Check Writing: Pay Online Check box went missing.

Let's perform some troubleshooting steps to fix the issue, Kittery.

The Verify and Rebuild Data tool help you identify and resolves data issues within your company file. You can use this tool to restore the missing Pay Onlne check box in QuickBooks Desktop. To do this, follow the steps below.

To verify data:

1. Choose Window then Close All.
2. Verify Data. Choose File then Utilities. Select Verify Data. If you see:
   • "QuickBooks detected no problems with your data," no further action is needed.
   • A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
   • "Your data has lost integrity," indicates there is data damage in the file.  Continue to the steps below to Rebuild Data to correct the problem.
     
     

To rebuild data:

• Choose File, Utilities then Rebuild Data.
• You will receive a warning message to backup your company file, press OK. A rebuild requires a company file backup beforehand because in rare cases the process may need to delete transactions or list entries to fix the file.  A backup of your company file will ensure you have a secured copy of your company file before any changes are made to it.
  1. Select where you want to save your backup, then select OK at the bottom of the QuickBooks Desktop Backup window.
     • If a message asks if you want to replace another backup file, select NO. Enter a new name in the File name field and click Save.
     • If the backup fails, select Cancel at the Rebuild prompt and contact Payroll Support for additional assistance.
  2. The Rebuild Data utility starts as soon as the backup is finished.
  3. Click OK when you get the message "Rebuild has completed".
     
     

Please check this article for more information: Fix data damage on your QuickBooks Desktop company file. However, if the checkbox is still not showing, you'll want to contact our support team so they can double-check your account.  

In addition, QuickBooks downloads your transactions in different ways. To know how transactions are being reviewed and matched, visit this article for the details: Add and match Bank Feed transactions in QuickBooks Desktop.

Let me know if you have any questions about bill pay. Remember, we're always here to help.

Hello Maria,

I verified the data and no problems were found.  What is the next step? I don't have support plan and just want QB to be have the way it used to.  What do you suggest?

Thanks,

Chris

Let's make sure to select the bank account that you want to use for your vendor payment service, Kittery.

One of the reasons why the Pay Online box is missing it's because you still need to apply for online payment services through your bank. Once approved, you'll want to connect your bank account to QuickBooks so you'll be able to see the check box. To do this, you can set up the bank feeds first.

1. From Banking, go to Bank Feeds.
2. Select Set up Bank Feeds for an account.
3. In the Enter your Bank’s name field, enter and select your bank.
   
   

If this is the first time that you've enrolled, select the Enrollment site link. Then, you may need to apply for Direct Connect. Please check this article for more information and detailed steps: 

• Use Online Bill Pay in QuickBooks Desktop
• Set up bank accounts for Bank Feeds in QuickBooks Desktop
  
  

In addition, QuickBooks tries to match the transactions you downloaded with similar entries in the register. You'll want to make a match with to those similar transactions. Visit this article so you'll be guided: Add And Match Transactions in QuickBooks Desktop.

Reach out to us if you have any other concerns about Online Bill Pay. We're always right here to help you.

Maria....  Thanks for the reply.  I've had Direct Connect and Bill Pay for years.  It just suddenly stopped giving me the option to pay online.  Would more screen shots help to understand my issue?  What should I do?  I seems like it's something simple like a setting just got lost?  What should I check next?

Thanks for always replying with more information, Kittery.

Yes, you can share more screenshots to give us a better look and check what's causing the issue. 

I would also suggest reaching out to our phone or chat support teams for QuickBooks. They can take a closer look at your company file and check why the option is no longer showing up. Here's how: 

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a short description of your concern, then select Continue.
4. Choose a way to connect with us:
   • Start messaging with a support expert.
   • Get a callback from an expert.

If you're using the Intuit Bill Pay feature that's powered by Melio, you can reach out to them via email at support@qbdtusers.melio.com.

Let me also share these articles for additional guidance and reference: 

• Void or Delete a Bill or Bill Payment Check 
• A Paid Bill or Invoice Shows on Report or Window of Open Transactions 

We are just around the corner if you need more help when working in QuickBooks Online. We'll make sure everything is sorted out. 

Hi GranMeThePower,

Have you tried the steps shared by my colleagues? I suggest giving them a try.

If you already did the troubleshooting steps, I'd recommend reaching out to our Phone Support team. One of the agents can look at your file and investigate this further. You can contact them via the Help menu.

Let me also share these articles for additional guidance and reference: 

• Void or Delete a Bill or Bill Payment Check 
• A Paid Bill or Invoice Shows on the Report or Window of Open Transactions 

Reach out to us if you have any other concerns.