solutions solved it... 

Download the QBO webconnect from BofA.

Then right click the file, select open with Notepad

Search the file for <INTU.BID>

Then change the number after <INTU.BID> to 11162 (it should look like this: <INTU.BID>11162

Save

Then bring it into quickbooks.

This allows me to match up transactions..

One word of caution - select a custom date range because I selected current transactions and ended up with a bunch of duplicates and it was a nightmare figuring out which were the duplicates and deleting them. 

YAY! Thank you so much!! This worked for me with my business accounts!!

Unfortunately, I still can't import qbo file for my personal accounts

Hi Jmorv, Skbusibee and Nessi.

I'm sorry to hear you're having trouble reconnecting with your bank accounts after the update, as well as encountering limitations with the QBO export. Let me assist you with this issue.

If your banks no longer support the QBO file format, I recommend exploring alternative formats such as CSV, QFX, or OFX, if available. To create a CSV file, you can export your data to Excel and save it in the CSV format for compatibility with QuickBooks.

You can refer to this article to make sure the data is in the correct format: Import/export CSV files.

Regarding the reconnection issue, when QuickBooks prompts you to disconnect and reconnect your bank accounts, this typically aligns with updates from your bank. However, since this process didn't go through, I recommend reaching out to our Live Support team for further assistance. They can help troubleshoot the issue and guide you through a resolution.

Here’s how to contact support:

1.  Navigate to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us and briefly describe your concern.
4. Sign in to your Intuit account, enter the one-time code sent to your email, and click Continue.
5. Choose either Chat with Us for live chat support or Have Us Call You to request a callback.

Be sure to check our support hours to find the most convenient time for assistance.

If you have additional questions, don’t hesitate to reach out.

I am sorry you misunderstand. The file is a qbo file but QB still rejects and doesn’t recognize the file as a qbo file. And sorry to say also your live support is garbage. No one really doesn’t seem to understand the problem and the fact that none of these resolutions work tells me that no one is really interested into looking into this further. In the meantime I am manually entering the data which would be with all of my clients not possible. You simply force us desktop users out. That’s what it is. Sad. 

Have been an QBE Enterprise usesr for many years.  It is unforgivable that your Premier QB Edition (Enterprise) cannot successfully interface a QBO file with one of the Nations top banks... Bank of America.

I even have a customer with 3 BOA accounts and one checking account. The checking account doesn’t work the two credit cards work. And just recently I had another customer where out of the loop the BOA didn’t work any longer. No issues with any other banks (yet). It seems that there is a software update on BOA side that doesn’t generate the files in a way it used to. Because for both BOA accounts that don’t work the look (appearance) of the Website looks differently. My simple dream is that QB and BOA get together to fix this problem. I tried to send data services the file that I can download from BOA and they are unable to identify an error with the file. And that’s about it. I don’t see or think that anyone (BOA or Intuit) is interested in fixing this error. 

Im having the same problem!!! HELP

We appreciate you reaching out to us, MPicc.

To better assist you, did you encounter any error messages while attempting to connect your bank account? Knowing this will help us pinpoint the cause and provide the most appropriate solution.

In the meantime, we recommend downloading your bank feed transactions in a test company file to check if the issue lies with your bank's servers. Here's how you can do this:    

1. Open QuickBooks Desktop.
2. Navigate to the File menu, then click New Company.
3. Select Express Start or Start Setup.
4. Set up Bank feeds for the account you're having a problem with.
5. Download your transactions.

If an error occurs, contact your bank’s support team, as the issue may be on their end. You can provide them with a copy of your Bank Feed logs to assist in resolving the problem.

If the transactions download successfully, ensure the file format is compatible with QuickBooks. Please note that only .qbo files are supported.

Here's how to see if the issue is with your bank or the file type:

1. Sign in to your official bank's website.
2. Locate and download your bank transactions in a .qbo file.
3. Import your transactions to QuickBooks.

If you're unable to open the .qbo file, the problem might be with your bank. Contact them for further assistance. Otherwise, if the transactions import, refer to this article for the next steps: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Additionally, you can refer to this article for additional guidance on ensuring a secure and efficient banking experience: Refresh your connection for online banking.

Feel free to add a reply below for any additional concerns you have.

BTW, I use QBE Enterprise desktop.  Our location has spotty internet (yes thats still a thing) If I reliew on an active internet or online software, Id be out of busisness.

    While this work around.. works, it is just a short term fix.  This method will create duplicates, therefore BoA and Intuit needs to get this fix permanent. 

   There are a number of Banks out there, and a few more small business accounting software systems springing up.  Those of us that are fed up with ever increasing monthly costs, constant "glitches" will start looking elsewhere for effeciencies in operations.  I dod not want to be the IT accounting and software programing dept., thats why we use QBE

THANK YOU!!!

I just spent an hour online with BofA who couldn't help.  I saw this fix before but the digits to change were different and it wanted Wells Fargo instead of BofA.

Thank you thank you thank you.

You just save me hours of work!

I'm so glad to see you received the answers you were looking for here in the Community, handyman123. You know where to come if you ever need a hand again in the future. Take care!

Thank you for this fix. What an effing joke to have to do this to import your file!

This worked for me. Thank you!!!!!

Thank you for sharing, SSSWWW.

We're glad to hear that you've found a solution that worked for you in the Community space.

If you have further concerns or have additional questions, please don't hesitate to reach out. We're always here to help!

I have the same problem as other users.  QB and BofA techs each blame the other, sent in circles between the two of them. Have spent hours trying to the solve the problem with them and viewing chatrooms where others discuss the issue.  

Paying $1149 per annum for QB Desktop Pro Plus 2024 and it no longer works with my BofA Business Checking Account and no fix.  BofA works fine with Quicken that I use for personal accounts.  Why can't Intuit QB and BofA resolve this?  On a side note, Nessi had a helpful post - that is a workaround.

“Nessi post

So I get this error too. One of the solutions solved it... 

Download the QBO webconnect from BofA.

Then right click the file, select open with Notepad

Search the file for <INTU.BID>

Then change the number after <INTU.BID> to 11162 (it should look like this: <INTU.BID>11162

Save

Then bring it into quickbooks.

This allows me to match up transactions..

 One word of caution - select a custom date range because I selected current transactions and ended up with a bunch of duplicates and it was a nightmare figuring out which were the duplicates and deleting them. “

I followed Nessi’s instructions – after changing the number as above to 11162 – then saving the notepad file  to my desktop, I was able to import BofA business checking transactions - today.  We will see if this works next time around.  As others state, it is ridiculous that users would go through this every time.  QB and BofA need to fix this for their customers.