Chase credit card with 2 subaccounts

Hi,@NumbersByNelson.
 

Navigating banking tasks in QuickBooks Online can occasionally be challenging. I'm here to offer the information you need to address your questions.

Before linking a bank account in QuickBooks, please make sure that when posting a payment, it should also be connected to the chosen account. 

Please note that it is not allowed to link both parent and subaccounts to avoid discrepancy issues.

And also, it should base it all on the bank statement when fixing what's not balanced in the account.

For detailed instructions on connecting your sub-account, please refer to the article:

Connect bank and credit card accounts to QuickBooks Online

In your additional question about your journal entry that you made and tried to correct the balance, I can see that you tried to do a reconciliation. Please do reach out to a accountant to fix your Bank Reconciliation, and also here's a helpful guide for you to check and fix the reconciliation issue: 

Fix Issue at the end of a reconciliation

I'm available around the clock to provide a timely response if you have any other questions about handing projects or sales transaction. Simply hit the Reply button below.

Thank you for your reply.  It feels like perhaps you didn't read the details of my post. I am an accountant user and a QBO Pro Advisor and have been reconciling credit card accounts for a few decades. I know how that works.  

My question is specific to the way Chase credit cards work within QBO. The set up in the chart of accounts is correct and the account is reconciled.  

The balances are the issue I am asking about.  Because the payments are applied to the Parent account, the balances on the subaccounts are never right. One of them just keeps increasing with no decreases ever. So the balance sheet can't be right.

This is what I am asking about.

Good morning, @NumbersByNelson. 

Welcome back to the Community! 

When you're trying to reconcile, you should only be reconciling the parent account. This could be why you're having this particular issue within your QuickBooks Online account. The software is designed to only reconcile the parent account. 

For more details about sub-accounts, check out this guide: About bank or credit card subaccount setup. 

Feel free to come back if you have any more questions. We're always here to help. Take care!