Cannot connect to Regions Bank

Hi, @drobman.

I'm here to address this bank connection concern and get you back to business. 

Before that, did you encounter an error message when attempting to connect your bank in QuickBooks Online (QBO)? This way, I can make sure that we are on the same page so I can provide an accurate solution to resolve your problem. 

 
For now, we can try logging into your QuickBooks account through a different supported browser. It will help us determine if the problem is related to the browser's settings.

However, if the issue persists, I'd suggest running the manual update to refresh the connection between your bank and QuickBooks. 

Here's how:
 

1. From the left menu, select Banking.
2. On the Banking page, select Update.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
    

If you encounter any errors while updating your bank, please check out this article about fixing online banking errors in QuickBooks Online: Fix online banking errors in QuickBooks Online.

Also, you can manually import your bank transactions into QBSE using the CSV file. For the detailed steps, please visit this link: Manually import transactions. 

Additionally, to guide you in categorizing your transactions in QBSE, please see this article: Categorize transactions. From here, you'll also learn how to create category rules and edit or recategorize transactions. 

Stay in touch with me on how things go. I’m always here any time you need help. Looking forward to hearing from you soon. 

I have followed the instructions posted online but nothing is working with Regions Bank since yesterday.

Please advise. Thanks 

I recognize you encountered an issue while reconnecting your bank to QuickBooks Online, @Protransparency. I'm willing to help and guide you about this matter.

May I know what specific error you get while reconnecting the bank to QuickBooks? This way, I can provide details and a resolution to fix this.

Furthermore, if you need to speak with our phone representative, please follow the steps below.

Follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:
4.  
5. Assistant: Get quick, personalized answers. Select a suggested option, type a question, or Talk to a human.
6. Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us; press the Get a callback from the next available expert.

I'm also adding this article for additional information with requirements for the operating system, internet speed, and supported web browsers: System requirements for QuickBooks Online.

You may also read this reference that allows you to update the card on file, change your subscription, or view your billing history: Manage Billing, Payment, and Subscription info in QuickBooks Online.

I am looking forward to seeing you here again in the Community. Let me know in the comment section. Have a wonderful day.

The bank or account site is down for maintenance so we can't connect to it. Come back later and try again. (105)

I appreciate you for getting back to us and providing the exact error message you encounter, @Protransparency Consulting. Let me help you connect Regions Bank  in QuickBooks

Currently, there is an ongoing investigation about Chase bank not downloading banking transactions. 

Our engineers are now working on it to get this resolved as quickly as possible. I'd recommend reaching out to our phone specialist so they can add your details to the list of affected users. That way, we can notify you via email once the issue is fixed. Here's how to connect with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

In the meantime, you can manually import bank transactions using CSV file. 

Now that your transactions are in QuickBooks, it's time to match and categorize them. They will go into your accounts after you review them.

@Protransparency Consulting, it's a pleasure to have you in the Community today. In case you have any additional QuickBooks-related concerns or need help performing specific tasks in QuickBooks. Know that you can always get back to me. It'll be my joy to help you out again. Take care, and have a good one.

I am having the same issues with my QB online not connecting to regions the last two days.  Regions is no help at all but the error code 105 shows the problem is on their end.  Regions online banking is working and has an option to $19.99 a month for QB to sync to Regions but I have never had to pay that before with QB online.  That must be for QB desktop?

Thanks,

Justin 

JFADLER, I'm glad you've decided to participate in our Community thread. I'd be delighted to give you details regarding the error 105 you encountered.

I understand the significance of effectively processing QuickBooks Online (QBO) banking activities. Bank error 105 signifies a problem on your bank's end, such as undergoing maintenance or server issues. This results in you being unable to connect your bank account.

To isolate the issue, let's manually update your bank connection. Here's how:

1. Log in to your QBO account.
2. Go to the Accounting tab, then click Bank transactions.
3. Hit Update.

We can also check your bank's website to ensure everything's working on their end. Please follow the steps below:

1. Log in to the website of your bank or credit card. If you're unable to sign in, contact your bank or credit card organization to determine the next steps.
2. Keep an eye out for any messages, notifications, or alerts. These should alert you if something isn't working correctly.
3. Examine your account pages, history, and transactions. If you can't see these, your connection issues could be a problem.

Once everything's good, visit these articles to manage your bank transactions in QuickBooks Online:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'm always looking forward to assisting you, JFADLER. Click the Reply button below if you have further concerns about banking errors. I'm always here to help. Keep safe.

Regions bank sync is not downloading all posted transactions still as of May 10, 2023. There is no displayed error or other indication the connection is not working. It will sync some current transactions that haven't already been matched/added, but many others it will not.

Any updates on this issue?

I understand the frustration of not having this function as expected, Jeodson. Allow me to share some updates about your missing transactions.

I want you to know that our team is now working together to identify the cause of this issue to provide a timely solution. While waiting for a fix, you can contact our QuickBooks Online (QBO) Support to add your name to the list of affected users in the current investigation.

To contact support:

1. Sign in to QuickBooks.
2. Go to the Help menu.
3. Click on Contact Us from the Search tab.
4. Enter a short description of your concern.
5. Choose a way to connect with support.

Once added, we will provide updates regarding the status of this issue via email. 

In addition, your missing bank entries will be added to QuickBooks automatically. From there, review the transactions under For Review. I'm adding this material as your guide: Categorize and match online bank transactions in QuickBooks Online. 

To simplify the review process, you can create a bank rule to automatically categorizes transactions for you.

Please extend your patience while we're finding for a resolution to this behavior. If you have other QuickBooks or banking concerns, leave a comment below. I'm more than happy to help you again. Keep safe!

I had a similar problem starting April 28.  I just posted the below information to another question.  I think this will help.

Disconnecting and reconnecting the bank feed has resolved my problems downloading transactions from Regions bank.  However the procedure that QBO Support gave me was unnecessarily complicated.  You can directly reconnect your account without creating a new account and merging with your old account.  The process is below:

In QBO go to Banking, select the account you're trying to reconnect, click on the pencil, on the Account screen, check Disconnect this account on save, click on Save and Close.

Go to Chart of Accounts, for your account select the down arrow (next to View Register) and Connect Bank. Follow the prompts to connect. You will get an option to select the QBO account to link instead of creating a new account.

If you use Account Number in QBO, you will have to reenter it and remove it from the Account Name.  This process merges the number and name.

Can't describe how disappointing the whole process with QBO Support has been.  This is a problem that they could have helped me fix in a couple of hours, instead I had to figure the correct process out on my own and it took me 2 weeks, because I thought QBO Support would provide effective, knowledgeable support.