I appreciate your response Jen - I hope you can appreciate my frustration - I've been back and forth on this thread for over a week now, and I've been told by other QuickBooks team members that they were going to get back to me, and haven't heard a word from them. I look forward to hearing from you, and I hope this issue can be resolved, as well as some reassurance given to me that this will not be an issue in the future. Trying to run a business is difficult enough without having to deal with unnecessary errors from software which I pay good money for.

Mine is not working either, i just did the latest upgrade.  Can you please tell me if this has been fixed?  Every time i try and download my recent transactions, i get a popup that Quickbooks has stopped working and it shuts down.  PLEASE HELP!!!!

Hi there, @Stephbrown1.
 

I appreciate you looping into this thread and letting us know what's happening on your bank feeds.

We have open investigations about banks being unable to connect and download recent transactions with QuickBooks. I'd like to know what specific financial institution you're trying to connect for me to confirm if your bank is one of them.

Any response you can add is much appreciated. Thank you and have a good one.

Mine not working either for weeks. When will the fix be available?

Thanks for reaching out to us, NJUSuser.

I want to make sure you'll be able to connect your bank successfully in QuickBooks Online. However, I need more information about the bank you're having an issue with and if there are any errors encountered.

Feel free to add more details by selecting the Reply option below.  I'll be around to help.

I am really frustrated as well.  I am not getting downloads from AMEX or Santander and have tried all the usual tricks.  I am manually downloading which is cumbersome.  This is very frustrating.  I have called intuit and they claim they have only a handful of people who have let them know.  How can that be?

For problems with Wells Fargo direct connect for Quickbooks, give this a try:

Kindly check my active case and you will see all the details on this issue for the last few weeks.

We are going on a week now of Fifth Third not connecting to Quickbooks. I've updated the banking links, made sure there were no alerts or password resets needing to be cleared. It's becoming a larger issue as I am hesitant to manually bring them in, as I fear they will then create duplicates once the connection with Fifth Third is restored. It says the update was done successfully but no transactions come in. 

I just wanted to throw my hat into the ring. My bank feed is also not updating. I can unlink the account and relink it and it'll bring in all the transactions at that point, but it won't continue to update after the initial link. I bank with Bank of America. Looking forward to a resolution on this! Looks like it's been ongoing for quite some time. :( 

Hello, @NJUSuser, @acctcontroller, @lehart.

I appreciate you all in taking the time in reaching out to us. Let me share what I know about the error you encountered when connecting your financial institution with QuickBooks Online. 

Please know that our Online banking team is currently working to get a fix for this unusual behavior. While they’re continuing to work on solving the issue, I’d advise you to try refreshing your account again in a few hours.

As much as we’d like to provide you a workaround so you can update your bank transactions, using our WebConnect feature isn’t recommended since it’ll most likely cause duplicates after the missing transactions are downloaded.

In case you’ve not been added to the list of affected users, I’d suggest getting in touch with our Customer Care Team. This way, you’ll be notified of any updates once received.

You can call them on the phone number on this article: https://community.intuit.com/articles/1145770.

We hope to have an update on this status for you soon. We thank you for your patience. 

Let me know if there’s anything else you need. I’ll be around to help. Wishing you the best!

We've experienced the exact same thing for the exact same period of time.

QB...any idea what the issue with Fifth Third Bank is?

Hello there, @QDPresident.

Thank you for posting in the QuickBooks Community. I'm here to share some updates about connecting the Fifth Third Bank into Quickbooks

Currently, we have an ongoing issue about missing transactions from online banking with your bank. Our product development team are working with the Fifth Third Bank to resolve this issue.

In the meantime, we'll need to put you on the notification list so that we'll be able to communicate with you once a fix is available. You can get our contact information through this link:​ How and when can I contact Support? 

We’ll definitely keep you posted once the issue is resolved. Thank you for your patience as we work through this issue. 

I do not have the Update button to update my bank feeds.  I have 3 bank feeds in my header.  But the top buttons are a dropdown on the left  (options: 'File upload', 'Manage rules', and 'Order Checks'.)  To the right of that reads 'Add account'.

Hello dineskd,

Let me help update your Online Banking in QuickBooks Online (QBO).

I've tried updating my bank account in QuickBooks Online, and it seems to have worked just fine.

This might be a web-page cache issue since you don't have the Update button in your QBO. To verify this, we can try using your browser's incognito feature. This feature doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.

Here's how:

• Press the Ctrl + Shift + N (Google Chrome) keys on your keyboard.
• Press the Ctrl + Shift + P (Firefox or Internet Explorer) keys on your keyboard.
• Press Control + Option + P (Safari) keys on your keyboard.

Alternatively, you can use a different browser (Chrome, Firefox, Internet Explorer). Then, please check if you have the Update button.

Check out this article for more details about updating your bank account: How to manually update bank accounts.

Please keep me posted. I’ll be here if you have further questions about QuickBooks Online. Have a good one.

I am using Safari, tried the Ctrl/Opt/P trick, no success.  I then used Google Chrome and tried the Ctrl/Shift/N trick, no success.

Thanks for your quick response, dineskd.

It's good you've tried the troubleshooting steps provided by my colleague @PreciousB above. They can generally resolve unexpected behaviors in QuickBooks Online. 

Since none of them work for you, we would need to take a closer look at your account. For your security, I am unable to pull up sensitive account information in this public space. 

Because of that, I ask of you to give us a call so we can discuss your account more freely. Our QuickBooks Customer Support team has additional tools, such as screen sharing sessions they can use to investigate what's causing this to happen. 

Our most-up-to date contact information can be found here:

Get help with QuickBooks Online

Rest assured we can get your bank account to update again. 

Please let me know how things go. I'll be here anytime. 

Same here - AGAIN.

This problem keeps happening & the standard response is to clear your cache.

Perhaps Quickbooks should invest in a solution.

This is seriously affecting my business, to the point where I'm starting to consider moving elsewhere.

I'd like to make sure you're able to use the Online Banking feature in QuickBooks, lerxxst.

Clearing the cache is one of the troubleshooting steps to fix Online Banking issues, but it is not recommended if you already have a lot of transactions. Let's make sure you can log in to your bank's website. Then, try connecting your bank account in QuickBooks again.

If you get any error codes, you can follow step 4 in this article to report the issue: Fix Online Banking Errors in QuickBooks Online.

In the meantime, you can use the WebConnect option to upload your bank transactions manually.

I'll be around if you need anything else. Thanks.

I have several business account with BB&T (Branch Bank & Trust) and they have recently stopped downloading transactions. The balances will update, but zero transaction data is downloaded. Is the problem others have expressed on this feed also applicable to BB&T?

Thank you for joining the thread and letting us know about the status of your bank, @StaufferRD.

I've checked and verified with our product developers/engineers to see if we have reported issues with Branch Bank & Trust, however, we haven't received any ongoing issues and reports.

You may need to update your bank manually to show/bring the transactions into QuickBooks Online (QBO). To update your bank manually:

1. Go to Banking at the left pane.
2. Select Banking beside Bank Rules.
3. Select Update on the Banking page. QuickBooks updates all your connected bank and credit accounts. If you only want to update some accounts, select the unwanted ones to exclude them from the update and select Update Now.

You may check this article for additional reference: Update bank manually.

Stay in touch if you have any other banking concerns. Have a good one!

Just here to say that I've had issues getting my banking feed to refresh/load on multiple occasions.

No - this is not a connectivity issue, internet connection has always been very strong and this is isolated to specifically the banking tab when it occurs. It happens once every few weeks.