Hello there, @aes74.
Allow me to join the thread and provide information on how to match your downloaded transaction to the invoice.
If you created a Deposit and created a Received payment option, you'll see duplicates. To fix this, you can delete one of the payments either the deposit from your bank feeds or the received payment you recorded.
If you prefer to delete the Receive Payment, here's what you'll need to do in linking the added Deposit to the invoice.
To delete the Receive Payment:
- In the left menu, click Accounting.
- Go to the Chart of Accounts tab.
- Locate the bank where the payment was deposited and click View register under the Action column.
- Find the Payment and click Delete.
- Choose Yes to confirm.
After that, let's edit the Deposit, the one added from your bank feeds to change the ACCOUNT column to Accounts Receivable so we can apply it to the invoice.
- Go to the bank register.
- Locate and select the Deposit.
- Click Edit.
- In the Bank Deposit window under the Add funds to this deposit section, select Accounts Receivable A/R under the ACCOUNT column.
- Click Save and close.
Then, use the Receive Payment option to link the invoice and deposit.
- In the left menu, click the + New button.
- Select Receive payment.
- Choose the Account and check the Invoice and Deposit under the Credits section.
- Click Save and close.
Once done, go back to your bank's register to review your transactions. You'll see that there were no duplicates and the actual deposit you received from your customer was linked to the invoice.
To know more on how to manage bank downloaded transactions and customer payments, see the below articles:
In case you want to reconcile the account in the future, here's an article for your guide: Reconcile an account in QuickBooks Online.
If you have more questions about this or other QuickBooks concerns, feel free to reach back out. I'll be around the corner to help. Have a great day.
