Checks not showing as cleared in QBO

Welcome to the Community, @Tsuga consulting. Let me share some insights about uncleared checks in your QuickBooks Online account.

The uncleared deposits and checks in QuickBooks Online have not yet been cleared by your bank. You can leave them alone. You can filter the reconciliation to only display cleared transactions.

The report is accrual/cash-based. Transactions that are cleared and uncleared will not impact your Profit & Loss.

learn more about reconciliation from the following articles:

• How to reconcile accounts.
• Reconcile accounts for multiple months or years of transactions and financial statements.

If you ever need assistance with QuickBooks, you may contact our specialized team, who will be pleased to help you. Our contact information, as well as our hours of operation, can be found here:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

If you need anything else about uncleared checks, don't hesitate to fill me in. Have a nice day.

Unfortunately No this does not help.

The issue is that checks, or transactions, matched via Banking categorizing, are not showing as cleared in either the check register or report that show cleared status.   We have never had to to reconcile an account to have a check show as cleared. 

Earlier this week this functionality changed in all the companies we have except for one.  I have attached a word document showing screen shots of this.   We know how to reconcile accounts, the issue is we should not have to reconcile an account mid month to clear checks when we are categorizing using the banking option.

I'm having the exact same issue with my account.  I match transactions regularly and they appear under the Categorized tab in the Transactions-Banking screen but when I go the register in the chart of accounts they are not cleared.  Very annoying.

It looks like "miraculously"  checks are now being marked as cleared again.  However you will still need to go and reconcile the bank account to mark older checks as cleared (ones that matched while the clearing function was "broken").  Remember you can do mid month reconciliation as needed or you don't even have to finish the reconciliation - just use that to clear checks.

What is frustrating is Quickbooks won't ever acknowledge this happened or there was an error.

Actually, if you go into the chart of accounts - bank register you can click on each transaction that needs to be marked as cleared and manually mark them from there as well, you just have to do them one at a time.

I'm having the same issue, but mine hasn't resolved yet.

Wish I could help but ours just started working again, with no explanation.  Was "off" for about 10 days.

To add to the QBO issues - after one of my complaints i received a direct email from supporting asking to call them right away.  So I did and the number was for Quickbooks Desktop Enterprise and they said they could do nothing to help me.....

I am having the same issue.

I've been having this issue for a few weeks. How can we resolve this without manually checking each transaction?

It just suddenly started working again for me so I’m not sure how to help. 

I'm glad that it's working again on your end, @rplante28. I'll share some insights about uncleared checks in QuickBooks Online (QBO) and guide you on the actions you need to help take care of this matter, .

When checks aren't yet cleared by your bank, they'll show as uncleared transactions in QBO. You'll have to manually check each transaction from your account's register if you want to mark them cleared.

However, if your checks still show uncleared in QBO though they're already cleared by your bank, I would encourage you to reach out to our Customer Care team. The Community is a public forum, and we'll need to pull up your account to further review the cause of this matter. They can create a case to trigger an investigation and guide you with a fix. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message or Get a callback). 

Also, I would encourage you to reconcile your accounts every month. This will help monitor your income and expenses and detect any possible errors accordingly. For the detailed steps, please refer to this article: Reconcile an account in QuickBooks Online.

You can Reply below to let us know how it goes. If you have other banking concerns and questions about managing transactions in QBO, I'm always ready to help. Take care, and I wish you both continued success, @rplante28 and .

thanks Rea_M,

The issue is I did all the steps you outlined about customer service and they were no help.

There is/was a bug where checks being matched Via Banking were not being marked as cleared. It was never required to complete a Bank Rec to do this.  All of a sudden it started working again, I have seen this in two separate companies I consult with.

Instead of admitting this or solving the issue, support tries to talk to us like entry level accountants and tell us how to do a bank rec.

I totally agree!!

At this point, it's an inconvenience that I have to wait until month-end to get a good read on outstanding checks (yes, I reconcile my accounts monthly, please don't condescend to us). I will not take the time to call the Customer Care Team if I'm still able to do my job, even if I don't have all of the tools that I'm hoping for. 

If the online community is not the appropriate forum to discuss a single issue that affect multiple users, then what good is it? Why should we all call the Customer Care Team individually and all of us get frustrated while we spend valuable time explaining to them the details of our jobs?

I like you. 

I was also experiencing an issue similar to this... Working fine now, though!

Thank you for sharing when this happened - it's happening to me now, over a year later. I called one of our vendors because the checks were showing on the uncleared check report from a month ago and she said they'd already deposited it. When I clicked into the check from the report, it showed a link to the bank match in the upper left corner. It should have been marked as cleared when I matched it, but for some reason it wasn't. 

I immediately searched and found your post and followed the advice to manually clear it from the bank register. This is tedious and unnecessary, but at least there's a solution to keep the books in order. I'm hoping that the bug will be miraculously fixed for me in a couple days too