Did you get your money or file? 

I can share some information that can help you recover those funds, @KM.

Once a recent payment you accepted is on hold, you'll just need to submit us some information to complete your review. Once we have everything, we can usually complete our review within two business days.

To check the status of your funds, I suggest reaching out to our Customer Support team to trace this deposit. They can also verify the payment's status and look into why it hasn't yet been placed into your account. To find their phone number or chat link, please see the following article: Merchants Services Support Team. 

For your reference, here's an article that you can follow about fixing the payment on hold status for deposits: Why are my funds on hold?. 

Please let me know if you require any additional help in handling your transactions. I'll be there to help in any way I can. Have a wonderful day.

STOP USING THE SAME REPLY .. TELL ME SOMETHING DIFFERENT. 

1. WHY FUNDS ARE NOT RELEASED ( THEIFT )

2. HOW LONG ( HURT MY BUSINESS ) 

3.INTUIT CORP. ATTORNEY FIRM ( LAW SUITE WILL BE AGAINT GREEN DOT BANK, AND INTUIT ) FOR INCOME LOST, 

THIS IS ALL I WANT 

1. There is no Theft. The funds are being held by QB for review however they are asking for documents which I have submitted all but those I cannot due to just starting in business. I had sent in the executed contract with my client and the funds still won't be released. QB has closed the claim and now opened another requesting additional documentation which one request is redundant. 

2. ACH went through on 9/27 and still not deposited. Considering we are a new company we are working on each check. We need these funds deposited no later the Friday 10/14 into our bank account or we may end up defaulting on a project due insufficient funds to purchase project materials which is what the payment is for. 

they did this to my company too. I have talk to a attorney today, and it is consider theift of company funds, if they hold money for longer then 10 days, which is banking rules for ach or payments through there system it is theift.

Good to know thanks for the info. It's absolutely observed that they closed the claim review after I sent them the contract that was executed with my client. Now they opened a second claim eliminated the comments function and are requesting additional documents.   

I hope my funds are deposited this week. 

My customer paid an invoice in 2 payments, the first payment was deposited to my account the second payment of $7400 was submitted, quickbooks decided to close my account and hold the funds. I have escalated this issue and no one can tell me what is the status with the funds. My customer want to take me to court thing I am scamming them but is quickbooks who is keeping the payment. 
I never had issues like this before. Horrible business. I didn’t only lose a customer but I am going to be taking to court for quickbooks stealing the funds.

Hi there, 

Thank you for coming to the Community with your concerns about held payments. Unfortunately, we are unable to discuss merchant services issues like this one in the public forums.

We highly recommend you contact Merchant Services to receive any updates on your account and funds.

I'll be around whenever you need help.

Hello,

yes I think a class action sounds like a good idea. I’m dealing with the same situation. Holding of funds from a client, then the ridiculous emails with irrelevant requests.

Same here 6750.00 on hold for almost a month with no answers only thing I’m told is I’m not getting the money back I’m contacting the lawyer. Also I have a huge social media following and I’m posting everything that they put so people can see how fraudulent they are. this is absolute insanity..

I’m having the same problems did you find a lawyer yet? And if so, please let me have their information so I can use them as well.

Stop lying you don’t requesting the information from anybody. I’ll just put the phone on hold and keep them. This is absolutely a joke. I have a huge social media following and I’m posting everything that y’all see so everyone can hear I have over 200,000 followers trust me the word is getting out y’all will stop messing the small business person over trust me.

Any luck yet?

I approve a refund 

Hi, @ErinC232.

To ensure that the solution to your queries is accurate. Can you please provide more details regarding the approved refund? This additional information will be helpful for us.
 

You can also attach a screenshot if there are any issues or errors you encounter during the process. Please cover any personal identifiable information for security purposes.
 

I'll keep an eye on your response and be back immediately. Stay well.