Can't linkn my Payoneer Bank Account

I'm here to help you out, Ivan. I want to provide helpful information about the integration between Payoneer and QuickBooks Online (QBO).

Currently, Payoneer connections are only available for customers based in the UK and the European Economic Area (EEA). This is why the error message indicates that you need to turn on the multicurrency feature.

Enabling the multicurrency feature requires upgrading your QBO plan to manage multiple currencies and seamlessly integrate your Payoneer account with QBO.

However, we understand that upgrading your plan may not be feasible for everyone. As a workaround, you can manually download your transactions to QBO. To do that, we need to request the transaction information or bank statement in CSV or QBO file format from your bank. After doing this, we can manually upload it. Follow these steps: 

1. Go to Transactions, then select Bank Transactions.
2. Select the blue tile for the account you want to upload the transactions into.
3. Select the Link account dropdown, then click Upload from file. 
4. Select Drag and drop or select files and select the file you downloaded from your bank. Then, select Continue.
5. In the QuickBooks account dropdown, choose the account you want to upload the transactions into. Then, select Continue.
6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then, select Continue.
7. Select the transactions you like to import. Then, select Continue.
8. Select Done once finished.

Lastly, I'd like to share this Community article as a future reference for reconciling the transactions that you uploaded: Reconcile transactions that are older than your opening balance in QuickBooks Online.

In the Community, we aim to assist you with whatever issues you encounter. With that said, please don't hesitate to come back to this thread if you need further assistance with linking your bank accounts. We'll be here to lend a hand.

Unfortunately this doen't work for me. I have an account for LLC registered in USA but I cannot link it because of this error.  Uploading bank records manually is not an option also. Could you please sort this question out with Payoneer while many of us have US bank accounts. Thanks.

I appreciate you for returning to this thread, Ivan. Let me clarify things about linking the Payoneer bank account to QuickBooks Online (QBO).

Please note that the data downloaded through sync will be based on your Payoneer bank. However, QuickBooks doesn't offer the option to download only US transactions.

Additionally, QuickBooks requires you to upgrade to QBO Essentials or Plus for access to multi-currency features if you're linking a Payoneer bank account with different currencies and need to handle foreign transactions.

Also, since you don't want to upgrade your QBO subscription, I'd recommend manually uploading your bank transactions into QBO as a workaround.

For future reference, here's an article on creating bank rules so that downloaded transactions will be automatically categorized into correct accounts: Set up bank rules to categorize online banking transactions in QBO.

I'll be available to help you with any questions or concerns about linking your Payoneer bank account to QBO. Have a good one.

Thanks for your reply. I wonder why htere is no option of manually entering the bank account details with routing number, account number etc.

Hello there, Ivan. I understand the importance of securely and efficiently managing your financial data.

In QuickBooks Online, the option to manually enter bank account details using routing or account numbers is unavailable when connecting your bank due to security, accuracy, efficiency, and regulatory compliance.

With the automated connections, the system ensures a secure, accurate, and streamlined process for managing your financial data.

For now, I recommend following the workaround provided by my colleague Faith, which involves manually uploading your transactions. Reach out to your bank to obtain a CSV file. This way, you can continually keep your records up-to-date.  

Here are the steps to get you going:

1. Head to the Transaction menu. Click the Upload Transactions button.
2. Drag and drop or select files. Pick the file you downloaded from your bank. Continue.
3. In the QuickBooks account dropdown, select the account you want to upload the transactions to. Press Continue.
4. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then Continue.
5. Choose the transactions you would like to import and Continue.
6. Hit Yes. When you accept it, click Done.

If you have already manually uploaded your transactions and are concerned about bank feeds not providing the option to enter your account details with routing or number, please note that the information needed is the date, description, and amount.

You might want to check out these resources in the future to help you manage your transactions:

• Categorize online bank transactions.
• Manually add transactions to account registers.
• Exclude a bank transaction you downloaded.

QuickBooks Online places a high priority on ensuring your security. This includes safeguarding sensitive information and minimizing the risk of errors. Feel free to count on me if you require additional help setting up your bank feeds. 

Unfortunatelly I will have to switch to essentials, too bad you don't have this option in the basic plan.